Resolved Pearson Education Reviews
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Resolved: Inconveniency/need replacement book | Pearson Education review
Update by user Jan 15
Customer service replaced
Original review posted by user Jan 13Nobody answered the customer support line
- Good authors
- Bad customer service
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Resolved: NONE now, silly error | Pearson Education review
- Clear and concise explations
- Quality authors
- Some very nice online learning materials
- Terrible customer service
- There is no customer service phone number
- This happening and feel ignored
Update by user Sep 25, 2019
Having tried a couple of emails and a phone call I did manage to get through to Pearson's and the technical issue was resolved the next day. The only real difficulty with the company is that they are now really set up for publishing materials for schools, not for...
Update by user Sep 02, 2019
By website employee who had helped me out with the situation and did a very good job resolving it for me, overall great customer service by them.
Original review posted by user May 31, 2019Called after operating hours closed
Update by user Sep 05, 2018
A full refund was provided after several months.
Original review posted by user Aug 06, 2018Pearson Education customer service is terrible. We have been trying to get a refund for purchasing a MathLab online code for a course that was dropped. However, we've been getting the serious run-around for over two...
- That the issue was finally resolved
Update by user Feb 28, 2018
Pearson reached out to me and mailed a replacement. Very satisfied! Thank you.
Original review posted by user Feb 23, 2018Pearson representatives assured me that the textbook would be bound, not loose-leaf. I called twice to speak with two different representatives to make sure that the purchase was for a bound...
Update by user Mar 25, 2017
Refund received. Thank you.
Original review posted by user Mar 07, 2017I purchased an e-book for my university course only to discover that I could not register or access my e-book. So after many attempts of trying to resolve the issue, I contacted support. Support basically informs me that you cannot access the...
- Refund policy
- Entire system
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