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Pearson Education - Failed to provide service and a refund

I bought an access code for a class. Pearson messed up and none of the book worked for our entire class. They agreed to give us refunds but only in the form of a gift card. This is unacceptable.
1.0
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#1362318
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Pearson Education - Charged me twice

I have been charged twice for material. On september 6th I called to tell them. It is now September 21st and I call daily. They tell me they have issed a credit & it takes 5-10 days now its 10-15 days & still no money!! I am on the phone for a half hour every day trying to get this resolved!
1.0
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#1361925
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Pearson Education - Absolutely Atrocious
Pearson Education - Absolutely Atrocious
Pearson Education - Absolutely Atrocious
I have repeatedly been having issues just using the MyLabs in general. I use MyLab Math and MyLab IT, neither of them work properly. It is touch and go. You either do your work on a good day when everything runs smooth or you can't do it because the system is *** and...
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1.5
I didn't like
  • Customer service
  • Expensive
  • Myitlab
#1361542
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I ordered the most recent edition of a text book but my professor told me to get the older edition and get a credit for the difference. I contacted customer service and was charged for the older edition and was never given a credit for the newer edition, instead they...
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1.0
I didn't like
  • How customer service mishandled my return
#1361192
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What can I say? mylab is extremely convoluted, confusing, and frustrating to use. if you want it to progress, you have to do the questions EXACTLY how it wants you to. Otherwise, it says "Incomplete Action". Sometimes I do what it wants and it STILL gives me that...
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1.0
#1360479
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My daughter ordered 11 copies of a math lab instead of one. 10 minutes after mistake happened I called. A month later still waiting on the refund and still have not gotten the access code. Today has been my fourth call to this company. I have been on the phone for two...
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#1359326
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You think that they would have more than plenty of books to give out to students at a University but when they ran out I was annoyed a bit but did not get to mad about it. But when I went in to get the books the day they were supposed to be in and they tell me that...
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1.8
#1358959
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Pearson Education - Ripoff ***

They now sell books that are not bound and are simply a stack of paper with holes in them. $174!!! These College book companies are getting as bad as pharmaceutical companies. Something's got to change!
1.0
Details
Additional Fees
Advertised vs Delivered
Billing Practices
Customer service
Diversity of Products or Services
Equipment Quality
Location
Price Affordability
Product or Service Quality
Reliability
Scholarship, Grants and Programs
Staff
Value for money
Website
#1357800
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These websites are awful. It is always a 50:50 chance that the website will work at all. The customer service tells you the same exact useless thing every time "clear your cookies, ok close your browser" and that is it. Why does this company make millions of dollars...
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1.0
I didn't like
  • Program designed for failure
  • System
#1357798
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This website is a waste of time and money the website lags all the time and the material is horrible not worth it
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Anonymous
Kiman902

This Pearson system has so many bugs and not user friendly. Don't waste time and money for this. You end up learning a worthless system than actual course material. Very bad s...

#1356506
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