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I recently attempted to send the letter below, via email, to Pearson PTE, Pembroke Pines, FL, but the Pearson website does not show email addresses for communication purposes. The only email address I could locate was listed under their Malpractice Policy &; no...
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1 comment
#1987906

No one cares......

Featured
ID
#2232144 Review #2232144 is a subjective opinion of poster.
Pros
  • Are open & had an available test date
Loss
$175
Preferred solution
Full refund

PTE test

I have booked my date of 8th May and today is 5th May still I haven't received any confirmation email from PTE even if I have payed my fund too. So please help me as soon as possible
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ID
#2536307 Review #2536307 is a subjective opinion of poster.
Loss
$13500
Preferred solution
I have booked my date but I haven't received any mail

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Customer Support

Update by user Mar 31, 2021

My Accounting Lab is up and running again, but I doubt that will last very long. I cannot stand using this website, I learned better going off book for a semester than I ever have when using Pearson.

Original review posted by user Mar 31, 2021
I can't find the phone number anywhere online. It's not on the website, I had to call Canada (bless them) to transfer me over to a US representative. Then I sat on hold forever. Their chat option made me wait over an hour before I just closed it. They are seriously the least helpful people I've ever encountered. I absolutely hate using Pearson. If I could, I would never use them again. Angry

User's recommendation: Don't bother.

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ID
#2483604 Review #2483604 is a subjective opinion of poster.
Product
Pearson Education Mylab Accounting Program
Pros
  • Book availability in online store
  • Knows how to take advantage of customers already
Cons
  • Unannounced server shutdown
  • Customer service
  • Not efficient learning
Preferred solution
Let the company propose a solution

MyLab not working

Pearson Education - MyLab not working
MyLab Statistics for assignments will not load to do my school work. I have tried to do customer support via online and it is joke. I'm not getting anywhere beside behind in my classes due to Pearson being a *** education cite that will not let you log in to do your work. Some one help fix the issue.
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ID
#2481334 Review #2481334 is a subjective opinion of poster.
Preferred solution
Fix the server for MyLab Statistics

Connection

It stopped working after it was working perfectly fine. It also won't later me take any of my test or quizzes and I have one to turn in, in an hour
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ID
#2478949 Review #2478949 is a subjective opinion of poster.
Location
Fairburn, Georgia
Verified Buyer

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

I need a refund o my access code

Pearson Education - I need a refund o my access code
I don't receive my access code for my book, just the first email and say I have to wait for the second email with the instructions

User's recommendation: Have a costumer service number telephone.

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ID
#2469915 Review #2469915 is a subjective opinion of poster.
Preferred solution
Deliver product or service ordered

Need to pay for an account statement that has an error on it

It said the phone number it could not be reached from my dialing area. I am having trouble trying pay a bill and purchasing new tests.
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ID
#2467866 Review #2467866 is a subjective opinion of poster.
Cons
  • Ease of use

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Purchase problems

The phone call can not be reached in my calling area. I am a student at Riverside Community College and I am taking a class in the Norco Community College campus. I would like to purchase Pearson REVEL therefore I can continue to read the chapters and complete my assignments. My email is jreed4@***.rccd.edu and my user and or name is Jessica Jaldin. Can we get this matter resolved as soon as possible? Thank you! Blessings! Jessica Jaldin
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ID
#2462294 Review #2462294 is a subjective opinion of poster.
Preferred solution
Purchase for $69

Horrible customer service

Wouldnt allow me to access Mylab I tried to reach out multiple times and couldnt get anyone to help me get into my account Ive tried numerous ways of fixing it and no one could assist me. Its causing my grades to fail. And the system is overall very poor

User's recommendation: I would never recommend.

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ID
#2456293 Review #2456293 is a subjective opinion of poster.
Product
Pearson Education Program
Pros
  • Book availability in online store
  • Frustration
  • Slow response time
Cons
  • I will never recover
  • No actual person to talk to
  • Customer service doesnt respond to emails
Loss
$100
Preferred solution
Full refund

Did not receive my order.

I paced an Oder for a text book. I was told that my package was damaged in the mail. They sent out a second package and it was the wrong book. I called them for a third replacement and still not have received it. This was over a week ago. The whole process has taken over a month.
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ID
#2453520 Review #2453520 is a subjective opinion of poster.
Pros
  • Books and digital content
Cons
  • Call center will not deviate from script to allow for help
  • No stable customer service number
Preferred solution
Deliver product or service ordered

Useless customer service hotline

I attempted to call to get an issue with logging into MySpanishLab resolved, as I depend on it for my Spanish II homework and exams. Nobody answered, and I just got a message saying my call was unable to be completed. It felt frustrating, and I hope my email to them works better.

User's recommendation: I recommend just emailing them, as their customer service line did not work for me.

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ID
#2448565 Review #2448565 is a subjective opinion of poster.
Location
Washington, District Of Columbia

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Unable to log in

I cannot log in to my account, and when attempting to chat with support, it says there is a critical error on the Pearson server, so I cannot speak with them. Then you call the number list on their website, and it says it is no good.

User's recommendation: Stay away nothing but issues.

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ID
#2448192 Review #2448192 is a subjective opinion of poster.
Cons
  • Account access
Loss
$100
Preferred solution
Fix my problem

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Rescheduling of presidential exam

I have my pte exam on 3rd March 2021 at 9 am in Auckland nz . But because of covid 19 lockdown in Auckland I got an email this morning that exam cant be held, you need to reschedule your exam but when I tried to do it , it shows me that i have to pay again.
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ID
#2437829 Review #2437829 is a subjective opinion of poster.
Preferred solution
Rescheduling the exam

Resolved: Starting out with python textbook

Update by user Feb 25, 2021

sent new link which I was able to register through for the accompanying videos etc..

Original review posted by user Feb 24, 2021
I purchased the 4th edition by Tony Gaddis, the key in the front cover can't even use it as they haven't opened the companion documents site as yet. How *** that they are making money off a book and not even making the videos etc. that are meant to accompany it available, my course starts in 3 days. To top of the pile of steaming *** they have served up to me when you try to reach their customer service team after you fill the form and it confirms you aren't a robot the 'submit' button stays blanked out so you can't actually get in touch with them to find out when they are going to be available, if ever.

User's recommendation: Don't buy their current editions.

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Resolved
ID
#2433965 Review #2433965 is a subjective opinion of poster.
Loss
$70
Preferred solution
Deliver product or service ordered

Subcription not FOund

oI access my Oceanography eBook through my university Canvas. I got up early this morning to study and I'm getting an error message stating, "Subscription Not Found" Your Customer Service SUCKS! When I call the Customer Service line provided on the Internet, Pearson answers and says it's not in service but to use "get support." I did but it's an automated chat (NOT A REAL PERSON) and only has a few things to choose from on the menu. None of which address my problem right here, right now. We pay a lot of money for these books and we need to access them for classes that have exams. I know things happen but you need to fix your Customer Service so we can REACH A GODAMN PERSON to help us fix a problem cause by YOUR COMPANY!

User's recommendation: You're just screwed because you have to use Pearson's books to take the class. The books are great but there's no support!

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ID
#2426920 Review #2426920 is a subjective opinion of poster.
Product
Pearson Education Textbook
Pros
  • Great books
Cons
  • Customer service sucks
Preferred solution
Deliver product or service ordered

Lack of tolerance on answers.

I am a college student using My Math Lab and I have to use this program for homework and tests. I hate how you have to have the exact same answer as Pearson. If you have a single extra space anywhere you get the question wrong, with no additional feedback that says you had a single error in your answer or anything.

User's recommendation: I just hope you do not have to use it.

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ID
#2425042 Review #2425042 is a subjective opinion of poster.
Location
Clemson, South Carolina

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