Product: Pearson Education Shipping Service Clear all filters (10 of 10 reviews match)
Filter by rating
filters
Seller:
Show
State:
Show
City:
Show
Product:
0 comments

Pearson Education - Didn’t get my book, charged my account. Refund

I ordered an access to my Econ, later on after I noticed I’m being overcharged some of costumer service stuff said I’m not going to be charged and everything is cancelled. Charge was still pending, after 3 days I’ve got an email that my orders has been shipped (I’ve never gotten it) and my account was charged for $186.
View full review
Author
Service
Pearson Education Shipping Service
Reason of review
Order processing issue
Review #1459707 is a subjective opinion of poster.
0 comments

Pearson Education - Don’t send what they offer

I had to buy the books for Nursing College, I was ordering the books since August 2018 and I ordered them 3 times and I lost count how many times my order was Placed in back order and/ or Canceled customer service tried to solve the issues but the warehouse don’t send the books and cancel the orders. They only send 1 out of 3 books and when they sent the second book sent the wrong one and I had to pay for returning the book. The school uses this company so there is no other option. I don’t recommend them at all. They don’t honor what they agree to do.
View full review
Author
Service
Pearson Education Shipping Service
Reason of review
Poor customer service
Review #1459054 is a subjective opinion of poster.
0 comments

Pearson Education - I never ordered a book.

For my psychology class, everything needs to be done online. So, I never needed the book. And apparently, I don’t know what happened but the book got ordered. I just received yesterday, November 7. I never ordered this. I only needed the access code to do my work online. Please give me my money back and your book also. Thanks.
View full review
Author
Service
Pearson Education Shipping Service
Reason of review
Poor customer service
Review #1396349 is a subjective opinion of poster.
0 comments
1.8
Details
I had ordered a book through Pearson. They had emailed me saying the book was on backorder. In the email they sent me it clearly stated that if you would like to cancel the order reply to the email, which I did. I got another email with a case number for my...
View full review
Author
Service
Pearson Education Shipping Service
Cons
  • Service
Reason of review
Problem with delivery
Review #1367776 is a subjective opinion of poster.
0 comments
1.3
Details
I paid $200 for my chemistry book. However, all they sent me was an empty box with my invoice. I had to call them four times over the course of a week for them to offer to send another book. They then failed to tell me that the replacement book was on back order. This...
View full review
Author
Service
Pearson Education Shipping Service
Reason of review
Problem with delivery
Loss
$200
Preferred solution
Full refund
Review #1351398 is a subjective opinion of poster.
0 comments

Pearson Education - Worst customer service

1.0
Details
I bought 15 books from the Pearson website and they told me that the books would be delivered in 1 day, but now after 1 week I didn’t receive the books. I called the customer service every single day, and every day they said me something different. Really ashamed and stressful experience with Pearson.
View full review
Author
Location
Irving, Texas
Service
Pearson Education Shipping Service
Reason of review
Order processing issue
Review #1343710 is a subjective opinion of poster.
1 comment
1.3
Details
I ordered a book with overnight shipping. Two days later I am told it is on back order and that it will be processed within 30days. Or I can cancel. If I can cancel then why the heck is it so hard to do so!? Because they ARE SCAMMERS! I can not believe our elementary...
View full review
Anonymous
#1553716

This EXACT scenario happened to me too! Just yesterday my book order was placed on Back Order, and it means I need to wait 30 days for a chance that there will be stock!!! So ...

Author
Service
Pearson Education Shipping Service
Cons
  • Poorly designed website and video player
  • Customer support ignoring support tickets
  • Call center will not deviate from script to allow for help
Reason of review
Problem with delivery
Review #1341762 is a subjective opinion of poster.
2 comments
1.0
Details
I purchased a bundle for my stats class, and even paid it with express delivery . within the hours they told me that my order was back ordered and they will TRY to deliver in within ONE MONTH. I have to start hand in work within this week, There is no telephone number...
View full review
Lord Shidoshi
#1550887

(800) 234-5832 or here: https://pearsonnacommunity.force.com/support/s/k12-curriculum-support-form

Author
Service
Pearson Education Shipping Service
Reason of review
Order processing issue
Review #1340793 is a subjective opinion of poster.
3 comments
1.0
Details
Ordered a book for college 08/20/18 website clearly stated in stock and my card would NOT be charged until shipped. Card charged only hours later and when i emailed customer service to ask when it will arrive, i was told its not on back order and won't receive it for...
View full review
Anonymous
#1546408

They claimed they only "held" the funds but its actually been withdrawn and they finally responded to my email 2 days ago. Stated they reversed the "hold" and canceled my orde...

Author
Service
Pearson Education Shipping Service
Reason of review
Order processing issue
Review #1336368 is a subjective opinion of poster.
0 comments
I was looking for a Pearson brand book that was backordered everywhere. I came to there site and it showed as available. Then I bought it, and received an e-mail saying that information was false and it was on backorder. Then I had a hold placed on my school loan...
View full review
Author
Location
Bramley, England
Service
Pearson Education Shipping Service
Reason of review
Order processing issue
Review #1335408 is a subjective opinion of poster.