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Pearson Education - Instructor ID does not work

1.0
Details
My access code expired, I bought mathXL for 6 months now when I enter the course to re enter it doesn’t work. It keep saying “make sure 0 is the number and O is the letter” and I’m doing that.
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Review #1594919 is a subjective opinion of poster.
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Pearson Education - Tracking Users' Time without permission

1.0
Details
Pearson is tracking people's time without their permission. This violates their users' rights for privacy under the US Constitution without the expressed permission given by all users of the online products.
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Review #1588974 is a subjective opinion of poster.
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1.0
Details
I have several textbooks in eText and have been having the same issue with all of them. I have been unable to access some or all of the within-text features or links within the text. For these features that I am supposed to be able to click on, there is no option to...
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Review #1588972 is a subjective opinion of poster.
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Pearson Education - Refund dropped class

1.0
Details
I was told I couldn’t get a refund because it was after 15 days my university gives us more than 15 days to drop a course. I would like a refund .
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Pros
  • Non
Cons
  • Service
Reason of review
Return, Exchange or Cancellation Policy
Loss
$112
Preferred solution
Full refund
Tags
  • Business Failure
Review #1587923 is a subjective opinion of poster.
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Pearson Education - AWFUL, DOES NOT WORK, WORST COMPANY IN HISTORY

1.0
Details
PLEASE SHUT THIS COMPANY DOWN
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Review #1586037 is a subjective opinion of poster.
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Pearson Education - Half dozen calls and hours of waiting for support. Still no solution. No call back. NO MORE PEARSON!

1.0
Details
I'm a professor. Trying to launch a course that uses some Pearson online resources. I have a small question. I have invested hours in getting an answer from Pearson Tech support. They have created a half dozen case numbers, have referred me to 'High Level Support', but they have not contacted me, and hang up when I called them. My new motto: No more Pearson!
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Pros
  • Some very nice online learning materials
Cons
  • Abysmal customer support
Reason of review
Poor customer service
Loss
$4000
Preferred solution
Change to a different publisher next term.
Review #1580387 is a subjective opinion of poster.
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Pearson Education - Sucks!!!

1.0
Details
their customer service sucks... they are just a mess! it sucks even more for the students because it hurts our grades because of their mistakes with textbooks or not being able to access assignments, and most of the time the practice test has nothing do do with the course
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Reason of review
Bad quality
Preferred solution
Full refund
Review #1577879 is a subjective opinion of poster.
0 comments
1.0
Details
Pearson Education - Loves to take your $$$
My school bookstore sold me a $140~ access code that was "supposed" to be good for Chem. 1 & Chem. 2. The code I bought did not work for Chem. 1 so I contacted Pearson (chat is the photo) and was given a new code so I could access my Chem. 1 course. The "agent" I...
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Reason of review
Poor customer service, pricing issue, not as described
Loss
$70
Preferred solution
I just want the damn eTextbook
Review #1574094 is a subjective opinion of poster.
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Pearson Education - MyMathLab is Satan

1.0
Details
MyMathLab is satan. Because only Satan would mark answers wrong that are indeed correct. Only satan would deprive one of re-taking a test until they take 20 quizzes that show NO steps on how to solve a problem. Screw Satan for letting me fail my class. God Bless. You piece of ***
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Reason of review
Bad quality
Preferred solution
Let the company propose a solution
Review #1566665 is a subjective opinion of poster.

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Pearson Education - On using access codes

1.3
Details
First I have to say that forcing students to use access codes instead of being able to rent identical books from the previous semester is incredibly greedy. Now to the issue that Pearson has specifically. Their Revel app is absolutely terrible. You aren't even able to look up an exact quote in their search bar without being send to the wrong section. I'm a software engineer I suppose that makes me a bit more aware of some of the issues but they are serious and incredibly impeding to simply doing the reading for class, though they wouldn't be difficult to fix.
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Reason of review
Bad quality
Loss
$109
Preferred solution
Full refund
Review #1566469 is a subjective opinion of poster.