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Pearson Education customer service is terrible. We have been trying to get a refund for purchasing a MathLab online code for a course that was dropped. However, we've been getting the serious run-around for over two months. Plus you can't even find a phone number for...
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Anonymous
#1559206

I've been having the same. problem. Dropped a class the day after I bought a code and it's been 2 weeks and still nothing. They even sent me an email stating "Did we resolve y...

Author
Pros
  • That the issue was finally resolved
Reason of review
Return, Exchange or Cancellation Policy
Loss
$111
Preferred solution
Full refund
Review #1322750 is a subjective opinion of poster.
Resolved
0 comments
1.4
Details
Pearson Education - False Information & Defective Product in Plastic Wrap
Pearson Education - False Information & Defective Product in Plastic Wrap
Pearson representatives assured me that the textbook would be bound, not loose-leaf. I called twice to speak with two different representatives to make sure that the purchase was for a bound hard-copy of the textbook. It arrived as loose-leaf. I was fine with the...
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Author
Reason of review
Not as described/ advertised
Review #1196312 is a subjective opinion of poster.
Resolved
0 comments
2.1
Details
I purchased an e-book for my university course only to discover that I could not register or access my e-book. So after many attempts of trying to resolve the issue, I contacted support. Support basically informs me that you cannot access the e-book I purchased without...
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Author
Cons
  • Refund policy
Reason of review
Return, Exchange or Cancellation Policy
Loss
$70
Preferred solution
Full refund
Review #1017712 is a subjective opinion of poster.
Resolved
1 comment
Terrible experience with financial lab. It will give you 0 points only because your formula doesn't match what they have programmed! I got crazy trying to figure out the mistake, however it just gave me 0 for correct answers only because I've calculated it differently....
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user69368934
#1239869

After a research I've learned that there is a possibility to see your mistakes and resubmit the assignments again after correcting them, what I did and was able to improve the...

Author
Location
San Francisco, California
Cons
  • Entire system
Reason of review
Bad quality
Loss
$65
Preferred solution
Adjust grades
Review #953971 is a subjective opinion of poster.

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