Pearson Education - Tech Support is awful

Already once the mymathlab system was down for over 2 days because of "unexpected issues" during their maintenance. Then, the site wouldn't let me make any matrices different than 2x2. I called Pearson and told them about the problem, the tech who helped was awful. He tried to tell me that the answer was "B. You cannot use a matrix operation on this problem" even though I already worked it out and knew that wasn't the answer. But I humored him and tried it anyway and the answer was wrong, so I lost points for that! And then, he told me that there was nothing he could do, it was how the teacher set up the problem. Which was wrong because I ended up being able to manipulate a 2x2 matrix into and larger or smaller one and it worked. It was obviously a technical issues on the site's part and they wouldn't own up to it, I lost points for the wrong answer, and he didn't give me any helpful information, I had to figure it out myself. I'm really disappointed with their site and their customer service, however; most of my college courses use a form of mylabs or mastering by Pearson so I can't not use their products either.
View full review
ID
#1077751 Review #1077751 is a subjective opinion of poster.
Product
Pearson Education Website
Reason of review
Bad quality

Pearson Education - Disappointing!

1.0
Details
I took a summer course this year and HAD to purchase Mastering as part of my course... The first 2 weeks were fine even though I had trouble finding which browser worked for the site, however I came to rely heavily on the Mastering website to study and for my E-book that I purchased for $115. The next 3 weeks which happened to be the last 3 weeks of the course were a nightmare! I had trouble signing in almost daily, I couldn't use certain browsers, the art labeling quizzes disappeared completely I STILL don't have them, and EVERY Saturday night they shut down the site to do "Maintenance". Two of the Saturdays it was shut down from 10 pm til 10 am Sunday and the last Saturday said it would be shut down from 8 pm til noon on Sunday which they wound up shutting it down until MONDAY morning!! (Just in time for us to take a quiz in class) I have been so frustrated with this site! Really if you charge people this amount of money to use your site and E-book then you should at least have the E-book available on another site while fixing the mastering! NEVER AGAIN will I buy a thing from them!
View full review
ID
#1068904 Review #1068904 is a subjective opinion of poster.
Product
Pearson Education Website
Pros
  • When it worked it was a good site to use
Cons
  • How unreliable it was
Reason of review
Bad quality

Pearson Education - Awful.

1.0
Details
Pearson Education - Awful.
every time i try to do an assignment and i fill out the problem, i get the correct answer, yet it continues to tell me that i'm wrong. how am i supposed to complete the assignment with satisfactory grades if everything i do is counted as wrong? it's ridiculous.
View full review
ID
#1067876 Review #1067876 is a subjective opinion of poster.
Product
Pearson Education Website
Reason of review
Bad quality

Pearson Education - Snake oil

2.0
Details
Get the money and don't deliver the product. Doesn't that violate some kind of law? The website has been down for the better part of 2 days. When you call them you get a foreigner who says sorry. Not helpful at all. If they sell a web based product then it needs to be reliable, these folks are NOT reliable. Actually since they are supposed to be providing course material for a college class that can't be accessed I'd venture to say it is beginning to smell like fraud. There is simply no excuse to be unavailable for 2 days. Are they willing to refund me for the time of no service? Probably not. If this outage does not get addressed maybe a few more calls need to be made. These folks may not be aware but college courses aren't cheap. If the online content isn't dependable then it is incumbent upon Pearson to provide some other method to deliver the material. At present, I'd have a very difficult time recommending any of their services to anyone. Wanna hear a good joke?? One of their services is My ITlab. Maybe they need to reference that one. I feel like I have been swindled.
View full review
ID
#1065976 Review #1065976 is a subjective opinion of poster.
Product
Pearson Education Website
Reason of review
Damaged or defective

Pearson Education - Can never count on the site!

2.0
Details
I have a test tomorrow and the site went under maintenance for longer than posted. This is outrageous!!!! Not only am I now behind on 3 assignments that i couldn't complete, but I also could not study for my test with the homework problems. If the site can't be maintained properly, then it should not be a site at all. Professors should definitely move away from sites like that. It has brought me nothing, but trouble!
View full review
ID
#1065965 Review #1065965 is a subjective opinion of poster.
Product
Pearson Education Website
Reason of review
Damaged or defective

Pearson Education - Absolutely disappointed

I'm so sick of these website maintenances! Somehow, every single time I need to complete assignments (even when I want to complete them ahead of time) there is a site maintenance. They always say the website will be back up by a certain only for me to log on and see that they extended it. This is extremely aggravating and I seriously hate using Pearson. It was never this bad. I can't believe I have to pay $100+ just to gamble getting my assignments done on time! When I contact support, they're never any help. Like at ALL. I ask them a question about my account and why it won't let me do anything on it only for them to tell me that everything is fine on their end. And I thought WileyPlus was bad.
View full review
ID
#1065961 Review #1065961 is a subjective opinion of poster.
Product
Pearson Education Website
Reason of review
Damaged or defective

Pearson Education - Thanks a lot Pearson

I have never dealt with so much site maintenance. I would just like to give a shout out to Pearson for deciding to do maintenance when i have a test due today!! Are you going to pay for my tuition next time?? This is absolutely ridiculous!
View full review
ID
#1065916 Review #1065916 is a subjective opinion of poster.
Product
Pearson Education Website
Reason of review
Bad quality

Pearson Education - Support madness

1.2
Details
They scheduled a maintenance update on a weekend during summer courses. Not just during summer courses but during midterms!! We have our midterm assignments and test due and can't access the course. It's putting assignments behind, or studying behind, and no answers from them. They just keep saying that there has been a delay and the sight will be down longer. Can't even give a time frame of when it will be back up. Poor management and terrible timing. The sight has been down for 23 hours so far with no word on when it will come back online. Also my professor hasn't even been emailed by the company letting him know whats going on. I emailed my professor and informed him.
View full review
ID
#1065876 Review #1065876 is a subjective opinion of poster.
Product
Pearson Education Website
Pros
  • When it worked
Cons
  • Poor support
Reason of review
Bad quality
Loss
$20
Preferred solution
Let the company propose a solution
3.7
Details
Pearson Education - Exceeding scheduled maintenance time
Their maintenance issue was listed as having been scheduled for completion on continually further times, and now their site says it is down until further notice..Not a good time for this considering the first exam is very soon. Ive had issues with them before with...
View full review
ID
#1065873 Review #1065873 is a subjective opinion of poster.
Product
Pearson Education Website
Pros
  • Easy and fast
Cons
  • Reliability issues
Reason of review
Poor customer service
Loss
$100
Preferred solution
Let the company propose a solution
1.0
Details
This without a doubt has to be the most screwed up thing that has happened to me in awhile.This site has been down since 8pm eastern time yesterday. It is so frustrating to know that I may fail or receive A lower grade due to Pearson not allowing me to access their...
View full review
ID
#1065824 Review #1065824 is a subjective opinion of poster.
Product
Pearson Education Website
Reason of review
Bad quality
Loss
$180
Preferred solution
Full refund

Pearson Education - Maintenance resulting in awful grades

I work all week and spend my weekend completing notes and homework for my class. This being said, pearson scheduled maintenance repairs from 8 p.m Saturday to 12 p.m Sunday eastern time. I've been waiting all morning to finish my assignments , however, pearson extended the repair to last 2 more hours. It's 2 p.m and guess what, the website is still not working. Everything needs to be done by midnight which probably won't happen. My grades shouldn't have to suffer just because this *** company can't get it together!!! This is the third maintenance repair since I've started my class, which I began only three weeks ago. This is absurd, I should be able to access my account at any time considering I paid $150 for it.
View full review
ID
#1065823 Review #1065823 is a subjective opinion of poster.
Product
Pearson Education Website
Reason of review
Damaged or defective

Pearson Education - Site down weekend before final

I am a non-traditional student. I work full time and help maintain a household. I set aside most of my weekend to study for my upcoming final. I have a very high 80's and expect(ed) to boost that to an A. So far this weekend, I have spent zero time studying because the website is down and that is where the resources are. this is the second time during this 5-week summer course that it has been offline all weekend. If I was a 'normal' student this may not be a problem. For me it is disastrous. I have lost nearly half of my study time for my final exam. This speaks to the philosophy of the university to churn though students. Sure it allows then to service more student because the teachers don't have to grade homework. So as usual for book sellers, they got their money and that is all they care about.
View full review
ID
#1065801 Review #1065801 is a subjective opinion of poster.
Location
Iowa City, Iowa
Product
Pearson Education Website
Reason of review
Problem with delivery
Preferred solution
Let the company propose a solution

Pearson Education - Absolutely ridiculous

1.0
Details
Pearson decide to schedule a system maintenance from 8:00 pm one day until 12pm the next day and then extended the maintenance by 2 hours. This is an absolutely ridiculous amount of time. My class has an exam every Monday and I have been unable to study because I only have the etext which is only accessible through the mastering site. These times are extremely inconvenient and frustrating. Considering I paid about $150 for this site I should be able to use it whenever the *** I want. If you're going to do maintenance on the site (which probably won't improve it at all considering the last update only made it worse) do it in the middle of the night no when is using the site. If you're a professor please don't use Pearson to assign homework as that's the only way students can avoid it considering students don't have any choice in how they have to do their homework and studying.
View full review
1 comment
Anonymous
#1343659

I am also struggling with this. I have a very hectic work schedule and had planned around the scheduled maintenance.

Now I have to leave for work, again, and with the maintenance extended one again (with no time listed) it looks like I'm *** My homework is due right at midnight, and I won't be home until past then and can only hope that maybe my professor will give us some leeway. I pay a lot of money to use pearson products, WAY MORE MONEY THAN ANYONE SHOULD. I SHOULDN'T HAVE TO SPEND $150 JUST TO DO MY HOMEWORK. It's not like I can just let it go.

This class I am taking will LITERALLY decide if I can get transfer into a different University or not! I would never recommend Pearson to anyone, and literally any college student I have talked to things Pearson is absolute trash and a big waste of money, not to mention time.

ID
#1065793 Review #1065793 is a subjective opinion of poster.
Product
Pearson Education Website
Reason of review
Bad quality
Preferred solution
Let the company propose a solution
1.1
Details
website that prides itself on reliability should be ashamed.Not only are the employees as bad as the website it seems as if, there is always something wrong. Get your act together this will cost you future business. i will be spreading the word to the military to not...
View full review
ID
#1065788 Review #1065788 is a subjective opinion of poster.
Product
Pearson Education Website
Pros
  • When it worked
Cons
  • Website functionality
Reason of review
website/course function
Preferred solution
Price reduction

Pearson Education - Dissatisfied Customer

Pearson e-text is supposed to make your learning and studying experience more convenient however, that has not been my experience. The e-text takes so long to load and on several occasions, I was not able to access it due to scheduled maintenance. I get it, online sites have to be serviced. However, when the service gets extended for an additional 14 hours, it becomes and inconvenience. This is not a free service. The fees for the texts vary but essentially you are paying around $100 to rent online access to material that you can only access sometimes. It's definitely not worth the money and all customer service says is "I'm sorry." Well, sorry isn't going to get my assignment submitted on time.
View full review
ID
#1065757 Review #1065757 is a subjective opinion of poster.
Product
Pearson Education Website
Reason of review
Damaged or defective