Product: Pearson Education Technical Support Clear all filters (10 of 10 reviews match)
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In short, it is almost impossible to get usable customer service for integrated Canvas/MyLab courses.The MyLab products are great but the support is so bad we will have to look for replacements. It is not possible for instructors or students to reach a technical...
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1.0
Product
Pearson Education Technical Support
I didn't like
  • Technical support
#1131394
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Pearson Education - PearsonITCert - unable to connect to Practice Test Service
Purchased the book thru Amazon 9780789754554.Installed the practice test software (local Windows). Successful install Attempted login - see attached. Used the contact us to register issue on 11/1/2017 no response Today, I called support 1 800 677 6337 guessing I was...
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1.0
Product
Pearson Education Technical Support
#1129193
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I am currently taking a physics class that requires us to use Mastering Physics through Pearson Education. It has been by far the worst experience I've ever had with customer service. I tried to buy the course yesterday and kept having errors where I could login and do...
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1.0
Product
Pearson Education Technical Support
I didn't like
  • Inability to use their brains
  • Customer service
  • Entire system
#995653
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Instead of speaking with them, I emailed the Pearson engineering department directly, asking if they intend to support Sierra OS. They told me that they will email me when they are finally supporting it. How did a company as prominent as Pearson Education miss the...
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Anonymous
Anonymous

Hopefully they'll update the requirements. Semester nearing it's ending, should of happened a long time ago.

Anonymous
Anonymous

I have this same problem! I have to go to a library just to complete my Stats and Astronomy homework which is extremely inconvenient! Pearson please update!!!

1.6
Product
Pearson Education Technical Support
#924417
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Absolutely horrible company. Their customer service reps barely speak english and the support tech team has no idea how to deal with the problems that arise. Each time I have called in regard to an issue with Pearson Lab they spend days trying to understand the issue...
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Anonymous
Anonymous

I am also having the same issues. I contacted the company I am taking the classes through, they utilize Pearson now just within the last 30 days, and I am 8 days unable to log...

1.0
Product
Pearson Education Technical Support
I didn't like
  • Online support
  • Customer service and
#913977
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Horrible company.Outsource all of their "customer service", the system is inadequate and outdated and the support tech has absolutely no idea how to deal with it. Each time I have called in regard to an issue with Pearson Lab they spend hours trying to understand the...
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Product
Pearson Education Technical Support
#913285
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I know that with Pearson's MyStatLab, I should be able to download the images from the textbook to incorporate into my powerpoint slides.I didn't remember how to get to the online location of these textbook images, so I thought I'd cut to the chase and call customer...
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1.0
Product
Pearson Education Technical Support
#857998
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I called technical support because my access code was incomplete. The last section of the code was completely cut off. I was on hold for 30+ minutes. When I was finally able to speak with the technical support assistant, she hung up the phone before even saying,...
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1.0
Product
Pearson Education Technical Support
I didn't like
  • Customer service
  • Technical support
#690815
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The customer support is not closely connected to the company or materials. Therefore, they could not given me alternate access to text needs to complete my assignments for my course work, which could affect my grade and therefore, financial aid. They should give me...
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Product
Pearson Education Technical Support
#470645
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I needed online technical support to rectify the online access. Unfortunately, the chat room person called Aron thank you have a great day while I still asking a question. Aron tried to defined there is not answer position. Finally, logged off without answering my...
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Product
Pearson Education Technical Support
#375716
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