Syracuse, New York
Not resolved
3.6
Details
Customer service
Diversity of Products or Services
Location
Staff
Website
0 comments

Update by user Feb 29, 2016

Finally got in contact with someone but the problem persists and they couldn't two me more information on what or how they see trying to fix it. Apparently over 80% of their products were affected.

This is ridiculous. How does that happen

Original review posted by user Feb 29, 2016

I am so fed up. i've been on hold for 2 hours and nothing...

THIS IS SO RIDICULOUS. I'm convinced everyone takes a *** break and laughs at our attempts to seek help. im trying to study for a midterm and the site crashes and now no one can help me. way to go Pearson for *** up my GPA

I am so fed up.

i've been on hold for 2 hours and nothing... THIS IS SO RIDICULOUS. I'm convinced everyone takes a *** break and laughs at our attempts to seek help.

im trying to study for a midterm and the site crashes and now no one can help me. way to go Pearson for *** up my GPA

Reason of review: Poor customer service.

Preferred solution: Deliver product or service ordered.

Pearson Education Pros: Set up and study plan is super helpful, I love the interactivity.

Pearson Education Cons: Crashing on an browser, Bad 24 7 support.

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