Update by user Sep 02
By website employee who had helped me out with the situation and did a very good job resolving it for me, overall great customer service by them.
Original review posted by user May 31Called after operating hours closed
Update by user Sep 05, 2018
A full refund was provided after several months.
Original review posted by user Aug 06, 2018Pearson Education customer service is terrible. We have been trying to get a refund for purchasing a MathLab online code for a course that was dropped. However, we've been getting the serious run-around for over two...
- That the issue was finally resolved
Update by user Feb 28, 2018
Pearson reached out to me and mailed a replacement. Very satisfied! Thank you.
Original review posted by user Feb 23, 2018Pearson representatives assured me that the textbook would be bound, not loose-leaf. I called twice to speak with two different representatives to make sure that the purchase was for a bound...
Update by user Mar 25, 2017
Refund received. Thank you.
Original review posted by user Mar 07, 2017I purchased an e-book for my university course only to discover that I could not register or access my e-book. So after many attempts of trying to resolve the issue, I contacted support. Support basically informs me that you cannot access the...
- Refund policy
- Entire system
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