Not resolved

They did not reply to my emails to cancel my order for a week, they pretty much waited on until the product was shipped to ask if I wanted to cancel it. Then would not reply about the return process.

When I finally found the return address and returned it , I finally received an email stating that they could not cancel my order because it was already shipped (this was 15 days after I had initially tried to cancel my order and a week after they had received my returned product).

They are so slow and unresponsive and really only want your money. They do not care about their customers.

Product or Service Mentioned: Pearson Education Customer Care.

Reason of review: Order processing issue.

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