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Pearson Education - Awful.

1.0
Details
Pearson Education - Awful.
every time i try to do an assignment and i fill out the problem, i get the correct answer, yet it continues to tell me that i'm wrong. how am i supposed to complete the assignment with satisfactory grades if everything i do is counted as wrong? it's ridiculous.
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#1067876 Review #1067876 is a subjective opinion of poster.
Product
Pearson Education Website
Reason of review
Bad quality

Pearson Education - Snake oil

2.0
Details
Get the money and don't deliver the product. Doesn't that violate some kind of law? The website has been down for the better part of 2 days. When you call them you get a foreigner who says sorry. Not helpful at all. If they sell a web based product then it needs to be reliable, these folks are NOT reliable. Actually since they are supposed to be providing course material for a college class that can't be accessed I'd venture to say it is beginning to smell like fraud. There is simply no excuse to be unavailable for 2 days. Are they willing to refund me for the time of no service? Probably not. If this outage does not get addressed maybe a few more calls need to be made. These folks may not be aware but college courses aren't cheap. If the online content isn't dependable then it is incumbent upon Pearson to provide some other method to deliver the material. At present, I'd have a very difficult time recommending any of their services to anyone. Wanna hear a good joke?? One of their services is My ITlab. Maybe they need to reference that one. I feel like I have been swindled.
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Review
#1065976 Review #1065976 is a subjective opinion of poster.
Product
Pearson Education Website
Reason of review
Damaged or defective

Pearson Education - Can never count on the site!

1.9
Details
I have a test tomorrow and the site went under maintenance for longer than posted. This is outrageous!!!! Not only am I now behind on 3 assignments that i couldn't complete, but I also could not study for my test with the homework problems. If the site can't be maintained properly, then it should not be a site at all. Professors should definitely move away from sites like that. It has brought me nothing, but trouble!
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#1065965 Review #1065965 is a subjective opinion of poster.
Product
Pearson Education Website
Reason of review
Damaged or defective

Pearson Education - Absolutely disappointed

I'm so sick of these website maintenances! Somehow, every single time I need to complete assignments (even when I want to complete them ahead of time) there is a site maintenance. They always say the website will be back up by a certain only for me to log on and see that they extended it. This is extremely aggravating and I seriously hate using Pearson. It was never this bad. I can't believe I have to pay $100+ just to gamble getting my assignments done on time! When I contact support, they're never any help. Like at ALL. I ask them a question about my account and why it won't let me do anything on it only for them to tell me that everything is fine on their end. And I thought WileyPlus was bad.
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Review
#1065961 Review #1065961 is a subjective opinion of poster.
Product
Pearson Education Website
Reason of review
Damaged or defective

Pearson Education - Thanks a lot Pearson

I have never dealt with so much site maintenance. I would just like to give a shout out to Pearson for deciding to do maintenance when i have a test due today!! Are you going to pay for my tuition next time?? This is absolutely ridiculous!
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Review
#1065916 Review #1065916 is a subjective opinion of poster.
Product
Pearson Education Website
Reason of review
Bad quality

Pearson Education - Support madness

1.2
Details
They scheduled a maintenance update on a weekend during summer courses. Not just during summer courses but during midterms!! We have our midterm assignments and test due and can't access the course. It's putting assignments behind, or studying behind, and no answers from them. They just keep saying that there has been a delay and the sight will be down longer. Can't even give a time frame of when it will be back up. Poor management and terrible timing. The sight has been down for 23 hours so far with no word on when it will come back online. Also my professor hasn't even been emailed by the company letting him know whats going on. I emailed my professor and informed him.
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Review
#1065876 Review #1065876 is a subjective opinion of poster.
Product
Pearson Education Website
Pros
  • When it worked
Cons
  • Poor support
Reason of review
Bad quality
Loss
$20
Preferred solution
Let the company propose a solution
Tags
  • Revel Pearson
3.6
Details
Pearson Education - Exceeding scheduled maintenance time
Their maintenance issue was listed as having been scheduled for completion on continually further times, and now their site says it is down until further notice..Not a good time for this considering the first exam is very soon. Ive had issues with them before with...
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Review
#1065873 Review #1065873 is a subjective opinion of poster.
Product
Pearson Education Website
Pros
  • Easy and fast
Cons
  • Reliability issues
Reason of review
Poor customer service
Loss
$100
Preferred solution
Let the company propose a solution
1.0
Details
This without a doubt has to be the most screwed up thing that has happened to me in awhile.This site has been down since 8pm eastern time yesterday. It is so frustrating to know that I may fail or receive A lower grade due to Pearson not allowing me to access their...
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Review
#1065824 Review #1065824 is a subjective opinion of poster.
Product
Pearson Education Website
Reason of review
Bad quality
Loss
$180
Preferred solution
Full refund
I work all week and spend my weekend completing notes and homework for my class.This being said, pearson scheduled maintenance repairs from 8 p.m Saturday to 12 p.m Sunday eastern time. I've been waiting all morning to finish my assignments , however, pearson extended...
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Review
#1065823 Review #1065823 is a subjective opinion of poster.
Product
Pearson Education Website
Reason of review
Damaged or defective

Pearson Education in Iowa City, Iowa - Site down weekend before final

I am a non-traditional student. I work full time and help maintain a household. I set aside most of my weekend to study for my upcoming final. I have a very high 80's and expect(ed) to boost that to an A. So far this weekend, I have spent zero time studying because the website is down and that is where the resources are. this is the second time during this 5-week summer course that it has been offline all weekend. If I was a 'normal' student this may not be a problem. For me it is disastrous. I have lost nearly half of my study time for my final exam. This speaks to the philosophy of the university to churn though students. Sure it allows then to service more student because the teachers don't have to grade homework. So as usual for book sellers, they got their money and that is all they care about.
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Review
#1065801 Review #1065801 is a subjective opinion of poster.
Product
Pearson Education Website
Reason of review
Problem with delivery
Preferred solution
Let the company propose a solution