Filter by rating
filters
State:
Show
City:
Show
Product:
Show

Pearson Education in Quakertown, Pennsylvania - My account not letting me log In

1.0
Details
customer service is sub par at best
View full review
Review
#1656649 Review #1656649 is a subjective opinion of poster.
Reason of review
never works
Loss
$20
Preferred solution
Price reduction

Pearson Education - Worst Products and Customer Service

1.0
Details
Bought a book which was supposed to have an access code included for $187.50. There was no access code to be found in the package. Phoned to discuss the issue and representative could barely speak or understand English. I also submitted an email request to be contacted about the issue and received an email back 10 days later that was written in broken English. I had to purchase the access code again for $135. because so much time had passed with our being able to resolve the issue. Very poor product packaging. Horrible customer service. Would not use this company again.
View full review
Review
#1656502 Review #1656502 is a subjective opinion of poster.
Cons
  • Products
  • Customer service
Reason of review
Damaged or defective
Loss
$188
Preferred solution
Full refund

Pearson Education in Oakville, Ontario - I can’t acess my eText

1.0
Details
I’m being directed to call another line and I just want to speak to someone who can help me
View full review
Review
#1656118 Review #1656118 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Pearson Education in Miami, Florida - I can’t purchase access code

I need to purchase my access code and it’s not letting me through
View full review
Review
#1655855 Review #1655855 is a subjective opinion of poster.
Reason of review
Order processing issue
Preferred solution
Let the company propose a solution

Pearson Education in Garland, Texas - Refund needed

Last night i purchased an access code for my class; however, in the text book i purchased for this semester there was already an access code inside that i was supposed to use
View full review
Review
#1655706 Review #1655706 is a subjective opinion of poster.

Pearson Education - Worst Customer Service Ever

1.0
Details
My access code was not working, so I tried calling the "24/7 Customer Service".........I was on the phone with them for a total of 2 hours and 14 minutes......and NOT ONCE did I talk to an actual person. The automated voice told me my wait time was 4 minutes. 4 minutes my *** I was on hold for so long that I eventually figured it out my own damn self. I've never had such bad customer service. To sum it up, this company is HORRIBLE CUSTOMER SERVICE, if you have an issue, your on ya own to fix it. AVOID THIS COMPANY AT ALL COSTS!!@!!!!!!!!!!!!!!!!!!!!!!
View full review
Review
#1655381 Review #1655381 is a subjective opinion of poster.
Pros
  • Nada
Cons
  • Terrible customer service
  • Wayyyyyy too expensive for a half-assed company
  • Access code problems
Reason of review
Poor customer service
Preferred solution
Price reduction
Tags
  • expensive
  • Terrible Customer Serivce

Pearson Education in Houston, Texas - I want a refund

I paid for the wrong access code.
View full review
Review
#1655248 Review #1655248 is a subjective opinion of poster.

Pearson Education - Billing

1.0
Details
I have been billed 2 times for 99.99$. I have not ordered anything. Your company could not find anything.... I was put on hold for 30 min only to be told to send an email....
View full review
Review
#1655218 Review #1655218 is a subjective opinion of poster.
Reason of review
Order processing issue

Pearson Education in Irvington, New Jersey - Access code issue

Pearson Education - Access code issue
My acces code says invalid code
View full review
Review
#1654762 Review #1654762 is a subjective opinion of poster.

Pearson Education in Hartford, Connecticut - My account isn’t working

I bought a bio textbook and spent 120 bucks on it and could access it but now I try to sign back in and it says my account isn’t authorized so then I changed my password and tried again and it still won’t work this is really really frustrating cuz I need this for tomorrow but I can’t even thought I spent a lot of money on it. I will now have to purchase a new one and waste my money because your account isn’t malfunctioning.
View full review
Review
#1654721 Review #1654721 is a subjective opinion of poster.