Pearson Education - Server errors and *** IT support abound

39 of 187 Pearson Education reviews

So I've had to buy this $120 program for school and have had the worst experience in the technical world I have ever had the displeasure of using.For one, the course ID wasn't working so I was stuck on IT support phone call for 45 MINUTES just to get my CASE NUMBER so that someone can EVENTUALLY fix the problem.

I hung up on that only to have my professor address the issue with pearson himself. Secondly, I have had my Etextbook have server errors so I cannot actually access the information I paid $120 to study. The kicker was I was going into live chat with someone from IT and their system was searching for someone to talk to for 30 MINUTES. Needless to say, I quit out of that.

I wish I could just throw this program away, but since they have the entire School System rigged to only use their utter ***, I have to use this program under the penalty of failing.

So I am being blackmailed and extorted by this god awful program to pass math and it needs to fix its hellacious program.

This review is a subjective opinion of a user.
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  • What I liked
      No items
  • What I disliked
    • It support as well as their actual website errors

Reason of review:
poor customer service as well as terrible website access
Preferred solution:
Deliver product or service ordered
Product or service
Pearson Education Mymathlab Program
Review category
Education
review #909458

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39 of 187 Pearson Education reviews
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