Latest review first
Pearson Education - Textbook question
I called and the first support person was very nice but the person she tranfered me to was not very helpful. I been using Pearson since Spring of 2000 and i have never incountered this type of behavior. I hope this doesnt happened again or I will take my book orders to another publishing company.
Pearson Education - Purchased book with no product
I just recently purchased an ebook and the money came off of my card but I do not have the ebook.
Not only are the questions on Mastering Chemistry poorly written and inaccurate, the process to actually having access to the website is tedious alone. As college students, we are already paying thousands of dollars for tuition, and being unfair as it is that our...Read more
Pearson Education - Refund
No one answered when I called
Pearson Education - Extext
Michael Kelly, Dir, Disabilities Services at Siena College, Loudonville NY, 5187834239 I placed a request for an extext ISBN978-0-13-449251-3, Principles of Marketing Book,with Access Text and provided a receipt from the student from the Siena bookstore . I was directed to Vital Source for the book, but unable to download their app to secure the book so I can provide to the student. Not sure why you simply cant send me the extext version since this book was actually purchased without going thru another third party for accessibility. Thank you
I am very disappointed with the level of support that I receive from my rep here in Utah (Euan Black). He loves the orders but following up to make sure customers are satisfied lacks. This type of unresponsiveness will lead me to evaluate other programs (competitors)...Read more
Pearson Education in Boston, Massachusetts - Instructor
Tried for over 3 weeks poor follow-up poor internal communications
I didn't like
- Custome service
Basically I needed a textbook by a certain date in September. When I originally purchased the book I clicked the option for overnight shipping and upon checking out and paying it just changed to standard shipping by itself. I called the same day and spoke to someone...Read more
Pearson Education - No customer service
I am trying to adopt a text book for a beginning Spanish Course at a university. I need 2 simple questions answered about using the online version of the book from which to teach. I sent 5 emails to different people over 3 days. I asked them to call me as there is no phone number for them. Their response to my 2 questions was to send a desk copy of the text. I already have a copy, that is why I have the questions. They are not listening and they do not help me, the lowly consumers. I am going to order a book from Vista Higher Learning. It is a pity because I really liked the book Hoy Dia.
I didn't like
- Customer service
- Did not resolve the issue
Pearson Education - Refund Help
I’ve made several attempts to get a refund for an access code I did not use. Please call me at 1 (662) 436-4356. The online option is useless.
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