I have tried calling tech support 7 times at different hours of the day and week. The 24/7 hour support is a lie. Personally I don't think they even have tech support. I spent a total of 14 hours on hold, 2 hours each call. I tried there "Live Chat" that they talk about while you are on hold. You log on and the counter says someone will be with you in 30 minutes, you wait 30 minutes and is says I am sorry as soon as someone is available they will be with you. I waited 4 hours to see if that was true and not one person.
So I have paid for an access code that doesn't work and cannot get support. I would not recommend this company to any student or school for use. They get your money and disappear.
To get the MySocLab access code I had to buy a new book and pay the lab fees. I spent $154.00 and could have bought a used book of $52.00.
I think it is ridiculous that this business is still in business. Thinking about a class action law suit.
Monetary Loss: $100.
Location: Palm Harbor, Florida