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0 comments
1.5
Details
Pearson Education - Absolutely Atrocious
Pearson Education - Absolutely Atrocious
Pearson Education - Absolutely Atrocious
I have repeatedly been having issues just using the MyLabs in general. I use MyLab Math and MyLab IT, neither of them work properly. It is touch and go. You either do your work on a good day when everything runs smooth or you can't do it because the system is *** and...
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Author
Cons
  • Poor support
  • Mymathlab
  • Customer service
Reason of review
Poor customer service
Loss
$434
Preferred solution
Full refund
Tags
Review #1361542 is a subjective opinion of poster.
0 comments
1.0
Details
Pearson Education - Loves to take your $$$
My school bookstore sold me a $140~ access code that was "supposed" to be good for Chem. 1 & Chem. 2. The code I bought did not work for Chem. 1 so I contacted Pearson (chat is the photo) and was given a new code so I could access my Chem. 1 course. The "agent" I...
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Author
Reason of review
Poor customer service, pricing issue, not as described
Loss
$70
Preferred solution
I just want the damn eTextbook
Review #1574094 is a subjective opinion of poster.
0 comments

Pearson Education - MyMathLab is Satan

1.0
Details
MyMathLab is satan. Because only Satan would mark answers wrong that are indeed correct. Only satan would deprive one of re-taking a test until they take 20 quizzes that show NO steps on how to solve a problem. Screw Satan for letting me fail my class. God Bless. You piece of ***
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Author
Reason of review
Bad quality
Preferred solution
Let the company propose a solution
Review #1566665 is a subjective opinion of poster.
0 comments

Pearson Education - Terrible Program

1.4
Details
It always freezes and never loads when it is suppose to. When you get error codes and try to connect to customer service it never connects. Definitely do not recommend any school to use horrible program!
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Author
Pros
  • Payment process
Cons
  • Entire system
  • Quality of the product
Reason of review
Bad quality
Loss
$100
Review #1563724 is a subjective opinion of poster.
0 comments

Pearson Education - Half dozen calls and hours of waiting for support. Still no solution. No call back. NO MORE PEARSON!

1.0
Details
I'm a professor. Trying to launch a course that uses some Pearson online resources. I have a small question. I have invested hours in getting an answer from Pearson Tech support. They have created a half dozen case numbers, have referred me to 'High Level Support', but they have not contacted me, and hang up when I called them. My new motto: No more Pearson!
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Author
Pros
  • Some very nice online learning materials
Cons
  • Abysmal customer support
Reason of review
Poor customer service
Loss
$4000
Preferred solution
Change to a different publisher next term.
Review #1580387 is a subjective opinion of poster.
0 comments
1.0
Details
I tried to order a pdf book from Pearson only to realize the product was not what I was looking for, "no problem, I will just call the company and ask for a refund"......SIKE. I went through the process of cancelling my order and they assured me that I would be...
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Author
Reason of review
Return, Exchange or Cancellation Policy
Loss
$18
Preferred solution
Full refund
Review #1564951 is a subjective opinion of poster.
0 comments

Pearson Education - Sucks!!!

1.0
Details
their customer service sucks... they are just a mess! it sucks even more for the students because it hurts our grades because of their mistakes with textbooks or not being able to access assignments, and most of the time the practice test has nothing do do with the course
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Author
Reason of review
Bad quality
Preferred solution
Full refund
Review #1577879 is a subjective opinion of poster.
0 comments

Pearson Education - Issue with MyMathLab access code

3.0
Details
I purchased a MyMathLab access code on amazon (I scratched off the back so I know its a new unused code) but when I log into my pearson account to input that code it fors not work. I had a 12 day trial but it expired and now I cannot ipdate my accoun
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Author
Reason of review
Damaged or defective
Loss
$55
Preferred solution
Let the company propose a solution
Review #1574966 is a subjective opinion of poster.
0 comments
1.0
Details
It has been over 3 months and a full semester to get refunds for a class I purchased before finding the bulk deal for the same material. They have been a nightmare to deal with and keep transferring and hanging up on me. No one there has a clue of what is going on. I...
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Author
Reason of review
Return, Exchange or Cancellation Policy
Loss
$216
Preferred solution
Full refund
Review #1563435 is a subjective opinion of poster.

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Pearson PLC
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United Kingdom
Phone:
(202) 909-4520
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0 comments

Pearson Education - On using access codes

1.3
Details
First I have to say that forcing students to use access codes instead of being able to rent identical books from the previous semester is incredibly greedy. Now to the issue that Pearson has specifically. Their Revel app is absolutely terrible. You aren't even able to look up an exact quote in their search bar without being send to the wrong section. I'm a software engineer I suppose that makes me a bit more aware of some of the issues but they are serious and incredibly impeding to simply doing the reading for class, though they wouldn't be difficult to fix.
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Author
Reason of review
Bad quality
Loss
$109
Preferred solution
Full refund
Review #1566469 is a subjective opinion of poster.