Not resolved
Additional Fees
Advertised vs Delivered
Billing Practices
Customer service
Diversity of Products or Services
Equipment Quality
Price Affordability
Product or Service Quality
Scholarship, Grants and Programs
Value for money

It has been over 3 months and a full semester to get refunds for a class I purchased before finding the bulk deal for the same material. They have been a nightmare to deal with and keep transferring and hanging up on me.

No one there has a clue of what is going on. I still have not received the money ($216) which is a huge sum, especially for a poor college student. I have been told multiple times that they are sending the refund, but then it never comes. I have contacted the Better Business Bureau to help resolve this issue.

I was told by Paypal, who I purchased it through, that they might be trying to wait out the claim as you only have 180 days.

Luckily, Paypal is also now trying to secure my funds. I wish I would have just taken the initial hit and lost the money and not bought the bulk package after.

Product or Service Mentioned: Pearson Education Customer Care.

Reason of review: Return, Exchange or Cancellation Policy.

Monetary Loss: $216.

Preferred solution: Full refund.

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