Filter by rating
filters
State:
Show
City:
Show
Product:
Show
Most Helpful
1.0
Details
Pearson Education - I was on and off hold for FOUR HOURS
I’ve had to contact Pearson twice this week. The first being a two hour ordeal where I was hung up on and put on hold mid sentence. Then today I had another issue that took me from 12:30 to 4:30 to resolve. I was getting hung up on, redirected, I had to fill out online...
View full review
4 comments
MiniatureStagBeetle503
#1768851

The worst customer service in the world. I paid my bill and they keep sending me invoices. Impossible to talk to anyone

View more comments
Review
#1640603 Review #1640603 is a subjective opinion of poster.
Service
Pearson Education Customer Care
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Pearson Education - Be patient

1.0
Details
I never received a response to my request opened on. Oct. 20 @ 21:31:25 GMT I know you are busy, but I would like a response. Have a good day Request was for a replacement disk for a purchased text book.
View full review
Review
#1705424 Review #1705424 is a subjective opinion of poster.
Pros
  • Textbook when it worked
  • Slow response time
Reason of review
LACK OF A RESPONSE TO MY INQUIRY
Preferred solution
READ MY EMAILS IN RESPONSE TO YOUR (SOLUTION?).

Pearson Education in Semmes, Alabama - Registration

How do I unlock registration in order to complete assignments
View full review
Review
#1704810 Review #1704810 is a subjective opinion of poster.

Pearson Education - Find another provider

1.0
Details
Being a working professional and returning IT student, being involved in knowledge creation and management, I find Pearson guides appallingly inaccurate and misleading. It's obvious that the creators of these courses don't actually FOLLOW their own directions to verify if they're accurate. An example of this, they'll give instructions that may have been accurate in a previous version of Word or Excel, but are no longer accurate in the version the training is supposedly meant to instruct. As a student, this is incredibly frustrating and a colossal waste of time and energy. It does not teach the subject matter, it is simply busy work translating gibberish into a workable lesson.
View full review
Review
#1704457 Review #1704457 is a subjective opinion of poster.
Product
Pearson Education Myitlab Program
Cons
  • Inaccurate instructions in tutorials
Reason of review
Not as described/ advertised
Preferred solution
Actually TEST your product for accuracy
Tags
  • Lousy Curriculum
  • Online Textbook

Pearson Education - To solve an issue concerning my certificates

Pearson Education - To solve an issue concerning my certificates
I have been charged $114 to send my certificates to Concordia University Montreal using a courier (which would apparently take 5 days). I need to be assured that the certificates are on the way since I received an email saying the order was failed, yet I was still charged. I need my A level and GCSE grades to be sent urgently. The photo attached shows I’ve been charged.
View full review
Review
#1704425 Review #1704425 is a subjective opinion of poster.
Pros
  • Well laid out web site
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered

Pearson Education in Philadelphia, Pennsylvania - Return & refund

I returned the book in September 25, 2019 which was bought in September 9,2019. It’s been 6 weeks but I still haven’t received anything from you
View full review
Review
#1703753 Review #1703753 is a subjective opinion of poster.
Product
Pearson Education Textbook

Pearson Education - Problems with access code

I can’t buy an access code
View full review
Review
#1703578 Review #1703578 is a subjective opinion of poster.
Reason of review
Access/ activation issues
Tags
  • Access Code Issues

Pearson Education in Philadelphia, Pennsylvania - Return and refund

1.3
Details
I returned the book in September 25,2019 which was bought in September 9, 2019. It’s been 6 weeks now and I still haven’t received any confirmation or refund. I need my money back!
View full review
Review
#1703535 Review #1703535 is a subjective opinion of poster.
Product
Pearson Education Textbook
Reason of review
Return, Exchange or Cancellation Policy
Loss
$215
Preferred solution
Full refund

Pearson Education in Philadelphia, Pennsylvania - Return and refund

I returned the book in September 25, 2019 but I still haven’t received any refund from you
View full review
Review
#1703530 Review #1703530 is a subjective opinion of poster.
Product
Pearson Education Textbook

Pearson Education - Pearson cares about students!

5.0
Details
I had the sincere pleasure of speaking with Aiko in a Philippines call center and I was very please with her efficient and polite customer service! Aiko recognized the issue with my online Stats course and transferred me to tech support to have it resolved. In general, some but not all, US citizens may not like that their calls are transferred overseas but it is customer support agents like Aiko that insure great service and show pride in their work. Thank you, Mike
View full review
Review
#1702317 Review #1702317 is a subjective opinion of poster.

Contact Pearson Education Customer Service

Mailing Address:
Pearson PLC
80 Strand
London , England WC2R 0RL
United Kingdom
Phone:
(202) 909-4520
All Pearson Education Contacts

Pearson Education Products and Services Reviews

Compare Pearson Education to

Cengage Learning
Cengage Learning
360 reviews
1.4
Compare

Pearson Education in Thibodaux, Louisiana - Need a copy of receipt

Waited for someone to pick up the phone & no one did . The lone went dead.
View full review
Review
#1702189 Review #1702189 is a subjective opinion of poster.