Pearson Education - Failed to provide service and a refund
I bought an access code for a class. Pearson messed up and none of the book worked for our entire class. They agreed to give us refunds but only in the form of a gift card. This is unacceptable.
Pearson Education - Charged me twice
I have been charged twice for material. On september 6th I called to tell them. It is now September 21st and I call daily. They tell me they have issed a credit & it takes 5-10 days now its 10-15 days & still no money!! I am on the phone for a half hour every day trying to get this resolved!
I have repeatedly been having issues just using the MyLabs in general. I use MyLab Math and MyLab IT, neither of them work properly. It is touch and go. You either do your work on a good day when everything runs smooth or you can't do it because the system is *** and...Read more
I didn't like
- Customer service
I ordered the most recent edition of a text book but my professor told me to get the older edition and get a credit for the difference. I contacted customer service and was charged for the older edition and was never given a credit for the newer edition, instead they...Read more
I didn't like
- How customer service mishandled my return
What can I say? mylab is extremely convoluted, confusing, and frustrating to use. if you want it to progress, you have to do the questions EXACTLY how it wants you to. Otherwise, it says "Incomplete Action". Sometimes I do what it wants and it STILL gives me that...Read more
My daughter ordered 11 copies of a math lab instead of one. 10 minutes after mistake happened I called. A month later still waiting on the refund and still have not gotten the access code. Today has been my fourth call to this company. I have been on the phone for two...Read more
You think that they would have more than plenty of books to give out to students at a University but when they ran out I was annoyed a bit but did not get to mad about it. But when I went in to get the books the day they were supposed to be in and they tell me that...Read more
Pearson Education - Ripoff ***
They now sell books that are not bound and are simply a stack of paper with holes in them. $174!!! These College book companies are getting as bad as pharmaceutical companies. Something's got to change!
These websites are awful. It is always a 50:50 chance that the website will work at all. The customer service tells you the same exact useless thing every time "clear your cookies, ok close your browser" and that is it. Why does this company make millions of dollars...Read more
I didn't like
- Program designed for failure
This website is a waste of time and money the website lags all the time and the material is horrible not worth itRead more
Do you have something to say about Pearson Education? What happened? What can we help you with?