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Ordered a book for college 08/20/18 website clearly stated in stock and my card would NOT be charged until shipped. Card charged only hours later and when i emailed customer service to ask when it will arrive, i was told its not on back order and won't receive it for...
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Anonymous
Anonymous

They claimed they only "held" the funds but its actually been withdrawn and they finally responded to my email 2 days ago. Stated they reversed the "hold" and canceled my orde...

Anonymous
Anna

Absolutely the same problem!

1.0
#1336368
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Pearson Education - Absolutely Atrocious
Pearson Education - Absolutely Atrocious
Pearson Education - Absolutely Atrocious
I have repeatedly been having issues just using the MyLabs in general. I use MyLab Math and MyLab IT, neither of them work properly. It is touch and go. You either do your work on a good day when everything runs smooth or you can't do it because the system is *** and...
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1.5
I didn't like
  • Myitlab
  • Expensive
  • Poor support
#1361542
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Pearson Education - Sales Representative lack of support
I am very disappointed with the level of support that I receive from my rep here in Utah (Euan Black). He loves the orders but following up to make sure customers are satisfied lacks. This type of unresponsiveness will lead me to evaluate other programs (competitors)...
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Anonymous
Anonymous

You didn't tell us what they were supposed to do for you.

#1442268
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Pearson Education - No customer service

I am trying to adopt a text book for a beginning Spanish Course at a university. I need 2 simple questions answered about using the online version of the book from which to teach. I sent 5 emails to different people over 3 days. I asked them to call me as there is no phone number for them. Their response to my 2 questions was to send a desk copy of the text. I already have a copy, that is why I have the questions. They are not listening and they do not help me, the lowly consumers. I am going to order a book from Vista Higher Learning. It is a pity because I really liked the book Hoy Dia.
1.0
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Advertised vs Delivered
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Price Affordability
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I didn't like
  • Customer service
  • Did not resolve the issue
#1428875
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Pearson Education - Horrible

1. Its expensive 2. They always say your correct answers are wrong if they are not the exact way they have (ex: "your answer=3x+5" "correct answer=5+3x" 3. Every "single problem" will actual be a question with 7 different different questions, so that small "22 question" assignment is really 154 questions. 4. If your confused and looking for help, 90% of the time the demonstration videos dont load. 5.Just another way college can steal hundreds of dollars from you without actually teaching anything! Would never recommend. awful
1.3
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Additional Fees
Advertised vs Delivered
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Diversity of Products or Services
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Value for money
Website
I liked
  • You can do it anywhere
#1451943
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Pearson Education - Textbook question

I called and the first support person was very nice but the person she tranfered me to was not very helpful. I been using Pearson since Spring of 2000 and i have never incountered this type of behavior. I hope this doesnt happened again or I will take my book orders to another publishing company.
#1449930
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Basically I needed a textbook by a certain date in September. When I originally purchased the book I clicked the option for overnight shipping and upon checking out and paying it just changed to standard shipping by itself. I called the same day and spoke to someone...
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1.0
#1433890
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Pearson Education - Extext

Michael Kelly, Dir, Disabilities Services at Siena College, Loudonville NY, 5187834239 I placed a request for an extext ISBN978-0-13-449251-3, Principles of Marketing Book,with Access Text and provided a receipt from the student from the Siena bookstore . I was directed to Vital Source for the book, but unable to download their app to secure the book so I can provide to the student. Not sure why you simply cant send me the extext version since this book was actually purchased without going thru another third party for accessibility. Thank you
#1444714
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Pearson Education - Purchased book with no product

I just recently purchased an ebook and the money came off of my card but I do not have the ebook.
#1449352
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Never have I used a more touchy, flawed system in my academic career than this joke of a service. I'm currently taking a Microsoft Excel/Access course and have the displeasure of using Pearson's MyLab IT program to complete it. To explain further, the "simulation"...
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2.0
I liked
  • Learning before this electronic abortion became manditory
I didn't like
  • Program designed for failure
#1391988
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