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Most Helpful
1.0
Details
Pearson Education - I was on and off hold for FOUR HOURS
I’ve had to contact Pearson twice this week. The first being a two hour ordeal where I was hung up on and put on hold mid sentence. Then today I had another issue that took me from 12:30 to 4:30 to resolve. I was getting hung up on, redirected, I had to fill out online...
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3 comments
Irene Moore
#1746710
Shopping Expert

According to the Pearson Education reviews on PissedConsumer.com, the company currently has 1.3 out of 5 stars. The rating presented here is based on the feedback offered by customers in 419 different Pearson Education reviews.

Customers are not satisfied with poor customer service, technical support and wait time. However, customers like the website when it is running. To find a solution with Pearson Education, please contact the company customer care team. You may reach out to them by phone at (800) 328-5999 (toll-free number) and by email at scott.overland@pearson.com.

You may also share your experience with Pearson Education customers as well as the company top management by posting your comments via the company social networks. All contact information is available on the Pearson Education Contacts tab on the Pissed Consumer website.

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Review
#1640603 Review #1640603 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Pearson Education - Extremely upset and frustrated - Company has many policy issues!

1.0
Details
We ordered our school book order on 8/7/19, and paid with credit card. Apparently, it is the Company policy not to contact you if there is a payment issue - whereas every other company we have dealt with, they always contact us immediately if there is any issue with payment. So because they did not contact us, we wasted 3 weeks thinking our order was arriving. When I called to see what was going on, and found out, I then replaced the order on 9/12. I no longer wanted to give a card to avoid issues! Still have not received info., and communication is horrible!
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Review
#1659088 Review #1659088 is a subjective opinion of poster.
Cons
  • Not fulfilling their promises
  • Tech support
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered
Dear Pearson Corporation, I am a nursing student who recently purchased a bundle that I was pressured into buying by your representative as "it is required reading that is unique". After purchasing the prepackaged bundle with no way to verify if all the books were...
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Review
#1659062 Review #1659062 is a subjective opinion of poster.
Reason of review
Problem with delivery
Loss
$1200
Preferred solution
Full refund

Pearson Education in Great Falls, Montana - Refund

Refund HD’s buddy hehds shush shhs
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Review
#1658900 Review #1658900 is a subjective opinion of poster.
Reason of review
Return, Exchange or Cancellation Policy

Pearson Education in Jacksonville, Florida - Locked account

Pearson Education - Locked account
I had an account and it’s saying I have to register before signing it and I have already but it won’t even let me register
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1 comment
Anonymous
#1750771

The same thing happened to me!!!!

Review
#1658776 Review #1658776 is a subjective opinion of poster.

Pearson Education in Atlanta, Georgia - This is for hw due tonight

I am logged into pearson but when I click on an assignment nothing shows up!
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Review
#1658742 Review #1658742 is a subjective opinion of poster.

Pearson Education in Mechanicsburg, Pennsylvania - Ordering ebook

The person I just talked to could not talk
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Review
#1658578 Review #1658578 is a subjective opinion of poster.
Reason of review
Bad quality

Pearson Education - I cannot access my course

4.7
Details
Could not get into my Pearson account
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Review
#1658399 Review #1658399 is a subjective opinion of poster.
Reason of review
Good customer service
Tags
  • Mymathlab

Pearson Education - Withdrawn audio file

Bought Revise Exexcel GCSE German Revision Guide last year with access to audio files through QR codes. Suddenly the files and website access to all the listening passages have been withdrawn. Why? I feel as though the product I bought has been taken away. If Pearson is selling products to individuals and not just to schools, we need proper customer service too. Struggling to contact anyone to get this resolved.
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Review
#1658129 Review #1658129 is a subjective opinion of poster.
Reason of review
Damaged or defective
Preferred solution
Let the company propose a solution
Tags
  • Flawed Systems

Pearson Education - Poor Service

1.2
Details
Pearson Education - Poor Service
Pearson Education - Poor Service
i have ordered 5 books and paid all the amount including the shipping chargers. some how only 3 books reached and remaining were out of stock. they never wanted to inform this to customer. i had to called and followup from them. and subsequently they charged me 2 times of my courier charges. and recently they charges again for another book which i have paid already. as a result i had to suspend my credit card due to uncontrollable deduction from Pearson
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Review
#1658051 Review #1658051 is a subjective opinion of poster.
Pros
  • Book availability in online store
Cons
  • Out of stock
  • Biliing department
Reason of review
Order processing issue
Loss
$36
Preferred solution
Deliver product or service ordered

Contact Pearson Education Customer Service

Mailing Address:
Pearson PLC
80 Strand
London , England WC2R 0RL
United Kingdom
Phone:
(202) 909-4520
All Pearson Education Contacts

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Pearson Education Questions

Pearson Education in Union City, New Jersey - Labproblem

5.0
Details
Try to fixed the problem
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Review
#1657897 Review #1657897 is a subjective opinion of poster.