Pearson Education - Worst website

1.0
Details
WONT LET ME LOG IN AT ALL!!!!!!!!! worst "website" I have ever encountered. Cant even use it and the whold blockers and cookies seems like a virus.
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ID
#1596908 Review #1596908 is a subjective opinion of poster.
Location
Vineyard Haven, Massachusetts
Product
Pearson Education Website
Pros
  • Idk
Cons
  • Idk
Reason of review
Access/ activation issues

Pearson Education - Extremely Frustrating

Trying to find a telephone number to call. EvNONE of the "contact" buttons gave a telephone number to call. I have a need. I need to speak with someone. I've been contacting our rep about it for TWO WEEKS and still do not have what I need. Why is it so difficult to get good customer service????
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ID
#1557064 Review #1557064 is a subjective opinion of poster.
Product
Pearson Education Website

Pearson Education - Course code doesn’t work

Page says launch failed for one of the following reasons: the course was not found please contact Pearson support when I tried to pay
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ID
#1550455 Review #1550455 is a subjective opinion of poster.
Product
Pearson Education Website
Reason of review
Problems with payment

Pearson Education - Doesn't let me access my child age

Im trying to review my mvc assignment age 0-2 and 3-5 that i did late and it doesn't let me review. it doesnt give the option to review and i have an assignment of my virtual kid due tonight.
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ID
#1548746 Review #1548746 is a subjective opinion of poster.
Product
Pearson Education Website
Reason of review
Order processing issue

Pearson Education - Login failure upon resetting password several times

1.0
Details
Could not leave message “at the tone”
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ID
#1548401 Review #1548401 is a subjective opinion of poster.
Location
Dallas, Pennsylvania
Product
Pearson Education Website

Pearson Education - TOO MANY WEBSITES

Um, they need to slow down their purchasing of all things education long enough to streamline their web presence.
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ID
#1512618 Review #1512618 is a subjective opinion of poster.
Location
Watertown, Wisconsin
Product
Pearson Education Website

Pearson Education - Confusing and Frustrating Website

1.6
Details
My school forced me to buy this online book to learn Spanish where i found out it wasn’t even a book, it was a website and it was very glitchy. Whenever I had to do an assignment I had to redo the assignment twice because the website almost never saved anything I did. I can just imagine how many of my peers turned in blank assignments because they didn’t check if the website saved their work. Eventually there was an app called Realize Reader but that was just where you could see the Ebook not do assignments. All in all I was just dissapointed that such an interactive book turned out to be a flop. It would have been better if it was just a normal ebook that you could get from iTunes and no assignments or grades were available.
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ID
#1373658 Review #1373658 is a subjective opinion of poster.
Location
Milpitas, California
Product
Pearson Education Website
Reason of review
Bad quality
Loss
$40
1.0
Details
These websites are awful. It is always a 50:50 chance that the website will work at all. The customer service tells you the same exact useless thing every time "clear your cookies, ok close your browser" and that is it. Why does this company make millions of dollars...
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ID
#1357798 Review #1357798 is a subjective opinion of poster.
Location
Chandler, Arizona
Product
Pearson Education Website
Cons
  • Program designed for failure
  • System
Reason of review
Bad quality
Loss
$200
Preferred solution
Price reduction

Pearson Education - Horrible

This website is a waste of time and money the website lags all the time and the material is horrible not worth it
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1 comment
Anonymous
#1561252

This Pearson system has so many bugs and not user friendly. Don't waste time and money for this.

You end up learning a worthless system than actual course material. Very bad system... This will drive the students nut with some useless hints and answers.

I had to use it for my mastering Engineering course. It is very confusing and weird answers.

ID
#1356506 Review #1356506 is a subjective opinion of poster.
Product
Pearson Education Website
Reason of review
Bad quality
2.1
Details
Don't have books listed for purchase on your site when you know you don't have them available to ship out. It screws over students royally. At least have the decency to clearly indicate the status of of books as being in stock or out of stock/back ordered. People need...
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ID
#1342925 Review #1342925 is a subjective opinion of poster.
Product
Pearson Education Website
Cons
  • Customer service
  • It support as well as their actual website errors
Reason of review
Poor customer service

Pearson Education - Confused website?

Hi, Every time I try to log in to the Pearson website, I just find it too complicated compared to the general websites. The site requires the selection of the product to sign in. Once the product is found, and the sign in is attempted, there is no indication it is successful. Pearson needs to make the website client friendly, simple and easy to navigate through. I am not sure whether Pearson provides a space for reviews of their products other than this one. When a book makes reference to examples that do not exist or mention digital resources that are non-existing in the website. I need to speak to someone to see how can use the site and whether there are useful resources for the book. Thank you.
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ID
#1333827 Review #1333827 is a subjective opinion of poster.
Product
Pearson Education Website
Reason of review
Difficulty with resources and website
I have an assignment that was due at midnight. Logged on well over an hour to work on it (doesn't take longer than 40 minutes for each assignment), but apparently the site's access to registered classes was down until the following day. No email about the temporary...
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ID
#1310324 Review #1310324 is a subjective opinion of poster.
Location
Dahlonega, Georgia
Product
Pearson Education Website
Reason of review
Bad quality
Loss
$106

Pearson Education - Frustration at Lack of Communication

1.0
Details
I ordered a textbook and realized I was not certain I purchased the right one. Within 5 minutes I sent an email to Pearson asking them to cancel the order or help me in confirming I ordered the right material. It has been almost 2 weeks and I have no received a response back from them and my order (that I tried to cancel) arrived. It is frustrating that as a consumer, there is no phone number or any other way of contacting Pearson for help other than through email. I even tried calling their technical support number to see if I could get transferred to the correct department but after 18 minutes of being on hold I had to hang up. Their website claims: "We focus on training, service quality, and accurate resolution of support requests upon first contact—and it shows in our customer experience." "All requests are routed to our experienced help desk staff, providing a seamless transition from your institution to technical support." "Have questions about our products and services? We’ll get you the answers you need." "Your questions and comments are very important to us" but then when submitting an inquiry through email, the form also says "Due to the volume of mail received, we cannot guarantee a personal response.". This seems very contradictory. As a student, it is frustrating that we pay hundreds of dollars a year on textbooks and material but can't get an order cancelled or contact the publishing company?
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ID
#1309364 Review #1309364 is a subjective opinion of poster.
Product
Pearson Education Website
Reason of review
Poor customer service
Preferred solution
I want change! If you say you value customer service and answering inquires, then back that statement up by providing multiple contact options and hiring more staff dedicated to that! Do I have a refund option, w/o paying for the shipping?

Pearson Education - Refund

I need a refund I am having difficulty on your website contacting anyone about this please someone email me with the appropriate number I need to call to get my refund it’s over $200
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ID
#1288088 Review #1288088 is a subjective opinion of poster.
Product
Pearson Education Website
Reason of review
Poor customer service
1.0
Details
You're basically better off not logging into the system, because even when I log in, the damn website keeps telling me to log in again. My account? Please login. Homework? Please login. My name is clearly visible in the top right corner, what do you mean you can't...
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ID
#1270632 Review #1270632 is a subjective opinion of poster.
Product
Pearson Education Website
Reason of review
Bad quality