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Mylab mastering is way overpriced

When I pay $70-$100 for website access I expect it to work flawlessly most of the time. This website constantly crashes or simply does not load content OFTEN; free websites work better than this. I don't understand why its so expensive either, pearson just loves forcing college students to throw away money. Anything associated with pearson is overpriced.

User's recommendation: avoid if possible.

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ID
#2405342 Review #2405342 is a subjective opinion of poster.
Location
Upper Black Eddy, Pennsylvania

E-text issues

Purchased e-text online directly from Pearson, but unable to link it to Canvas for specific college online course. When attempting to remove the only option was online chat that repeatedly got disconnected or simple could not answer the question. Ended up cancelling the order and re-ordering directly from Canvas. However, it find it most irritating when you are unable to speak to a person to resolve an issue with the unprecedented times due to pandemic often used to cover for poor or inadequate customer service. I understand reps are working from home, but feel they could still pick up a phone and speak to someone, not just be limited to the time consuming and often inadequate online chat support!!
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1 comment
#1976815

“ unprecedented times due to pandemic” This phrase is so April 2020 Please stop. Let me guess, Drama 101? No one cares...

ID
#2396726 Review #2396726 is a subjective opinion of poster.
Cons
  • Takes longer to type the answer in then it does to solve it
Preferred solution
Full refund

Was dissatisfied with service

Today I logged onto a chat with customer service the representative had no regards for anything that I was saying to him.. I requested an supervisor and the supervisor disconnected the chat without even attempting to understand my needs.. I paid over 100 on more than one occasion to have access to materials and the lack of respect that I received to was extremely hurtful coming from such a large company. I will definitely take this as far as I can starting with contacting cooperate..

User's recommendation: For the representatives to listen and come up with an solution.

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ID
#2306780 Review #2306780 is a subjective opinion of poster.
Location
Baltimore, Maryland
Product
Pearson Education Course
Pros
  • Have a lot of products
Cons
  • Unprofessionalism
Preferred solution
Apology

Invalid Code

Pearson Education - Invalid Code
Im very unhappy because I keep having issues with my code and nobody calls or do anything about it. I need to turn my assignment's, I need to stude for my mid-term which is getting close and here I am waiting for somebody that cares. I paid full price for my book and code, I had chats with multiples agents, I call customer service and I get a message that only online help is given and when I go online I get a message that at the moment there is a problem and customer service is not working so can somebody tell me how are you going to get this fixs??!!!! Very unhappy

User's recommendation: I do not have anything good to say.

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ID
#2210355 Review #2210355 is a subjective opinion of poster.
Service
Pearson Education Customer Care
Preferred solution
fix my problem I need to keep moving forward on my class

I’m paying to be tortured by your so called online mastering physics

Mastering physics online homework is an absolutely horrific excuse for learning. Mathematics/physics/any sciences really are not appropriate for this form of instruction. My brain retains nothing. It is proven that typing in front of a computer screen does not in anyway replicate good old pencil and paper. This is due to stimulating completely different areas of the brain. All that is being accomplished With your format is wasting my precious time.

User's recommendation: Run if you can! Do all homework in the book separately.

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ID
#2186789 Review #2186789 is a subjective opinion of poster.
Location
Fairfax, Virginia

Very shoddy customer service

I paid for eText and after using it for a couple of days, was not able to login anymore. I literally spent probably over 8 hours just trying to contact them by email, text and waiting on phone listening to their elevator music for an agent to pick up... in fact Im still listening to the standby music as I text this waiting for the next available representative to assist me with my refund.

User's recommendation: I would use a better rated company for what you’re looking for. Not quality customer care or web builders.

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ID
#2152873 Review #2152873 is a subjective opinion of poster.
Loss
$25
Preferred solution
Deliver product or service ordered

Literally extortion

I am not happy that sometimes, even if a given course is assigned, that the student has to pay $50, $100, $200+ solely to take the exams for the course, because it's on Pearson. It's extortion towards lower-income students, e.g. me.

User's recommendation: Avoid professors who use Pearson, at all costs.

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ID
#2142403 Review #2142403 is a subjective opinion of poster.
Product
Pearson Education Mylab And Mastering Program
Cons
  • Prices are almost extortion
  • I did not like their overpriced online software
Loss
$1000
Preferred solution
Full refund

Just want to ask test still goung as there is a restriction i. Melbourne

I was waiting and Not connected to Phone
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ID
#2094752 Review #2094752 is a subjective opinion of poster.
Cons
  • No working phone number for college students
Preferred solution
Want to confirm test. Still going on in Melbourne

Pte test

Terrible quality of audios. Images tha should be in colour are blaxk and white which make difficult to see any different on a bar chart
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ID
#2090506 Review #2090506 is a subjective opinion of poster.
Location
Truganina, Victoria

Error with acess code

When I started the free two weeks I dont know if it was a glitch in the system but it didnt allow me to log on immediately it took about 48 hours. However, my free access code did not last the full two weeks. It expired yesterday evening. I find this unfair since it was unable to access it the first 48 hours and would like to see if its possible I get those 48 hours credited.
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ID
#1970778 Review #1970778 is a subjective opinion of poster.
Location
Palm Bay, Florida
Product
Pearson Education Course

This guys are disgustinf

I bought a book volume 1 and figured out that you can not buy volume 2. and there is no real way to contact them without giving away all your personal informations

User's recommendation: Do not buy anything from them.

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ID
#1942073 Review #1942073 is a subjective opinion of poster.

I need to return product

I need to speak with a representative, and there are so many hoops to get through JUST to use the phone number than doesnt even go through.

User's recommendation: Allow them to get into context with you easily.

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ID
#1937514 Review #1937514 is a subjective opinion of poster.
Loss
$85
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Issues with account

In October, I got a Pearson Mastering account for one year and now it is not letting me log in. I have assignments due on Sunday and it is saying I need to buy a new subscription but I don't have the money to buy one and I should still have access since a bought a year subscription.
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ID
#1873101 Review #1873101 is a subjective opinion of poster.
Pros
  • I like the concept of this business
  • Accessible online homework
Cons
  • Could not get a hold of anyone of answer a question for faculty
Preferred solution
Deliver product or service ordered

Can't log in

Pearson Education - Can't log in
I have account with Pearson but from 2 days I can not log in to my account. I have homework to do.
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ID
#1871891 Review #1871891 is a subjective opinion of poster.

System is down and I need to complete a test

Pearson Education - System is down and I need to complete a test
The system has been down for two days and just starting working again this morning now the servers are down again. This is unacceptable Im a college student trying to complete multiple math assignments that are due tonight and I cant, because you guys dont have a handle on whatever issue your company is having and its disappointing. I try and click on homework and it shows a blank page, and I have a picture of what Im seeing. I need these assignments completed. So get your system up and running again ASAP.
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ID
#1845763 Review #1845763 is a subjective opinion of poster.
Pros
  • Easy and fast
Cons
  • Mathlab functioning
  • Problems problems problems
Preferred solution
Fix the system so I can complete my work

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