Product: Pearson Education Website Clear all filters (83 of 83 reviews match)
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1.0
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it constantly logs me out after 10 minutes of inactivity.It is annoying and wish to turn it off. Also at times they have access codes which they sold which don't work. and they also billed me for those non functional access codes. and then I had to go to customer...
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#1197615 Review #1197615 is a subjective opinion of poster.
Product
Pearson Education Website
Reason of review
Bad quality
1.2
Details
Pearson Education - Not designed with students in mind
I have never had a worse experience with a course textbook than I have with my online textbook for my Hydraulics course this semester. I purchased the online textbook + mastering engineering pack from my school's bookstore for around $130. From the beginning I have had...
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#1196094 Review #1196094 is a subjective opinion of poster.
Product
Pearson Education Website
Pros
  • Idea behind it
Cons
  • That the system logs itself off
  • That the functions they boast dont actually work
  • Not fulfilling their promises
Reason of review
Bad quality
Loss
$135
Preferred solution
Deliver product or service ordered
Tags
  • Problems
  • Masteringengineering
  • Online Textbook
  • Hydraulics
1.0
Details
I absolutely HATE this site!!!I've frequently come across the main issue that Pearson keeps randomly freezing during assessments, and the only way to fix it is by spending 10-15 mins closing and reopening the tab which is a HUGE waste of time, considering the allotted...
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#1176449 Review #1176449 is a subjective opinion of poster.
Product
Pearson Education Website
Reason of review
Bad quality
Loss
$60
Preferred solution
Full refund

Pearson Education - Piece of ***

Not only is their tech support unknowledgeable but the program stalls out. It does not recognize actions even when you follow the video step by step.
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#1172323 Review #1172323 is a subjective opinion of poster.
Product
Pearson Education Website
Reason of review
Bad quality
I tried to order college text books two nights ago and the website said there was a problem with the system and the order did not go through using my credit card.Therefore, I tried to place the same order using my PayPal. Same error message. I ended up purchasing the...
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#1170985 Review #1170985 is a subjective opinion of poster.
Product
Pearson Education Website
Reason of review
Problems with payment

Pearson Education - HORRIBLE LACK OF SUPPORT

1.4
Details
I now have several bad experiences with Pearson, but am stuck with them because the college requires them for some courses. In one course, I would do the work online, but Pearson didn't record the score when it sent it to the instructor. Two people in tech support said they could see my answers, but that the "summary" showed zero or even "no participation". I forwarded their emails to the instructor. When the instructor called them about this, they denied there was a problem. Next course: I got temp access and began the course. When trying to register, however, it kept saying they had an error and I should try back in an hour. This went on for nearly a week. Tech support did nothing except tell me to "wait longer". OH, then they told me to buy the ebook which would have the code. It didn't. They said I needed to contact the Pearson Store. I did that 4 times and they never responded. I finally bought ANOTHER book from the college bookstore with a code. I've tried contacting "Person Reps" for my school out of desperation, asking for someone who can help. They don't answer the phone or reply to email. PEARSON REALLY STINKS. They hide their phone numbers except for the useless tech support.
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#1148414 Review #1148414 is a subjective opinion of poster.
Product
Pearson Education Website
Reason of review
Poor customer service
Loss
$178
Preferred solution
Deliver product or service ordered

Pearson Education - Trash site

1.0
Details
Pearsons sites are complete garbage and never work as theyre supposed to. Whats the point of paying for this service if its not gonna do its job smh. Assignments are constantly down and never able to connect to the server and tech support dont do anything to help In conclusion Pearson can succ it. 0/10000000 would not recommend
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#1142248 Review #1142248 is a subjective opinion of poster.
Product
Pearson Education Website
Reason of review
Bad quality
1.0
Details
The lab and mastering portion of their terrible lineup is the clunkiest website I have ever used.Each click requires you to wait 2 seconds before something happens on the screen, and if you have one accidental comma, or any deviation from what they think the answer is,...
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#1105278 Review #1105278 is a subjective opinion of poster.
Product
Pearson Education Website
Reason of review
Bad quality
Preferred solution
Let the company propose a solution

Pearson Education - Tech Support is awful

Already once the mymathlab system was down for over 2 days because of "unexpected issues" during their maintenance. Then, the site wouldn't let me make any matrices different than 2x2. I called Pearson and told them about the problem, the tech who helped was awful. He tried to tell me that the answer was "B. You cannot use a matrix operation on this problem" even though I already worked it out and knew that wasn't the answer. But I humored him and tried it anyway and the answer was wrong, so I lost points for that! And then, he told me that there was nothing he could do, it was how the teacher set up the problem. Which was wrong because I ended up being able to manipulate a 2x2 matrix into and larger or smaller one and it worked. It was obviously a technical issues on the site's part and they wouldn't own up to it, I lost points for the wrong answer, and he didn't give me any helpful information, I had to figure it out myself. I'm really disappointed with their site and their customer service, however; most of my college courses use a form of mylabs or mastering by Pearson so I can't not use their products either.
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#1077751 Review #1077751 is a subjective opinion of poster.
Product
Pearson Education Website
Reason of review
Bad quality

Pearson Education - Disappointing!

1.0
Details
I took a summer course this year and HAD to purchase Mastering as part of my course... The first 2 weeks were fine even though I had trouble finding which browser worked for the site, however I came to rely heavily on the Mastering website to study and for my E-book that I purchased for $115. The next 3 weeks which happened to be the last 3 weeks of the course were a nightmare! I had trouble signing in almost daily, I couldn't use certain browsers, the art labeling quizzes disappeared completely I STILL don't have them, and EVERY Saturday night they shut down the site to do "Maintenance". Two of the Saturdays it was shut down from 10 pm til 10 am Sunday and the last Saturday said it would be shut down from 8 pm til noon on Sunday which they wound up shutting it down until MONDAY morning!! (Just in time for us to take a quiz in class) I have been so frustrated with this site! Really if you charge people this amount of money to use your site and E-book then you should at least have the E-book available on another site while fixing the mastering! NEVER AGAIN will I buy a thing from them!
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#1068904 Review #1068904 is a subjective opinion of poster.
Product
Pearson Education Website
Pros
  • When it worked it was a good site to use
Cons
  • How unreliable it was
Reason of review
Bad quality