Stanford, California
0 comments
Not resolved

Pearson puts out two incredibly similar textbooks "Introductory Chemistry" and "Introductory Chemistry Essentials." I needed to compare the two to determine which one students in my 80-person course should order.The customer service people at Pearson told me that both books were the exact same, tho they are not.

That's not really their fault since those customer service LACK ACCESS to the books. So, it became my job to find my "Pearson rep;" this was exponentially more difficult than it needed to be because my school was not in their system. With some difficulty I eventually got contact info for two reps: one denied that she was a rep and eventually failed to help get me access to the texts and the other rep never returned my call and email. I eventually tracked down a physical copy of both books, which took considerable effort on my part.

FYI, the books are exactly the same word-for-word and problem-for-problem, and the "Introductory Chemistry Essentials" simply lacks chapters 18 and 19.Oddly, both of the textbooks in question bear the textbook cover photo image for "Introductory Chemistry Essentials" on the Pearson site (see attached screenshot).

Review #875325 is a subjective opinion of a user.

1.0
Customer service
PRODUCT OR SERVICE Not specified
Reason of Review / Monetary Loss Poor customer service / Not specified
Preferred solution Let the company propose a solution

Had an Experience with Pearson Education?

Write a review

Comments

Comment as anonymous or
Terms of Service
Post Comment
Cancel
Be first to start a discussion.

You May Also Like

Pearson Education - Worst online learning service I've ever seen. Pearson Education "The software is lousy, the textbooks are overpriced, and support? what support? They made me pay TWICE b/c they happily took my payment but didn't give me access to my..." Read more Pearson Education - Standalone vs. Modified Pearson Education "According to the course I'm taking at school, all I needed was to purchase the "Physics: Principles with Applications, Seventh Edition" by Giancoli. I purchased this access code through Amazon,..." Read more ActualTests - Unlimited limited *** ActualTests "Dont buy them its rip off: Q: What does ActualTests Sell Anyway? A: We sell over 1000+ downloadable exam files in PDF format for you to quickly and easily read..." Read more Brown Mackie College offers poor quality education that doesn't receive any attention from employers Brown Mackie College "I began attending this school in August 2009, and it wasn't long before I discovered that they weren't even accredited. They had people with no more than associates degrees teaching,..." Read more Comcast - Horrible installation Comcast "I have a rental and the new tenants brought Comcast in. My issue is with the installation. I have no idea about the Comcast service. After the initial install (see..." Read more Rhinoshield cases are defective junk Rhinoshield "Not only are the cases defective junk when they don't arrive broken they don't work effectively and are made like complete junk. The bumper cases are loose and flimsy and..." Read more CriCut - Design Space Doesn't Work! CriCut "I feel like I have wasted my money on this machine, I have only had it a month and I can barely get through a project even a small one..." Read more Sara Freder - Asks a lot of money for doing nothing Sara Freder "I receive emails with very scary fortunes and also a lot of lucky dates that would make me rich and so. I had to write down my name, last name,..." Read more