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1.6

Don't take a class that uses their software unless you have to. The customer service is awful and when (not if) there is an outage it will be out for HOURS and they will not provide any information regarding the causes or resolutions.

Upon trying to file a complaint regarding the representative I was given the runaround by the supervisor.

Received no resolution and now have a GPA that was affected by their inability to fix software issues in a timely manner.

No resolution, long wait times, inconsistent service when software is running. Also tends to take some time when trying to load the assignments - crashes frequently and unless you have time to waste sitting around for it to work it won't be worth it.

Reason of review: Bad quality.

Monetary Loss: $150.

Preferred solution: Price reduction.

Pearson Education Pros: I liked math before i used this software, When it worked.

Pearson Education Cons: Product support, Tech support, Online support.

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