Not resolved
Diversity of Products or Services

I spent more than 200 dollars and purchases Organizational Behavior 16e (Robbin and Judge) with access code for MyManagementLab from Amazon USA. When I tried to register my product as student, I was asked for a CourseID.

As I had purchased the book for self-study, I did not have a a CourseID. I had a long chat session with Pearson customer support (150903-000791). What I learned that MyManagementLab does not have a self-study mode. I was also told that I should contact my seller for resolving this issue of CourseID.

I am in Pakistan. I have contacted Pearson in India and Pakistan to no avail.

On the other hand I purchased an e-book from SagePub and their customer support was superb. My emails were answered within 15 minutes and all my problems of sunning the software and using the e-book on multi platforms were resolved to my satisfaction within a short time.

Reason of review: Problem with delivery.

Preferred solution: Deliver product or service ordered.

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