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Pearson Education - Automated machine said that phone number was not in service.

1.0
Details
Pearson Education - Automated machine said that phone number was not in service.
I was told to call the 24 hour technical support line because I place the purchase for my my math lab access code. It charged my card however it wont let me register.

User's recommendation: Don’t trust Pearson.

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ID
#1863075 Review #1863075 is a subjective opinion of poster.
Location
Jacksonville, Florida
Service
Pearson Education Technical Support

Pearson Education - Technical suport

The phone didnt failed; the message said the number was disconnected.
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ID
#1860266 Review #1860266 is a subjective opinion of poster.
Location
West Bloomfield Township, Michigan
Service
Pearson Education Technical Support

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Verified Reviewer

Pearson Education - Bad Customer Service

1.0
Details
Update by user Mar 16

Non of the contact number work. Most will not connect.

Original review posted by user Mar 16
I had technical difficulty with launching an exam. They have no online support and did not have a way to reschedule the exam. They did take my money though.

User's recommendation: Do not use them for exam testing. Find another service.

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ID
#1825653 Review #1825653 is a subjective opinion of poster.
Service
Pearson Education Technical Support
Cons
  • No customer support
Loss
$95
Preferred solution
Deliver product or service ordered

Pearson Education - DON't ADOPT MATHLAB

1.0
Details
Update by user Feb 03

What an irresponsible public ripoff this company is.YOU are forced to speak to someone in the Phillippines who doesn't speak English well enough to converse or even LISTEN to the problem.NO options to get a problem resolved.NO accountability.NO customer service.What a mess for my students.

Original review posted by user Feb 03
Pearson directs all of your calls to a phone center in the Phillippines. Their reps DON'T LISTEN, CAN't help, and YOUR STUDENTS ARE RIPPED OFF!!!!!MY MYmy
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ID
#1780898 Review #1780898 is a subjective opinion of poster.
Service
Pearson Education Technical Support
Cons
  • Could not get a hold of anyone of answer a question for faculty
  • Lack of
  • Sometimes just completely incorrect
Reason of review
Poor customer service
Loss
$1200
Preferred solution
Full refund

Pearson Education - I would not

The phone never rang, it just said my call can not be completed.
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ID
#1773240 Review #1773240 is a subjective opinion of poster.
Location
Germantown, Maryland
Service
Pearson Education Technical Support
Reason of review
Warranty issue
Preferred solution
I just want to talk to customer support

Pearson Education - NOT if you want to pass the course

1.0
Details
it have been 10 days since, I have called and opened a case online but the issue is still not resolved despite of me calling them every day to followup. I purchased the access code twice and still not working. I am failing in my class due to the poorest of poor service from this company.
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ID
#1773082 Review #1773082 is a subjective opinion of poster.
Location
Saint Augustine, Florida
Service
Pearson Education Technical Support
Reason of review
Access/ activation issues
Loss
$366
Preferred solution
Deliver product or service ordered

Pearson Education - Best services

5.0
Details
I have taken temporary access and also purchased my lab for economics. I call to customer support services and provide information and all the activities that I have done are appearing in the account now
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ID
#1772722 Review #1772722 is a subjective opinion of poster.
Location
Calgary, Alberta
Service
Pearson Education Technical Support
I called the 800/848-9500 today (January 14th, 2020) and waited for 10-15 minutes for a person, which I expected. Erin was very polite and professional in taking my information and sent me to the "higher ed. dept." I waited on that line for 25 min. before talking to a...
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ID
#1761657 Review #1761657 is a subjective opinion of poster.
Service
Pearson Education Technical Support
Reason of review
Order processing issue
Preferred solution
Log-in solution, so I can get the product I need
2.0
Details
I called technical support regarding the error message I received while copying the course material from an old course into a new course. While on call, I was transferred three times as the representatives could not understand the problem of "course copying." When I...
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ID
#1760707 Review #1760707 is a subjective opinion of poster.
Location
Vail, Colorado
Service
Pearson Education Technical Support
Reason of review
Technical support

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Pearson Education reviews

Pearson Education - Wrong number?

1.3
Details
The number I called could not be reached in my area. I live in the US and called the US number so . .
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ID
#1760601 Review #1760601 is a subjective opinion of poster.
Service
Pearson Education Technical Support
Cons
  • Innnerface
  • Poor technical support
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Pearson Education - Appalling negative experience on Case number: 09045209

1.0
Details
that had a very negative experience on case number 0 9 0 4. I'm sorry you don't 904-5209 please call the rush my back 682-367-4770 thank you. you always
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ID
#1706894 Review #1706894 is a subjective opinion of poster.
Service
Pearson Education Technical Support
Reason of review
Technical issue unresolved for over 3 weeks
Loss
$250
Preferred solution
Full refund

Pearson Education - Not able to log into Chemistry home page

2.6
Details
I try to log into my chemistry class but it keeps showing up blank. The url shows that I am on the homepage but I see nothing. I have paid for this class and I know I am registered in. Is there something wrong on my end?
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ID
#1675254 Review #1675254 is a subjective opinion of poster.
Location
Kennesaw, Georgia
Service
Pearson Education Technical Support

Pearson Education - Access code has expired??

1.4
Details
I'm trying to take my quiz like usual but when I click on my MasteringBio through my BlackBoard it does not pop up like usual and keeps asking for a course ID (tried the access code too already). I was wondering how to get back in as I have the assignment due midnight tonight! My access code for my BIO203 Class at SDSU is DSCJPN-CHOLI-TARDO-AFFIX-PASTO-TIRES.
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ID
#1663284 Review #1663284 is a subjective opinion of poster.
Location
San Diego, California
Service
Pearson Education Technical Support
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Pearson Education - Non existent tech support for educators

1.0
Details
The title says it all. The 114 community colleges in California is leaning to dumping Pearson.
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ID
#1661756 Review #1661756 is a subjective opinion of poster.
Location
Woodland Hills, California
Service
Pearson Education Technical Support
Pros
  • Good authors
Cons
  • No customer service or tech support
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
1.0
Details
Update by user Sep 07, 2019

I am losing students interest and they are losing points for not doing homework and tests. I have to keep track of their progress and it is time consuming. I could be fired any time as students are not happy with pearson online and with teachers lack of solution to our...

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ID
#1647515 Review #1647515 is a subjective opinion of poster.
Service
Pearson Education Technical Support
Pros
  • Material
  • Books and digital content
Cons
  • Customer service doesnt respond to emails
  • I did not like their overpriced online software
  • It support as well as their actual website errors
Reason of review
Access/ activation issues
Loss
$2500
Preferred solution
Let the company propose a solution