Product: Pearson Education Technical Support Clear all filters (19 of 19 reviews match)
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Pearson Education - Logging in

2.2
Details
Having trouble logging in to my account.
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Author
Service
Pearson Education Technical Support
Review #1560824 is a subjective opinion of poster.
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Pearson Education - Can not log on/don’t see my eText that I bought

1.0
Details
Can’t not log on/ paid for my eText book and don’t see it/ can’t log on, didn’t get an access code
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Author
Service
Pearson Education Technical Support
Review #1526631 is a subjective opinion of poster.
0 comments

Pearson Education - Not quick to resolve issues

I paid for access to my course for school. It didn't process. I contacted Pearson support to be told that this is an issue affecting multiple students. I asked for temporary access and they denied the request. I have called them every day for 5 days and get no where. No one will help me while I'm falling behind in my course. They have told me the issue is now with the Higher Level of support but will not let me talk to anyone in that department. I am now in danger of failing my class if I cannot get access, and Pearson won't help at all.
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Author
Service
Pearson Education Technical Support
Reason of review
Order processing issue
Loss
$9999
Preferred solution
Grant me temporary access until Pearson resolves the issue.
Review #1505890 is a subjective opinion of poster.
0 comments
1.0
Details
I purchased PHSTAT software on 10/14/2018, spent hours on the phone evening of 10/14/2018, and called again on 10/15/2018, and told higher-level support would be contacting me right away via email or home phone number. the receipt stated I would be able to login right...
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Author
Service
Pearson Education Technical Support
Cons
  • Software access delays
Reason of review
Inability to login and download software
Loss
$11
Preferred solution
Let the company propose a solution
Review #1382622 is a subjective opinion of poster.
1 comment
This contact form takes information but there isn't a submit button after filling everything out. I can't even email anyone to get support nor call anyone. The 24/7 contact support doesn't exist. I have an issue with the access code because of an error in my name but I...
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Lord Shidoshi
#1550892

800-677-6337 or here: https://support.pearson.com/getsupport/s

Author
Service
Pearson Education Technical Support
Reason of review
contact form and no support
Loss
$77
Preferred solution
Let the company propose a solution
Review #1298560 is a subjective opinion of poster.
0 comments
1.5
Details
I purchased an online access code from Pearson a little over a month ago for my summer class. I contacted them last week to complain that 75-80% of the videos were not working. I was asking for some sort of reimbursement or compensation for this issue. Seeing as 4...
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Author
Service
Pearson Education Technical Support
Reason of review
Poor customer service
Loss
$40
Preferred solution
Price reduction
Review #1293975 is a subjective opinion of poster.
0 comments
A Pearson rep came into my psychology class to promote their book and show us how to access the required online access.He made clear that if we had any trouble accessing it to call the technical service and to GET A CASE #. When I called, The woman on the phone was...
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Author
Service
Pearson Education Technical Support
Reason of review
Poor customer service
Review #1181258 is a subjective opinion of poster.
0 comments
2.9
Details
Oh so many things.Submitted a support ticket and never ever get a response. It sits there for months before you get an email saying: We recently assisted you with the following inquiry to Pearson Customer Support: If this issue is not resolved to your satisfaction, you...
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Author
Service
Pearson Education Technical Support
Pros
  • Material
Cons
  • Customer support ignoring support tickets
Reason of review
Poor customer service
Preferred solution
give me the advertised price before I have to report your site to the FTC
Review #1170883 is a subjective opinion of poster.
0 comments

Pearson Education - Pearson technical support for integrated Canvas/MyLab

1.0
Details
In short, it is almost impossible to get usable customer service for integrated Canvas/MyLab courses. The MyLab products are great but the support is so bad we will have to look for replacements. It is not possible for instructors or students to reach a technical support representative on the phone who can (1) receive and use the diagnostics files and (2) access the Canvas course as well as its integrated MyLab components. The typical attempt dumps the requester to a site in the Philippines where the techs cannot understand the problem, much less help, but they insist on trying. Working through that gate usually takes at least half an hour. When they finally do agree to elevate the problem, all direct communication is lost. It eventually gets (1) misinterpreted and (2) relayed back via email. If the problem is actually fixed, it takes days, sometimes weeks.
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Author
Service
Pearson Education Technical Support
Cons
  • Technical support
Reason of review
Poor customer service
Preferred solution
Improve the service!
Review #1131394 is a subjective opinion of poster.
0 comments

Pearson Education - PearsonITCert - unable to connect to Practice Test Service

1.0
Details
Pearson Education - PearsonITCert - unable to connect to Practice Test Service
Purchased the book thru Amazon 9780789754554. Installed the practice test software (local Windows). Successful install Attempted login - see attached. Used the contact us to register issue on 11/1/2017 no response Today, I called support 1 800 677 6337 guessing I was routed to the 3rd party call center as the CSR was extremely English-challenged after 30 minutes... sorry, but we don't handle PearsonITCert issues. Let me send you a link to use => Rec'd email with link to contact The link is the same one I used a week ago to register the initial issue. no response from that - hence the phone call this AM If no resolution in next 24 hrs, book goes back and will not use pearson products again. I've had other issues with Pearson Vue (apologies if they are not related..)
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Author
Location
Centennial, Colorado
Service
Pearson Education Technical Support
Reason of review
Poor customer service
Loss
$30
Preferred solution
Let the company propose a solution
Review #1129193 is a subjective opinion of poster.