131 views
Resolved
0 comments
2.2
Details

Update by user Mar 25, 2017

Refund received. Thank you.

Original review posted by user Mar 07, 2017

I purchased an e-book for my university course only to discover that I could not register or access my e-book. So after many attempts of trying to resolve the issue, I contacted support.

Support basically informs me that you cannot access the e-book I purchased without a course ID. I tried to register my purchase without a Course ID, but couldn't find my textbook on the MyEducation lab website. There is a warning in the description that the product should only be purchased as required by your instructor, but given that this is the set text for my course, I didn't realize that this actually meant you needed a course ID (which it should state very clearly and doesn't). Support informed me via e-mail that refunds can only be issued over the phone.

But no sooner did I contact support, that they told me that refunds are in fact issued via e-mail. I responded to support's original e-mail and am yet to hear back from them. It should not be this difficult to get a refund.

At this stage, I am won't be recommending Pearson's e-books to anyone. Extremely disappointed.

Product or Service Mentioned: Pearson Education Account.

Reason of review: Return, Exchange or Cancellation Policy.

Monetary Loss: $70.

Preferred solution: Full refund.

Pearson Education Cons: Refund policy.

Do You Have Something To Say ?
Write a review

Comments

You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment

Pearson Education Reviews

  1. 564 reviews
  2. 93 reviews
  3. 39 reviews
  4. 14 reviews
  5. 27 reviews
Pearson Education reviews