Product: Pearson Education Shipping Service Clear all filters (13 of 13 reviews match)
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Pearson Education - Requesting my past exam result.

2.0
Details
Hello sir, i hope your are fine ..iam writing to complaint about my result .iam a former student i did my exam in may igcse 2019 .however i do not received my result all. I was doing my exam in kenya green valley center..in addional to this ,iam kindly requesting you to assisted me ,if would be possible i could get my result...i would be grateful if considered my request... Thuok Gai Yol..
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Review
#1657111 Review #1657111 is a subjective opinion of poster.
Service
Pearson Education Shipping Service
Reason of review
Problem with delivery
Preferred solution
Deliver product or service ordered

Pearson Education - To cancel my order i wnat my refund back

I need an access code. My product was sent to the wrong address
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Review
#1642313 Review #1642313 is a subjective opinion of poster.
Service
Pearson Education Shipping Service
Reason of review
Return, Exchange or Cancellation Policy

Pearson Education - They are a bunch of *** thieves

1.0
Details
Where is my damn book? I paid extra for shipping overnight you bunch of incompetent piece of *** Hiding behind email with no phone number ignoring all my emails. You guys are a bunch of *** thieves I want my money back.
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Review
#1638872 Review #1638872 is a subjective opinion of poster.
Service
Pearson Education Shipping Service
Reason of review
Poor customer service
Preferred solution
Full refund

Pearson Education in Plano, Texas - Didn’t get my book, charged my account. Refund

I ordered an access to my Econ, later on after I noticed I’m being overcharged some of costumer service stuff said I’m not going to be charged and everything is cancelled. Charge was still pending, after 3 days I’ve got an email that my orders has been shipped (I’ve never gotten it) and my account was charged for $186.
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Review
#1459707 Review #1459707 is a subjective opinion of poster.
Service
Pearson Education Shipping Service
Reason of review
Order processing issue

Pearson Education - Don’t send what they offer

I had to buy the books for Nursing College, I was ordering the books since August 2018 and I ordered them 3 times and I lost count how many times my order was Placed in back order and/ or Canceled customer service tried to solve the issues but the warehouse don’t send the books and cancel the orders. They only send 1 out of 3 books and when they sent the second book sent the wrong one and I had to pay for returning the book. The school uses this company so there is no other option. I don’t recommend them at all. They don’t honor what they agree to do.
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Review
#1459054 Review #1459054 is a subjective opinion of poster.
Service
Pearson Education Shipping Service
Reason of review
Poor customer service

Pearson Education in Fresno, California - I never ordered a book.

For my psychology class, everything needs to be done online. So, I never needed the book. And apparently, I don’t know what happened but the book got ordered. I just received yesterday, November 7. I never ordered this. I only needed the access code to do my work online. Please give me my money back and your book also. Thanks.
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Review
#1396349 Review #1396349 is a subjective opinion of poster.
Service
Pearson Education Shipping Service
Reason of review
Poor customer service
1.8
Details
I had ordered a book through Pearson. They had emailed me saying the book was on backorder. In the email they sent me it clearly stated that if you would like to cancel the order reply to the email, which I did. I got another email with a case number for my...
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Review
#1367776 Review #1367776 is a subjective opinion of poster.
Service
Pearson Education Shipping Service
Cons
  • Service
Reason of review
Problem with delivery
1.3
Details
I paid $200 for my chemistry book. However, all they sent me was an empty box with my invoice. I had to call them four times over the course of a week for them to offer to send another book. They then failed to tell me that the replacement book was on back order. This...
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Review
#1351398 Review #1351398 is a subjective opinion of poster.
Service
Pearson Education Shipping Service
Reason of review
Problem with delivery
Loss
$200
Preferred solution
Full refund

Pearson Education in Irving, Texas - Worst customer service

1.0
Details
I bought 15 books from the Pearson website and they told me that the books would be delivered in 1 day, but now after 1 week I didn’t receive the books. I called the customer service every single day, and every day they said me something different. Really ashamed and stressful experience with Pearson.
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Review
#1343710 Review #1343710 is a subjective opinion of poster.
Service
Pearson Education Shipping Service
Reason of review
Order processing issue

Contact Pearson Education Customer Service

Mailing Address:
Pearson PLC
80 Strand
London , England WC2R 0RL
United Kingdom
Phone:
(202) 909-4520
All Pearson Education Contacts

Pearson Education Reviews

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  5. 10 reviews
Pearson Education reviews
1.3
Details
I ordered a book with overnight shipping. Two days later I am told it is on back order and that it will be processed within 30days. Or I can cancel. If I can cancel then why the heck is it so hard to do so!? Because they ARE SCAMMERS! I can not believe our elementary...
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1 comment
Anonymous
#1553716

This EXACT scenario happened to me too! Just yesterday my book order was placed on Back Order, and it means I need to wait 30 days for a chance that there will be stock!!!

So I emailed back the message to cancel the order, but they NEVER REPLY.

So I just lost 70 dollars without ever receiving the textbook. DO NOT ORDER FROM THIS COMPANY.

Review
#1341762 Review #1341762 is a subjective opinion of poster.
Service
Pearson Education Shipping Service
Cons
  • Customer support ignoring support tickets
  • Poorly designed website and video player
  • Call center will not deviate from script to allow for help
Reason of review
Problem with delivery
Tags
  • cancellations not allowed
  • Customer Seervice