Show reviews that mention
access pearson customer service access code customer service book code class course
Filter review

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Inability to receive desk copies of books

I have ordered desk copies for my instructors. I have also emailed the representative for my campus. I get no results from any endeavor I have tried. This is extremely frustrating when I am working to get desk copies of books my instructors have already chosen to use with no results from Pearson.

User's recommendation: Find books that Pearson does not handle for your Education purposes!

View full review
ID
#2365803 Review #2365803 is a subjective opinion of poster.
Product
Pearson Education Textbook
Preferred solution
Deliver product or service ordered

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Unable to book

hai i have booked 4 practise tests 10 days before but still i didnt get and my exam is tomorrow, please can you refund my amount thankyou. srujanareddythota1997@***.com
View full review
ID
#2361846 Review #2361846 is a subjective opinion of poster.
Preferred solution
Full refund

Technical issue while exam

I am doing my exam at home Today. After i habe finished 90 questions the System hanged up. First a procter Was avaiable and relaunch the System and everything was fine for 3 minutes. But then the System hang up again. I am wating since 1hour and 20 minutes but there is no procter avaiable. I cannot Chat with a procter and I do Not know what to do...
View full review
ID
#2356677 Review #2356677 is a subjective opinion of poster.
Product
Pearson Education Program
Pros
  • Program
Cons
  • Server does not work

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
Update by user Dec 03, 2020

I am still facing problems to get my PTE scores and to reach customer support.

Original review posted by user Dec 03, 2020
I had a terrible experience during the PTE exam. I had selected Hawthorn Centre, Melbourne, for my PTE exam but due to some issues my exam Centre got changed to 123 queen street, Melbourne,...
View full review
View full review
ID
#2317977 Review #2317977 is a subjective opinion of poster.
Location
Melbourne, Victoria
Service
Pearson Education Exam
Pros
  • Slow response time
Cons
  • There is no customer service phone number
  • Phone support is lacking
  • No customer service or tech support
Loss
$375
Preferred solution
Let the company propose a solution
Verified Buyer

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

No access to etext that I purchased

Pearson Education - No access to etext that I purchased
NotI got a number is cannot be completed statement I need to speak with a PearsOn Rep ASAP I have midterms this week and my purchased eText access for Microbiology which was working fine since October has suddenly been revoked without cause

User's recommendation: Not as of right now.

View full review
ID
#2311409 Review #2311409 is a subjective opinion of poster.
Loss
$95
Preferred solution
Deliver product or service ordered

Was dissatisfied with service

Today I logged onto a chat with customer service the representative had no regards for anything that I was saying to him.. I requested an supervisor and the supervisor disconnected the chat without even attempting to understand my needs.. I paid over 100 on more than one occasion to have access to materials and the lack of respect that I received to was extremely hurtful coming from such a large company. I will definitely take this as far as I can starting with contacting cooperate..

User's recommendation: For the representatives to listen and come up with an solution.

View full review
ID
#2306780 Review #2306780 is a subjective opinion of poster.
Location
Baltimore, Maryland
Product
Pearson Education Course
Pros
  • Have a lot of products
Cons
  • Unprofessionalism
Preferred solution
Apology

Reschedule test due to covid-19

I missed my appointment today and I have been trying to contact customer to reschedule my test. I have a bad cough so I have self quarantine due to my cough. Please reschedule my test without having to pay again.
View full review
ID
#2296651 Review #2296651 is a subjective opinion of poster.
Loss
$44
Preferred solution
Reschedule test

Tech support

Unable to link Pearson to my google classroom
View full review
ID
#2290525 Review #2290525 is a subjective opinion of poster.
Pros
  • Have a lot of products
Preferred solution
Let the company propose a solution

Inquire about your Sing, Spell, Read and Write Curriculum

Customer service phone number is out of service
View full review
ID
#2275793 Review #2275793 is a subjective opinion of poster.
Cons
  • Cant get a hold of customer service
Preferred solution
Inquiry about Sing, Spell, Read and Write Curriculum

Need loose leaf ed of class received cd

Please send book that goes with class.. I am currently not enrolled but paid for CD and loose book companion. Please forward. To Janet Elliott 2416 E Walnut St Evansville, Indiana 47714
View full review
ID
#2263467 Review #2263467 is a subjective opinion of poster.

Need loose leaf ed of class received cd

Please send the book companion that goes with the cd I purchased. Purchased Ivy Tech Ft Wayne Janet S Elliott 2416 E Walnut St Evansville, IN 47714 Thank you.
View full review
ID
#2263460 Review #2263460 is a subjective opinion of poster.
Location
Chicago, Illinois

Over charged for a book

Paid for one book never got it had to re-order it and now they want me to pay for two I need a credit

User's recommendation: Paid for one book never got it had to re-order it and now they want me to pay for two I need a credit.

View full review
ID
#2263308 Review #2263308 is a subjective opinion of poster.
Loss
$119
Preferred solution
Full refund

I would like a copy of my cna licenses

The number did not work
View full review
ID
#2261355 Review #2261355 is a subjective opinion of poster.
Location
Charleston, South Carolina

I need to resume a test

Pearson Education - I need to resume a test
I was refreshing my test so I asked my instructor to open it again for me but he doesnt understand that he needs to do that after explaining it to him
View full review
ID
#2253809 Review #2253809 is a subjective opinion of poster.
Preferred solution
Reopen my test

Completely Irrelevant Material that takes 3 hours to complete

Original review updated by user Oct 28, 2020
Save yourself countless days of studying and just go watch some videos on YouTube and read the textbook. "Pearson Mastering" is the most convoluted and simultaneously useless program I've ever used. I thank God every day that my teacher doesn't actually take it into account for our grade. But it's so ****ing awful that I needed to write a review because I paid $70 for it. I had to. Not worth a penny; don't buy it. Some credit - The Study modules and Practice Tests are decent. Everything else is terribly designed.

User's recommendation: Find a professor who doesn't use this garbage platform and get into their class instead.

View full review
ID
#2252960 Review #2252960 is a subjective opinion of poster.
Pros
  • Build mental resiliency
Cons
  • Useless
  • Waste of time and effort
  • Completely devoid of relevant information
Loss
$70
Preferred solution
Let the company propose a solution