Filter by rating
filters
State:
Show
City:
Show
Product:
Show
Most Helpful

Pearson Education - I bought the combo for (understanding human development)

Pearson Education - I bought the combo for (understanding human development)
Pearson Education - I bought the combo for (understanding human development)
I am an instructor in university and I teach a course in human growth and development, I found that the book I teach had a new edition, so I attempted to contact the representative in my country a year ago (but no one replied), So I decided to buy it (but the website never has a physical version, so I looked it up on Amazon and found a student access combo with a loose-leaf version I bought it, but when I got it was only the code!!! Please advise on how to proceed?!
View full review
Review
#1615404 Review #1615404 is a subjective opinion of poster.
Reason of review
Problem with delivery
Preferred solution
Deliver product or service ordered
1.0
Details
In two semesters I've taken three classes that require Pearson eBooks. I have had a problem with every single one. You can't use the same log in with MyMathLab and with Revel which is stupid but whatever. What is infuriating is that as soon as you log into one you...
View full review
Review
#1624011 Review #1624011 is a subjective opinion of poster.
Cons
  • Literally everything else
Reason of review
Problems with payment
Loss
$69
Preferred solution
Price reduction
Tags
  • slow website

Pearson Education - Poor Customer Service

Bran was great. However, in requesting what we need at this late date due to a faculty member out for the semester due to a car accident and our dean having to take on the course, with no book rep, unable to get information we need (desk copy (e-edition), supplemental materials, has been a nightmare. We are cancelling the student book in our bookstore for this course, as we cannot support poor customer service.
View full review
Review
#1623901 Review #1623901 is a subjective opinion of poster.
Reason of review
Order processing issue

Pearson Education - Pearson MathLab lost all my work without warning

Spent entire semester entering Calculus homes work using Pearson Mathlab as required by teacher. At the end of semester discovered I failed the course because the teacher said I never did any homework. When I checked online, everything was gone...
View full review
Review
#1619874 Review #1619874 is a subjective opinion of poster.

Pearson Education - Refund Help

I requested for a refund that I mistakenly paid for and I haven’t gottten my money yet
View full review
Review
#1619852 Review #1619852 is a subjective opinion of poster.
1.0
Details
I took an exam at Pearson at Perimeter Center this week. The computer software glitched out a few hours into my exam. The coordinator that was monitoring the test takers was very helpful in trying to resolve my situation. At this point, I couldn't imagine going back...
View full review
Review
#1618865 Review #1618865 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
Provide Customer Service Training to Your Management Team

Pearson Education - Repeated long and useless phone calls to customer service

2.4
Details
Most infuriating customer service I've ever experienced. EVERY time I need to order something I have to call since their website doesn't let me place orders for clinicians in my organization. Their call center employees must be evaluated on how long they keep people on the phone because each order takes me 2-3 phone calls of 30-60 minutes each. Each time I am "added to their system" and told to call back in 24 hours to check on the status. The next day I start over with someone new.
View full review
Review
#1617722 Review #1617722 is a subjective opinion of poster.

Pearson Education - Terrible customer service

1.0
Details
I made a purchase on May and 2 months later they sent me an invoice saying I owed them money. I checked my account to see if my payment had gone through and it did. I paid exactly what they charged me for at the time of check out. I sent an email asking why or what I was being charged for. They took 1 month to reply with a sentence saying "hi tax charges were not paid." This looks to me as a mistake on their behalf, I do not mind paying the amount. However, I had to wait a month just for them to tell me that, making it seem as if it was my mistake. When obviously it's theirs.
View full review
Review
#1616487 Review #1616487 is a subjective opinion of poster.

Pearson Education - Stupid taking my money

Charging me monthly and ibhave never heard of this place before
View full review
Review
#1615861 Review #1615861 is a subjective opinion of poster.
Cons
  • Scam
Reason of review
Poor customer service
Loss
$180
Preferred solution
Full refund

Pearson Education - Problem with order

I think I may have ordered the wrong item
View full review
Review
#1615304 Review #1615304 is a subjective opinion of poster.

Contact Pearson Education Customer Service

Mailing Address:
Pearson PLC
80 Strand
London , England WC2R 0RL
United Kingdom
Phone:
(202) 909-4520
All Pearson Education Contacts

Latest Question

Pearson Education Questions

Pearson Education - Upgrade access

Pearson Education - Upgrade access
Temporary access has expired and won’t let me upgrade/purchase
View full review
Review
#1612180 Review #1612180 is a subjective opinion of poster.
Reason of review
Problems with payment