Not resolved
Additional Fees
Advertised vs Delivered
Billing Practices
Customer service
Diversity of Products or Services
Equipment Quality
Price Affordability
Product or Service Quality
Scholarship, Grants and Programs
Value for money

Terrible terrible terrible customer service.

1- I purchased a package with my classes HW program and also the e-text. I hated the e-text format and requested a refund for that portion. Apparently, you cannot only refund a portion of a package, so they issued a full refund and then I had to buy the HW package separately AGAIN. I was hoping for a quick refund rather than have my money tied up in Pearson and was told I would receive my funds back in 3 - 5 business days.

(7 business days later....)

2- I first called the main line which is technical support and customer support to be told that I needed to contact customer support and that was only possible via email. Obviously not. So I had to go out of my way to find the direct line to customer support.

3- Then I am told their refund policy is 10 - 15 business days because they must "investigate" the refund. I'm sorry, but 10 - 15 business days is a RIDICULOUS amount of time. Also, what is there to investigate?? a simple refund for a product ??? They are hoping you forget and never notice they don't refund you.

Absolutely ridiculous and terrible. I will make a specific case for my school to never use their services again. ALEKS is MUCHHHHH BETTER, for a better price, a better product and better customer service.

Product or Service Mentioned: Pearson Education Program.

Reason of review: Poor customer service.

Monetary Loss: $130.

Preferred solution: Full refund.

I didn't like: Phone service, Customer service.

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