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1.0
Details
Pearson Education - I was on and off hold for FOUR HOURS
I’ve had to contact Pearson twice this week. The first being a two hour ordeal where I was hung up on and put on hold mid sentence. Then today I had another issue that took me from 12:30 to 4:30 to resolve. I was getting hung up on, redirected, I had to fill out online...
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3 comments
Irene Moore
#1746710
Shopping Expert

According to the Pearson Education reviews on PissedConsumer.com, the company currently has 1.3 out of 5 stars. The rating presented here is based on the feedback offered by customers in 419 different Pearson Education reviews.

Customers are not satisfied with poor customer service, technical support and wait time. However, customers like the website when it is running. To find a solution with Pearson Education, please contact the company customer care team. You may reach out to them by phone at (800) 328-5999 (toll-free number) and by email at scott.overland@pearson.com.

You may also share your experience with Pearson Education customers as well as the company top management by posting your comments via the company social networks. All contact information is available on the Pearson Education Contacts tab on the Pissed Consumer website.

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Review
#1640603 Review #1640603 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Pearson Education - Poor Service

1.2
Details
Pearson Education - Poor Service
Pearson Education - Poor Service
i have ordered 5 books and paid all the amount including the shipping chargers. some how only 3 books reached and remaining were out of stock. they never wanted to inform this to customer. i had to called and followup from them. and subsequently they charged me 2 times of my courier charges. and recently they charges again for another book which i have paid already. as a result i had to suspend my credit card due to uncontrollable deduction from Pearson
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Review
#1658051 Review #1658051 is a subjective opinion of poster.
Pros
  • Book availability in online store
Cons
  • Out of stock
  • Biliing department
Reason of review
Order processing issue
Loss
$36
Preferred solution
Deliver product or service ordered
1.0
Details
Pearson Education - It would be nice if someone would answer!
What happened is no one has answered the phone, check the hd time on the picture. As i am submitting this review i still have not spoke to a single person.... Thanks Pearson, just wanted tk get the mobile app to work!
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1 comment
CalmSawfish851
#1739141

Same here! I don’t know what’s going on with them today but no one literally is answering the phone.

I need some answers soon. Hopefully they will get their *** together

Review
#1637196 Review #1637196 is a subjective opinion of poster.
Reason of review
I just want someone to answer the phone!
Preferred solution
Someone to answer the damn phone....

Pearson Education in Chicago, Illinois - Can’t login

1.0
Details
i just registered and bought my revel and i can’t get in to use my book online
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Review
#1637703 Review #1637703 is a subjective opinion of poster.
Reason of review
Access/ activation issues
Loss
$70
Preferred solution
Let the company propose a solution

Pearson Education - ALWAYS CRASHING - Can never register

1.0
Details
Pearson Education - ALWAYS CRASHING - Can never register
Been using this program as a student for years, now. I HATE that we have to use them. Every semester I have problems logging in, registering my classes and getting technical support. So much effort goes into getting logged in that by then time I have access to my assignments, I'm totally burnt out. I even switched to a PC instead of a Mac, and allowed all PopUps (not sure why they need that enabled). A HUG HASSLE!! AHHHHHHH!!!!!
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Review
#1640621 Review #1640621 is a subjective opinion of poster.
Reason of review
Bad quality
Loss
$11
Preferred solution
GET A BETTER WEB TEAM
Pearson Education - Trouble logging in
Pearson Education - Trouble logging in
I am trying to log in and it keeps telling me register before logging in. But i already have an account.
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1 comment
Anonymous
#1738730

Same thing is happening to me and they won’t answer phones. It is crazy, I got a 0 for an assignment on my math lab because of it.

Review
#1634916 Review #1634916 is a subjective opinion of poster.

Pearson Education in Khobar, Eastern Province - I bought the combo for (understanding human development)

Pearson Education - I bought the combo for (understanding human development)
Pearson Education - I bought the combo for (understanding human development)
I am an instructor in university and I teach a course in human growth and development, I found that the book I teach had a new edition, so I attempted to contact the representative in my country a year ago (but no one replied), So I decided to buy it (but the website never has a physical version, so I looked it up on Amazon and found a student access combo with a loose-leaf version I bought it, but when I got it was only the code!!! Please advise on how to proceed?!
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Review
#1615404 Review #1615404 is a subjective opinion of poster.
Reason of review
Problem with delivery
Preferred solution
Deliver product or service ordered

Pearson Education in Madera, California - Access code not working

1.0
Details
Pearson Education - Access code not working
Every time I tried to use my access code it said not working one
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Review
#1629906 Review #1629906 is a subjective opinion of poster.
Reason of review
Access/ activation issues
Loss
$110

Pearson Education - Expired Subscription

1.0
Details
Pearson Education - Expired Subscription
My subscription keeps saying it’s expired and its saying I either have to re register or contact Pearson. I just completed an assignment today in my new class that I registered for at 7:00pm. But after I got off and went to log back in I got this Error message.
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Review
#1652506 Review #1652506 is a subjective opinion of poster.
Cons
  • Customer service and
  • Entire system
Reason of review
Poor customer service
Loss
$116
Preferred solution
Let the company propose a solution
Tags
  • Problems
  • Expired subscription

Contact Pearson Education Customer Service

Mailing Address:
Pearson PLC
80 Strand
London , England WC2R 0RL
United Kingdom
Phone:
(202) 909-4520
All Pearson Education Contacts

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Pearson Education Questions

Pearson Education - Website is complete crap

1.0
Details
Pearson Education - Website is complete crap
Pearson does not support the most popular browsers. Both chrome and firefox just loading a blank screen upon login
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Review
#1654493 Review #1654493 is a subjective opinion of poster.
Cons
  • Crap
Reason of review
Bad quality
Loss
$3275
Preferred solution
Deliver product or service ordered