Not resolved

It has been over 3 months and a full semester to get refunds for a class I purchased before finding the bulk deal for the same material. They have been a nightmare to deal with and keep transferring and hanging up on me.

No one there has a clue of what is going on. I still have not received the money ($216) which is a huge sum, especially for a poor college student. I have been told multiple times that they are sending the refund, but then it never comes. I have contacted the Better Business Bureau to help resolve this issue.

I was told by Paypal, who I purchased it through, that they might be trying to wait out the claim as you only have 180 days.

Luckily, Paypal is also now trying to secure my funds. I wish I would have just taken the initial hit and lost the money and not bought the bulk package after.

Product or Service Mentioned: Pearson Education Customer Care.

Reason of review: Return, Exchange or Cancellation Policy.

Monetary Loss: $216.

Preferred solution: Full refund.

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