Filter by rating :
filters

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Steer Clear | Pearson Education

1.0
Details
I ordered a book for next day shipping. After I ordered it I was emailed many hours after I ordered it about it being on back order. No further information was provided. My next day shipping was not reimbursed. I have not been able to get in contact with them after emailing and texting their order support number.
View full review
Review
#1752977 Review #1752977 is a subjective opinion of poster.
Service
Pearson Education Shipping Service
Reason of review
Poor customer service
Loss
$40
Preferred solution
Price reduction

Requesting my past exam result. | Pearson Education

2.0
Details
Hello sir, i hope your are fine ..iam writing to complaint about my result .iam a former student i did my exam in may igcse 2019 .however i do not received my result all. I was doing my exam in kenya green valley center..in addional to this ,iam kindly requesting you to assisted me ,if would be possible i could get my result...i would be grateful if considered my request... Thuok Gai Yol..
View full review
Review
#1657111 Review #1657111 is a subjective opinion of poster.
Service
Pearson Education Shipping Service
Reason of review
Problem with delivery
Preferred solution
Deliver product or service ordered

To cancel my order i wnat my refund back | Pearson Education

I need an access code. My product was sent to the wrong address
View full review
Review
#1642313 Review #1642313 is a subjective opinion of poster.
Service
Pearson Education Shipping Service
Reason of review
Return, Exchange or Cancellation Policy

They are a bunch of *** thieves | Pearson Education

1.0
Details
Where is my damn book? I paid extra for shipping overnight you bunch of incompetent piece of *** Hiding behind email with no phone number ignoring all my emails. You guys are a bunch of *** thieves I want my money back.
View full review
Review
#1638872 Review #1638872 is a subjective opinion of poster.
Service
Pearson Education Shipping Service
Reason of review
Poor customer service
Preferred solution
Full refund

Didn’t get my book, charged my account. Refund | Pearson Education in Plano, Texas

I ordered an access to my Econ, later on after I noticed I’m being overcharged some of costumer service stuff said I’m not going to be charged and everything is cancelled. Charge was still pending, after 3 days I’ve got an email that my orders has been shipped (I’ve never gotten it) and my account was charged for $186.
View full review
Review
#1459707 Review #1459707 is a subjective opinion of poster.
Service
Pearson Education Shipping Service
Reason of review
Order processing issue

Don’t send what they offer | Pearson Education

I had to buy the books for Nursing College, I was ordering the books since August 2018 and I ordered them 3 times and I lost count how many times my order was Placed in back order and/ or Canceled customer service tried to solve the issues but the warehouse don’t send the books and cancel the orders. They only send 1 out of 3 books and when they sent the second book sent the wrong one and I had to pay for returning the book. The school uses this company so there is no other option. I don’t recommend them at all. They don’t honor what they agree to do.
View full review
Review
#1459054 Review #1459054 is a subjective opinion of poster.
Service
Pearson Education Shipping Service
Reason of review
Poor customer service

I never ordered a book. | Pearson Education in Fresno, California

For my psychology class, everything needs to be done online. So, I never needed the book. And apparently, I don’t know what happened but the book got ordered. I just received yesterday, November 7. I never ordered this. I only needed the access code to do my work online. Please give me my money back and your book also. Thanks.
View full review
Review
#1396349 Review #1396349 is a subjective opinion of poster.
Service
Pearson Education Shipping Service
Reason of review
Poor customer service
1.8
Details
I had ordered a book through Pearson. They had emailed me saying the book was on backorder. In the email they sent me it clearly stated that if you would like to cancel the order reply to the email, which I did. I got another email with a case number for my...
View full review
Review
#1367776 Review #1367776 is a subjective opinion of poster.
Service
Pearson Education Shipping Service
Cons
  • Service
Reason of review
Problem with delivery
1.3
Details
I paid $200 for my chemistry book. However, all they sent me was an empty box with my invoice. I had to call them four times over the course of a week for them to offer to send another book. They then failed to tell me that the replacement book was on back order. This...
View full review
Review
#1351398 Review #1351398 is a subjective opinion of poster.
Service
Pearson Education Shipping Service
Reason of review
Problem with delivery
Loss
$200
Preferred solution
Full refund

Pearson Education Reviews

  1. 425 reviews
  2. 79 reviews
  3. 25 reviews
  4. 9 reviews
  5. 15 reviews
Pearson Education reviews

Worst customer service | Pearson Education in Irving, Texas

1.0
Details
I bought 15 books from the Pearson website and they told me that the books would be delivered in 1 day, but now after 1 week I didn’t receive the books. I called the customer service every single day, and every day they said me something different. Really ashamed and stressful experience with Pearson.
View full review
Review
#1343710 Review #1343710 is a subjective opinion of poster.
Service
Pearson Education Shipping Service
Reason of review
Order processing issue