1.0
Details
My mathlab is a joke. Why am I even paying for college when Pearson runs the show. Garbage.
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1 comment
Anonymous
#1571614

I hate MyMathLab. It is a waste of money and if I get one part wrong I have to start all over to try and get the entire question right or I lose the points for the whole question.

One question ends up taking a whole 30 minutes or more just doing calculations like adding up random numbers to divide to find the mean. Then the questions are not clear. They leave out key words only for me to have to guess that they are referring to the problem AFTER they told me to make an adjustment to the numbers.

It is not a clear program and even when doing the work, it is very misleading during the instructions. Doing a through f ends up being a through l or m because of the mini questions they ask in each letter.

ID
#1365865 Review #1365865 is a subjective opinion of poster.
Location
Beaverton, Oregon
Product
Pearson Education Mymathlab Program
Reason of review
Bad quality
My daughter ordered 11 copies of a math lab instead of one. 10 minutes after mistake happened I called. A month later still waiting on the refund and still have not gotten the access code. Today has been my fourth call to this company. I have been on the phone for two...
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ID
#1359326 Review #1359326 is a subjective opinion of poster.
Location
Glenview, Illinois
Product
Pearson Education Mymathlab Program
Reason of review
Poor customer service
Loss
$600

Pearson Education - Cannot submit question online.

I cannot register MyLab Math, because the Instructor's Course ID is not going through. My instructor contacted Pearson, and the matter was allegedly resolved, but the problem persists. I have Emailed my instructor, and attempted to let Pearson know. When I tried to submit the question on Pearson's online form, you can't put any spaces between the words, so it allrunstogetherlikethis. Oh, now you're telling me that my statement is too short, and that the minimum is 100 words. This is unbelievable ! I paid $130 for the "privilege" of using this program. I can't register. I can't submit an online question, and now I can't even voice any details because the minimum is one hundred words. Sure, you can "fill your review with details and facts to help others make informed decisions in the future"...……….Oh. 100 words. I hope I don't get booted out because I now have too MANY words.
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ID
#1355539 Review #1355539 is a subjective opinion of poster.
Product
Pearson Education Mymathlab Program
Reason of review
Your whole system
1.5
Details
My issue is mainly with the online MyLab and Mastering. It is ridiculous that this company has a large monopoly on online educational software. I have used this for several math and science courses that I have taken at college and feel like I've been conned because it...
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ID
#1342527 Review #1342527 is a subjective opinion of poster.
Product
Pearson Education Mymathlab Program
Cons
  • I did not like their overpriced online software
Reason of review
Pricing issue
Loss
$1000
1.3
Details
I currently am enrolled in 16 credit hours at a local college and EVERY. SINGLE. COURSE. is run by these people. I can't get away from them. Their online homework is garbage and tedious at its most enjoyable point, and the math lab version is so picky you get most of...
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ID
#1341201 Review #1341201 is a subjective opinion of poster.
Product
Pearson Education Mymathlab Program
Pros
  • Customer service
Cons
  • Literally everything else
Reason of review
Bad quality

Pearson Education - Looking for quality, look somewhere else

Pearson is a company that doesn't believe in delivering a quality product. Their entire business model is about screwing their customers as hard as they possibly can. The issue here is competition. Pearson basically has a monopoly on this space. Since they have no competition they can continue to turn out *** products and they know it. Their products match their repetition {{Redacted}}. Does anyone enjoy taking hundreds of dollars and flushing it down the toilet? If so, you should buy Pearson. The number one name in *** products since forever. It's about time schools stop requiring us to buy these books, access codes, and other non-sense from these companies. They don't help, they don't work, and there is better ways to waste your students money.
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ID
#1340846 Review #1340846 is a subjective opinion of poster.
Product
Pearson Education Mymathlab Program
Reason of review
Bad quality
My lab is an absolute piece of *** that does not help students learn anything. Its just there so teachers don't have to do anything. The setup, the steps, the lessons, all suck...everything about it sucks. I hope you guys go out of business. all my mathlab does is...
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ID
#1336127 Review #1336127 is a subjective opinion of poster.
Product
Pearson Education Mymathlab Program
Reason of review
Bad quality

Resolved: Pearson Education - Horrible Customer Service

Update by user Sep 05, 2018

A full refund was provided after several months.

Original review posted by user Aug 06, 2018
Pearson Education customer service is terrible. We have been trying to get a refund for purchasing a MathLab online code for a course that was dropped. However, we've been getting the serious run-around for over two months. Plus you can't even find a phone number for their customer service department on any of their webpages. They continually offer you a Issue Number when trying to resolve online but you can never actually speak with anyone. We have been continually frustrated by their lack of attention and have not even received a valid email back from a human. At this point, I guess my $100+ is lost. However, we will continue to fight.
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1 comment
Anonymous
#1559206

I've been having the same. problem.

Dropped a class the day after I bought a code and it's been 2 weeks and still nothing. They even sent me an email stating "Did we resolve your issue?" Uh, NO. I didn't even get a response from you people.

I can't believe colleges are still forcing students to use this overpriced *** program. Their customer service sucks and their products work horribly.

Resolved
ID
#1322750 Review #1322750 is a subjective opinion of poster.
Product
Pearson Education Mymathlab Program
Pros
  • That the issue was finally resolved
Reason of review
Return, Exchange or Cancellation Policy
Loss
$111
Preferred solution
Full refund
1.6
Details
Don't take a class that uses their software unless you have to. The customer service is awful and when (not if) there is an outage it will be out for HOURS and they will not provide any information regarding the causes or resolutions. Upon trying to file a complaint...
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ID
#1307848 Review #1307848 is a subjective opinion of poster.
Product
Pearson Education Mymathlab Program
Pros
  • I liked math before i used this software
  • When it worked
Cons
  • Product support
  • Tech support
  • Online support
Reason of review
Bad quality
Loss
$150
Preferred solution
Price reduction

Pearson Education - Monetized Education leads to poor education

2.5
Details
Where to begin? The videos for Pearson math labs are actually helpful however it's merely soft pitch; the challenging problems in the homework present much more advanced problems that really should be included in the videos. As for the cost, well, you will certainly be paying much more than what an education should cost. Sites like Khan Academy manage to provide a much better, world-class education all for free. How? donations. Companies like Pearson are simply the rich getting richer off of poor struggling young adults who are willing to work hard for a better life. Shame on you Pearson.
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1 comment
Anonymous
#1512220

My mathlab keep fading away , very hard to assess at times.The program would reject the right answer,and when I changed it,it would give me the answer that it rejected. I emailed customer service,no reply as yet.

ID
#1289615 Review #1289615 is a subjective opinion of poster.
Product
Pearson Education Mymathlab Program
Reason of review
Overpriced
Preferred solution
Let the company propose a solution

Pearson Education - CHARGED THREE TIMES, TERRIBLE CUSTOMER SERVICE

1.1
Details
This is the third time Pearson has tried to charge me. I purchased their online program for a math class and found there was a second charge made days later. After quite a struggle with a terrible customer service rep I was told that it was a "soft charge" and that it would go away. I was not told when it would go away and I was not allowed to speak with a manager of any sort. Now, weeks after this debacle, they are trying to charge me a THIRD time so I am anticipating the same ridiculous circus to get my money back. This company is terrible, with terrible customer service and are scamming students.
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ID
#1285442 Review #1285442 is a subjective opinion of poster.
Product
Pearson Education Mymathlab Program
Reason of review
THIS COMPANY IS TRYING TO CHARGE ME FOR A THIRD TIME
Loss
$104
Preferred solution
Full refund

Pearson Education - HATE PEARSON MYMATHLAB

I am currently enrolled at MACU taking a required Business Math class using Pearson MyMathlab and its text books. It is the worst math class I have ever taken. Reguardless if the answer is correct, Peatson counts it as an incorrect answer. Do not waste your money! I am failing this class do to the extreamly picky practice of this software!d
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ID
#1279596 Review #1279596 is a subjective opinion of poster.
Product
Pearson Education Mymathlab Program
Reason of review
Bad quality

Pearson Education - No transition from videos to home work and tests.

1.9
Details
The videos in college algebra could be done by a middle school student, however, when you get to the homework or test most of the questions cannot be solved even while watching the video on another computer. As we all know that math builds upon itself one transition to another. Pearson just stacks one video upon another with questions in homework and tests that don't relate to the simplicity of the videos. There is no transition to more complex problems they throw at you after the videos. It creates confusion and poor grades. I'm 65 years old and I have not made anything lower than a B since the 1980's and I have over 160 semester hours. I currently have a 73 in MY Math Labs and I am not prepared for the last section exam and final. I'll have to spend the next week and one half full time with an instructor outside of the program, because I have to teach myself the transition between the individual problems and weekly quizzes; the videos do not do this. (Quadratic equations in a 12 minute video with simple examples in contrast to what you are responsible)
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ID
#1251622 Review #1251622 is a subjective opinion of poster.
Location
Boston, Massachusetts
Product
Pearson Education Mymathlab Program
Cons
  • Program designed for failure
Reason of review
Bad quality
Loss
$700
Preferred solution
online programs need a program interested in students not bottom line

Pearson Education - Student at utah valley university

1.0
Details
this software is literally, designed to get students to hate math, to be as difficult and frustrating as possible, so the student will fail, and have to pay 125 bucks semester after semester, no matter how right an entered answer might be, the software will not take it, all help is hidden and hard to find in the software, and getting help when the software errors is just not there, do not waist your money, better to get a different teacher that uses a text book, than to deal with this software, my teacher was bragging all semester about how good it was on phones and tablets, never could get it work.
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1 comment
Anonymous
#1478372

accurate

ID
#1237102 Review #1237102 is a subjective opinion of poster.
Product
Pearson Education Mymathlab Program
Pros
  • I liked math before i used this software
Reason of review
Bad quality
Loss
$3500
Preferred solution
Let the company propose a solution
1.3
Details
In the vast majority of EACH 'pearsonmymathlabs' math assignments, much of the process explanations lack critical step information. At first, in their MAT82 assignments, the program... does show every step... ...but sometime after the MAT 86 / 92 levels, the required...
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ID
#1222766 Review #1222766 is a subjective opinion of poster.
Location
Apache Junction, Arizona
Product
Pearson Education Mymathlab Program
Cons
  • Examples that have incomplete information
Reason of review
Bad quality
Loss
$50