Product: Pearson Education Textbook Clear all filters (32 of 32 reviews match)
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1.0
Details
I tried to order a pdf book from Pearson only to realize the product was not what I was looking for, "no problem, I will just call the company and ask for a refund"......SIKE. I went through the process of cancelling my order and they assured me that I would be...
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Author
Product
Pearson Education Textbook
Reason of review
Return, Exchange or Cancellation Policy
Loss
$18
Preferred solution
Full refund
Review #1564951 is a subjective opinion of poster.
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Pearson Education - Fraud

1.0
Details
I don’t even know who Pearson is or what it’s about but yet I’m being charged for some type of lab book that I never requested or received. Fraud!!!
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Product
Pearson Education Textbook
Reason of review
Problems with payment
Review #1551186 is a subjective opinion of poster.
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Pearson Education - Horrible product - why do they call it 'learning'?

When I buy a book, I turn the cover and there are words. The chapters are in order, starting with 1. For some reason, Pearson thinks that is wrong. You should click on a link and only one or two pages should come up. When you are finished with those, instead of just going to the next page, you need to close the window, and click again on another link to continue reading. Whoever designed this is devoid of intelligence. Whoever approved it is even dumber than that.
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Product
Pearson Education Textbook
Reason of review
Bad quality
Review #1544619 is a subjective opinion of poster.
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Pearson Education - Return

I ordered a book and I need to return it. The product number is WEB70000013450399.
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Author
Product
Pearson Education Textbook
Reason of review
Return, Exchange or Cancellation Policy
Loss
$115
Preferred solution
Full refund
Review #1540173 is a subjective opinion of poster.
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Pearson Education - New book was purchased but with no code

3.0
Details
I purchased a new book called Intermediate Algebra, but I did not get the access code. I do not have the receipt, and I do see a page for my math lab inside the book but without a code or more information on how to sign up for it online.
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Pearson Education Textbook
Review #1457458 is a subjective opinion of poster.
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Pearson Education - Buying textbooks twice

1.0
Details
Pearson is a scam. I took a Java course a year ago and bought a $100 online textbook because my professor requires us to take the included quizzes. Our department is so small there are only 3 or 4 Computer Science professors. I'm now taking a higher level course that uses the same textbook. Only now I have to spend $100 to buy the exact same textbook again. It is completely asinine to only give students one measly year access to a textbook with poorly designed interface they paid good money for. They are a HUGE contributor to the problem with students overpaying for education, and this is because they truly couldn't care less about education. It disgusts me that I am required to give money to such a sleazy corporation.
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Author
Product
Pearson Education Textbook
Cons
  • All
Reason of review
Poor Business Policy
Loss
$100
Preferred solution
Let the company propose a solution
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Review #1455068 is a subjective opinion of poster.
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Pearson Education - Textbook question

I called and the first support person was very nice but the person she tranfered me to was not very helpful. I been using Pearson since Spring of 2000 and i have never incountered this type of behavior. I hope this doesnt happened again or I will take my book orders to another publishing company.
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Pearson Education Textbook
Review #1449930 is a subjective opinion of poster.
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Pearson Education - Extext

Michael Kelly, Dir, Disabilities Services at Siena College, Loudonville NY, 5187834239 I placed a request for an extext ISBN978-0-13-449251-3, Principles of Marketing Book,with Access Text and provided a receipt from the student from the Siena bookstore . I was directed to Vital Source for the book, but unable to download their app to secure the book so I can provide to the student. Not sure why you simply cant send me the extext version since this book was actually purchased without going thru another third party for accessibility. Thank you
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Author
Product
Pearson Education Textbook
Reason of review
E Text
Loss
$240
Preferred solution
Provide a copy of the extent so I can download on my computer for the student in question
Review #1444714 is a subjective opinion of poster.
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Pearson Education - No customer service

1.0
Details
I am trying to adopt a text book for a beginning Spanish Course at a university. I need 2 simple questions answered about using the online version of the book from which to teach. I sent 5 emails to different people over 3 days. I asked them to call me as there is no phone number for them. Their response to my 2 questions was to send a desk copy of the text. I already have a copy, that is why I have the questions. They are not listening and they do not help me, the lowly consumers. I am going to order a book from Vista Higher Learning. It is a pity because I really liked the book Hoy Dia.
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Author
Product
Pearson Education Textbook
Cons
  • Did not resolve the issue
  • Customer service
Reason of review
Poor customer service
Preferred solution
improve customer service by talking to your customers
Review #1428875 is a subjective opinion of poster.
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My son accidentally order two school books and we immediately returned one of them. I have been requesting a refund since May 2018 and it is now October. NOBODY knows what they are doing there. They have issued two different credit memos, one for more than the amount...
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Author
Product
Pearson Education Textbook
Cons
  • Everythng
Reason of review
Return, Exchange or Cancellation Policy
Loss
$195
Preferred solution
Full refund
Tags
Review #1386845 is a subjective opinion of poster.