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I ordered a textbook and realized I was not certain I purchased the right one. Within 5 minutes I sent an email to Pearson asking them to cancel the order or help me in confirming I ordered the right material. It has been almost 2 weeks and I have no received a...
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1.0
#1309364
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Pearson Education - Can not assess my account

I can not log into my account
#1309194
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Don't take a class that uses their software unless you have to. The customer service is awful and when (not if) there is an outage it will be out for HOURS and they will not provide any information regarding the causes or resolutions. Upon trying to file a complaint...
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1.5
I liked
  • I liked math before i used this software
  • When it worked
I didn't like
  • Product support
  • Tech support
  • Online support
#1307848
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Pearson Education - To buy access codes

Recording came on could barely hear
#1307625
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Purchased a Study guide for Chemistry Endorsement exam. Was able to access it once after hours of frustration. Next time I logged in (just a few days later), the link no longer worked. After multiple long phone holds (they seem to go out of their way to prevent you...
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1.0
I didn't like
  • Cannot process a refund
#1306880
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I have tried to contact someone several times. I don't like having to email, when I want to speak to a human. I contacted via email regarding my access code being used for the wrong text book. All I needed was a SIMPLE fix. Then they needed me to supply links etc when...
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#1306492
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I bought MyMathLab in the end of May for a class then dropped the class within a week and received $112 back to my credit card. A month later June 26th, I was notified from my bank that Pearson charged my account $110.5 when I have not bought anything. I called...
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1.0
I didn't like
  • Random charges
#1305268
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Pearson Education - Charges

Charged recently for something I never confirmed
1.0
Details
Billing Practices
Old Tappan, New Jersey
#1300706
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Pearson is the most unprofessional educational publication company I have ever purchased a book from. In early june 2018, I was charged two times for an ebook and the associated access code. After bringing up the issue with the company and my bank, I was assured that...
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#1300123
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This contact form takes information but there isn't a submit button after filling everything out. I can't even email anyone to get support nor call anyone. The 24/7 contact support doesn't exist. I have an issue with the access code because of an error in my name but I...
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#1298560
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