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1.0
Details
Pearson Education - I was on and off hold for FOUR HOURS
I’ve had to contact Pearson twice this week. The first being a two hour ordeal where I was hung up on and put on hold mid sentence. Then today I had another issue that took me from 12:30 to 4:30 to resolve. I was getting hung up on, redirected, I had to fill out online...
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4 comments
MiniatureStagBeetle503
#1768851

The worst customer service in the world. I paid my bill and they keep sending me invoices. Impossible to talk to anyone

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Review
#1640603 Review #1640603 is a subjective opinion of poster.
Service
Pearson Education Customer Care
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Pearson Education - Etext/ access code.

1.0
Details
Pearson Education - Etext/ access code.
Pearson Education - Etext/ access code.
I entered ISBN number provided by my professor, and I was given the wrong book. I orders it now I want to price adjust for the right hook, and your representative refuse to help me. Worst costumer service experience. I’ve had in my entire life.
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Review
#1686805 Review #1686805 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$37
Preferred solution
Deliver product or service ordered

Pearson Education - Poor Service

1.2
Details
Pearson Education - Poor Service
Pearson Education - Poor Service
i have ordered 5 books and paid all the amount including the shipping chargers. some how only 3 books reached and remaining were out of stock. they never wanted to inform this to customer. i had to called and followup from them. and subsequently they charged me 2 times of my courier charges. and recently they charges again for another book which i have paid already. as a result i had to suspend my credit card due to uncontrollable deduction from Pearson
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Review
#1658051 Review #1658051 is a subjective opinion of poster.
Pros
  • Book availability in online store
Cons
  • Out of stock
  • Biliing department
Reason of review
Order processing issue
Loss
$36
Preferred solution
Deliver product or service ordered
1.0
Details
Pearson Education - It would be nice if someone would answer!
What happened is no one has answered the phone, check the hd time on the picture. As i am submitting this review i still have not spoke to a single person.... Thanks Pearson, just wanted tk get the mobile app to work!
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1 comment
CalmSawfish851
#1739141

Same here! I don’t know what’s going on with them today but no one literally is answering the phone.

I need some answers soon. Hopefully they will get their *** together

Review
#1637196 Review #1637196 is a subjective opinion of poster.
Service
Pearson Education Customer Care
Reason of review
I just want someone to answer the phone!
Preferred solution
Someone to answer the damn phone....

Pearson Education - Website went down in the middle of a quiz three days later still down...

1.2
Details
Pearson Education - Website went down in the middle of a quiz three days later still down...
I have to submit a quiz last Friday before midnight, while working in the quiz the website went down. The professor extended the date for Sunday, today Monday the website still down. I have a test coming and I have no access to the online book that I paid for. I will have to try to get a printed version of the online book. Pearson's website is TERRIBLE! I will choose in the future classes that do not require anything to do with this website. Just a waste of money and time.
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Review
#1693011 Review #1693011 is a subjective opinion of poster.
Product
Pearson Education Website
Cons
  • Server is not reliable
Reason of review
Bad quality
Loss
$750
Preferred solution
Price reduction for the deficient Website and please fix your server!
Tags
  • unavailable
  • Server
  • Unaccesible

Pearson Education - It is glitchy and removes my work

1.0
Details
Pearson Education - It is glitchy and removes my work
It keeps on reloading me and deleting my progress Wtf Wtf Wtf Wtf Wtf Wtf Angry Angry Angry Angry Angry Angry Cry Cry Cry Cry Cry Cry Cry Cry Cry Cry Cry Cry Dead Dead Dead Dead Dead Dead Dead
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Review
#1688494 Review #1688494 is a subjective opinion of poster.
Product
Pearson Education Website
Pros
  • Nada
Cons
  • Customer service and
  • No customer service or tech support
  • Poor customer service and a product that does not work
Reason of review
Access/ activation issues
Preferred solution
Let the company propose a solution
Tags
  • liars
  • Money Hungry
  • Crimes Against Humanity
  • Poor Customer Support
1.0
Details
Pearson Education - Simple License taking weeks
I requested a license for Words Their Way Classroom on August 16th. The billing department couldn't figure out how to charge without tax (I would think a common thing to do since Pearson deals with schools). That took 3 weeks to fix. The last 4 weeks have been spent...
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Review
#1671089 Review #1671089 is a subjective opinion of poster.
Product
Pearson Education Program
Cons
  • Technical support
  • No access
  • Terrible customer service
Reason of review
Access/ activation issues
Preferred solution
Deliver product or service ordered

Pearson Education in Chicago, Illinois - Can’t login

1.0
Details
i just registered and bought my revel and i can’t get in to use my book online
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Review
#1637703 Review #1637703 is a subjective opinion of poster.
Reason of review
Access/ activation issues
Loss
$70
Preferred solution
Let the company propose a solution
Pearson Education - Trouble logging in
Pearson Education - Trouble logging in
I am trying to log in and it keeps telling me register before logging in. But i already have an account.
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1 comment
Anonymous
#1738730

Same thing is happening to me and they won’t answer phones. It is crazy, I got a 0 for an assignment on my math lab because of it.

Review
#1634916 Review #1634916 is a subjective opinion of poster.

Contact Pearson Education Customer Service

Mailing Address:
Pearson PLC
80 Strand
London , England WC2R 0RL
United Kingdom
Phone:
(202) 909-4520
All Pearson Education Contacts

Pearson Education Products and Services Reviews

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Pearson Education - ALWAYS CRASHING - Can never register

1.0
Details
Pearson Education - ALWAYS CRASHING - Can never register
Been using this program as a student for years, now. I HATE that we have to use them. Every semester I have problems logging in, registering my classes and getting technical support. So much effort goes into getting logged in that by then time I have access to my assignments, I'm totally burnt out. I even switched to a PC instead of a Mac, and allowed all PopUps (not sure why they need that enabled). A HUG HASSLE!! AHHHHHHH!!!!!
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Review
#1640621 Review #1640621 is a subjective opinion of poster.
Reason of review
Bad quality
Loss
$11
Preferred solution
GET A BETTER WEB TEAM