Product: Pearson Education Technical Support Clear all filters (18 of 18 reviews match)
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Pearson Education - Can not log on/don’t see my eText that I bought

Can’t not log on/ paid for my eText book and don’t see it/ can’t log on, didn’t get an access code
1.0
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Pearson Education Technical Support
#1526631
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Pearson Education - Not quick to resolve issues

I paid for access to my course for school. It didn't process. I contacted Pearson support to be told that this is an issue affecting multiple students. I asked for temporary access and they denied the request. I have called them every day for 5 days and get no where. No one will help me while I'm falling behind in my course. They have told me the issue is now with the Higher Level of support but will not let me talk to anyone in that department. I am now in danger of failing my class if I cannot get access, and Pearson won't help at all.
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Pearson Education Technical Support
#1505890
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I purchased PHSTAT software on 10/14/2018, spent hours on the phone evening of 10/14/2018, and called again on 10/15/2018, and told higher-level support would be contacting me right away via email or home phone number. the receipt stated I would be able to login right...
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1.0
Product
Pearson Education Technical Support
I didn't like
  • Software access delays
#1382622
This contact form takes information but there isn't a submit button after filling everything out. I can't even email anyone to get support nor call anyone. The 24/7 contact support doesn't exist. I have an issue with the access code because of an error in my name but I...
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Lord Shidoshi
Lord Shidoshi

800-677-6337 or here: https://support.pearson.com/getsupport/s

Product
Pearson Education Technical Support
#1298560
I purchased an online access code from Pearson a little over a month ago for my summer class. I contacted them last week to complain that 75-80% of the videos were not working. I was asking for some sort of reimbursement or compensation for this issue. Seeing as 4...
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1.5
Product
Pearson Education Technical Support
#1293975
A Pearson rep came into my psychology class to promote their book and show us how to access the required online access.He made clear that if we had any trouble accessing it to call the technical service and to GET A CASE #. When I called, The woman on the phone was...
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Product
Pearson Education Technical Support
#1181258
Oh so many things.Submitted a support ticket and never ever get a response. It sits there for months before you get an email saying: We recently assisted you with the following inquiry to Pearson Customer Support: If this issue is not resolved to your satisfaction, you...
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2.9
Product
Pearson Education Technical Support
I liked
  • Material
I didn't like
  • Customer support ignoring support tickets
#1170883
In short, it is almost impossible to get usable customer service for integrated Canvas/MyLab courses.The MyLab products are great but the support is so bad we will have to look for replacements. It is not possible for instructors or students to reach a technical...
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1.0
Product
Pearson Education Technical Support
I didn't like
  • Technical support
#1131394
Pearson Education - PearsonITCert - unable to connect to Practice Test Service
Purchased the book thru Amazon 9780789754554.Installed the practice test software (local Windows). Successful install Attempted login - see attached. Used the contact us to register issue on 11/1/2017 no response Today, I called support 1 800 677 6337 guessing I was...
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1.0
Product
Pearson Education Technical Support
#1129193
I am currently taking a physics class that requires us to use Mastering Physics through Pearson Education. It has been by far the worst experience I've ever had with customer service. I tried to buy the course yesterday and kept having errors where I could login and do...
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1.0
Product
Pearson Education Technical Support
I didn't like
  • Entire system
  • Wait time
  • Customer service
#995653