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Resolved: Inconveniency/need replacement book | Pearson Education review

Update by user Jan 15

Customer service replaced

Original review posted by user Jan 13

Nobody answered the customer support line
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Resolved
Review
#1760590 Review #1760590 is a subjective opinion of poster.
Service
Pearson Education Customer Care
Pros
  • Good authors
Cons
  • Bad customer service
Reason of review
Poor customer service
Loss
$130
Tags
  • Course Materal

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Resolved: NONE now, silly error | Pearson Education review

5.0
Details
NONE now, silly error - Pearson Education review
NONE now, silly error - Pearson Education review
I order loose leaf text books, and they are not punched in the correct interval for standard binders I need for class eceryday and was marked as binder ready and have tested many standard dinders and it does not fit! Please contact me at tmisicko@purdue.edu or 630-272-1043
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Resolved
Review
#1760582 Review #1760582 is a subjective opinion of poster.
Product
Pearson Education Textbook
Pros
  • Clear and concise explations
  • Quality authors
  • Some very nice online learning materials
Cons
  • Terrible customer service
  • There is no customer service phone number
  • This happening and feel ignored
Reason of review
Damaged or defective
Loss
$170
Preferred solution
Deliver product or service ordered
Tags
  • Pearson Online Math
  • Mymathlab
  • Linear Algebra
  • A La Carte Edition

Update by user Sep 25, 2019

Having tried a couple of emails and a phone call I did manage to get through to Pearson's and the technical issue was resolved the next day. The only real difficulty with the company is that they are now really set up for publishing materials for schools, not for...

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Resolved
Review
#1658129 Review #1658129 is a subjective opinion of poster.
Reason of review
Damaged or defective
Preferred solution
Let the company propose a solution
Tags
  • Flawed Systems

Update by user Sep 02, 2019

By website employee who had helped me out with the situation and did a very good job resolving it for me, overall great customer service by them.

Original review posted by user May 31, 2019

Called after operating hours closed
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Resolved
Review
#1547497 Review #1547497 is a subjective opinion of poster.

Update by user Sep 05, 2018

A full refund was provided after several months.

Original review posted by user Aug 06, 2018

Pearson Education customer service is terrible. We have been trying to get a refund for purchasing a MathLab online code for a course that was dropped. However, we've been getting the serious run-around for over two...
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1 comment
Anonymous
#1559206

I've been having the same. problem.

Dropped a class the day after I bought a code and it's been 2 weeks and still nothing. They even sent me an email stating "Did we resolve your issue?" Uh, NO. I didn't even get a response from you people.

I can't believe colleges are still forcing students to use this overpriced *** program. Their customer service sucks and their products work horribly.

Resolved
Review
#1322750 Review #1322750 is a subjective opinion of poster.
Product
Pearson Education Mymathlab Program
Pros
  • That the issue was finally resolved
Reason of review
Return, Exchange or Cancellation Policy
Loss
$111
Preferred solution
Full refund
1.4
Details
False Information & Defective Product in Plastic Wrap - Pearson Education review
False Information & Defective Product in Plastic Wrap - Pearson Education review

Update by user Feb 28, 2018

Pearson reached out to me and mailed a replacement. Very satisfied! Thank you.

Original review posted by user Feb 23, 2018

Pearson representatives assured me that the textbook would be bound, not loose-leaf. I called twice to speak with two different representatives to make sure that the purchase was for a bound...
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Resolved
Review
#1196312 Review #1196312 is a subjective opinion of poster.
Product
Pearson Education Textbook
Reason of review
Not as described/ advertised
2.1
Details

Update by user Mar 25, 2017

Refund received. Thank you.

Original review posted by user Mar 07, 2017

I purchased an e-book for my university course only to discover that I could not register or access my e-book. So after many attempts of trying to resolve the issue, I contacted support. Support basically informs me that you cannot access the...
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Resolved
Review
#1017712 Review #1017712 is a subjective opinion of poster.
Product
Pearson Education Account
Cons
  • Refund policy
Reason of review
Return, Exchange or Cancellation Policy
Loss
$70
Preferred solution
Full refund
Terrible experience with financial lab. It will give you 0 points only because your formula doesn't match what they have programmed! I got crazy trying to figure out the mistake, however it just gave me 0 for correct answers only because I've calculated it differently....
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1 comment
Denys
#1239869

After a research I've learned that there is a possibility to see your mistakes and resubmit the assignments again after correcting them, what I did and was able to improve the grades. I am very happy with a product now, it is just requires more detailed explanation how to write formulas when performing calculations

Resolved
Review
#953971 Review #953971 is a subjective opinion of poster.
Product
Pearson Education Myfinancelab Program
Cons
  • Entire system
Reason of review
Bad quality
Loss
$65
Preferred solution
Adjust grades

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