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access pearson customer service access code customer service book code class course
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This socks and I want a refund

1.0
Details
I can't talk to anyone to get a refund for something I never received
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ID
#2189144 Review #2189144 is a subjective opinion of poster.

Sucks

1.0
Details
*** your self please yall suxk

User's recommendation: Don’t buy.

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ID
#2166642 Review #2166642 is a subjective opinion of poster.
Location
Houston, Texas

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Pearson rep for my university will not respond. Cannot get another email.

1.0
Details
The Pearson rep for my university will not respond to my repeated email requests for desk copies of their enormously expensive books. I have written four times in the last month. I cannot find any other email address on Pearson's website. I tried chat with no results. I am going to have to write a paper letter.

User's recommendation: Consider other education textbook publishers.

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ID
#2160630 Review #2160630 is a subjective opinion of poster.
Preferred solution
Deliver product or service ordered

Poor customer service

1.0
Details
In taking an online class that uses Pearson e-textbook I was unable to Hear the audio from the book. Pearsons customer service is through chat. There is no way to talk to a live customer service representative to help you. I chatted for over two hours and still was unable to resolve that issue. I will have to drop the next course I have that as a Pearson e-book. The customer service people are friendly but if you cant talk to someone they cant fix your problem.
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ID
#2156602 Review #2156602 is a subjective opinion of poster.
Location
Hampton, Virginia

Help with registering

1.2
Details
Pearson Education - Help with registering
I still need help this platform did nothing to help my issue
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ID
#2151134 Review #2151134 is a subjective opinion of poster.
Location
Norfolk, Virginia

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I need access to etext

1.0
Details
I purchased an etext and never received access to it .
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ID
#2147465 Review #2147465 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution
1.2
Details
I ordered a textbook for my Spanish class a week ago, including an access code for my online assignments, and have yet to receive it. The issue with this being that I have received absolutely no word elsewise about what could have happened to my product. I need this...
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ID
#2146803 Review #2146803 is a subjective opinion of poster.
Cons
  • Incredibly hard to reach customer service
  • I have yet to receive my product
  • System
Preferred solution
Deliver product or service ordered
Verified Buyer

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Bad Access Code Son missed a week of class

1.0
Details
Pearson Education - Bad Access Code Son missed a week of class
We bought the book and access code card to Mastering Biology. Keep trying to install it. Says bad access code. Error Code 84. Customer Service says you are next in line for an hour?????? I refuse to pay for another access code ($80. My college student has already missed a week of assignments. He is not the only student in the class with this issue. A third of the class is missing out. Pearson has a monopoly on educational products including the wasteful Common Core Curriculum. Someone in government needs to take this up. Help!

User's recommendation: RUN, take another instructor who uses different materials.

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ID
#2144888 Review #2144888 is a subjective opinion of poster.
Loss
$50
Preferred solution
Full refund

To speak to an agent

1.0
Details
My review for pearson is ooor cusromer service and difficulty registering and logging on to my a course. I need to speak to a live agent
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ID
#2142330 Review #2142330 is a subjective opinion of poster.
Location
Goldsboro, North Carolina

Pearson Education Products and Services Reviews

Product or Service Reviews
Mobile Application  1.4 4
Exam  1.6 18
Mymathlab Program  1.3 103
Mylab And Mastering Program  1.1 21
Account  1.5 74

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Latest Question

My account is locked and I don't know my Gmail password neither do I have a phone number

I'm locked my math xl account

Pearson Education Questions

This is not the greatest. You do not have a phone to call. And the chat is a joke. You fill out all this stuff and then it does not respond.

1.0
Details
I was not able to get registered and there was not a phone call. Then there was a chat, but no one came to the chat.

User's recommendation: NO!!

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ID
#2140508 Review #2140508 is a subjective opinion of poster.
Location
Flushing, New York

Screw Pearson

1.0
Details
When I have to spend hours resetting passwords and trying to connect to support, it becomes extremely frustrating. I don't have time to deal with their *** "chat" messaging board that takes too long to explain your matter and there is no one to actually talk with. Every class that has used this awful learning platform has been most unpleasant. I spend more time dealing with "log in issues" than I do studying!!!!! I don't gain anything from the learning activities. I hate 3rd party learning platforms. Its laziness on the teacher's part.

User's recommendation: This platform is GARBAGE!

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ID
#2135253 Review #2135253 is a subjective opinion of poster.
Cons
  • More frustration and more aggravation
  • Almost everything
  • Problems problems problems
Preferred solution
Let the company propose a solution

Horrible service

1.0
Details
I was charged twice and tried 2 different ways to get into contact with someone with no success and still do not have access to the books.

User's recommendation: Do not try to buy any books from here.

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ID
#2133720 Review #2133720 is a subjective opinion of poster.
Loss
$220

Can’t get access

1.0
Details
I tried to contact your company and I couldn't get in contact with anybody. All I got was a stupid automated computer response

User's recommendation: Don't text customer service they are useless.

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ID
#2133690 Review #2133690 is a subjective opinion of poster.
Pros
  • When it worked
Cons
  • Website and lack of service

MyLab Finance

1.0
Details
All tutorials for how to link this course with blackboard do not work! incredibly hard to get ahold of anyone from support. there is no contact number. ive been trying to get this set up for close to 4 hours now and have been waiting for the text chat for over 45 minutes. truly a terrible company.

User's recommendation: avoid at all costs!!!

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ID
#2133666 Review #2133666 is a subjective opinion of poster.
Cons
  • Lack of service
  • I did not like their overpriced online software

Not received score card

1.1
Details
I havent received my score card and its been more than 5 working days...I wrote my test on 7th August 2020...I hadnt got any call from pte as well...I tried to email but emails are not delivered and it shows that recipients email box is full...I have been trying to call but its always in waiting...All my friends wrote exam with me on the same day same time but they got their score within 2 hours...Please help me...

User's recommendation: Very bad.

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ID
#2119869 Review #2119869 is a subjective opinion of poster.
Service
Pearson Education Exam
Pros
  • Knows how to take advantage of customers already
Cons
  • Wayyyyyy too expensive for a half-assed company
Loss
$375
Preferred solution
I need my score