Product: Pearson Education Mylab And Mastering Program Clear all filters (17 of 17 reviews match)
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Pearson Education in Durham, North Carolina - Absolutely TERRIBLE customer service phone handling

1.0
Details
As a university faculty member, have tried multiple phone numbers for customer service as seen on the Pearson website. One had a recording saying the number was no longer in service. The other one, after multiple menu steps, connects but then goes dead. This is TERRIBLE support. Dr Jim Fraser
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Review
#1673668 Review #1673668 is a subjective opinion of poster.
Product
Pearson Education Mylab And Mastering Program
1.4
Details
I have absolutely no idea why my university continues to partner its courses with this company's online homework programs, the My Labs and Mastering *insert subject*. I have to pay over $100 just to do homework per subject. And it's only a year long subscription. If I...
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Review
#1671360 Review #1671360 is a subjective opinion of poster.
Product
Pearson Education Mylab And Mastering Program

Pearson Education - Non-Transferable between physics classes?!?!?!

1.2
Details
I bought modified mastering physics for my physics 121 course, however in the first week of classes I found out that I really needed to be taking physics 114. Unlike literally any other software out there (webassign, ALEKS, sapling) Pearson doesn't let you switch your payment to another class, so I just spent $120 for something I can't use and to add insult to injury I NEED TO BUY THE PHYSICS 114 PACKAGE FOR ANOTHER $120!!!!!!
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Review
#1667403 Review #1667403 is a subjective opinion of poster.
Product
Pearson Education Mylab And Mastering Program
Cons
  • Wayyyyyy too expensive for a half-assed company
Reason of review
Return, Exchange or Cancellation Policy
Loss
$240
Preferred solution
Let the company propose a solution

Pearson Education - Charged wrong amount

I was charged 77 dollars when the code was 69.99. it does not state there is tax or service fee in the order and the receipt says 69.99 however that's not what I was charged. A refund for the money would be appreciated.
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Review
#1667319 Review #1667319 is a subjective opinion of poster.
Product
Pearson Education Mylab And Mastering Program
Reason of review
Pricing issue
Loss
$77
Preferred solution
Full refund

Pearson Education in Washington, District Of Columbia - My Lab

Hello, Professor Brendan Stern has request help via email from Pearson and no luck, his students can't access mylab their access code does not work. I am calling Pearson as am typing this message. Will call back if I need too. Classes has started and students have homework etc to do. I hope you can assist with this issue. my email address leslie.southwell@gallaudet.edu or call at 202-651-5474. Thank you
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Review
#1638503 Review #1638503 is a subjective opinion of poster.
Product
Pearson Education Mylab And Mastering Program
Reason of review
Waited on the phone almost 20mins, had to leave but will call back later
1.0
Details
At University of Missouri - Kansas City, the faculty and administration have started "opting-in" students for "AutoAccess" a program designed, they claim, to save students money on textbooks. Most of these "AutoAccess" products are served as a part of Pearson's MyLabs...
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Review
#1627101 Review #1627101 is a subjective opinion of poster.
Product
Pearson Education Mylab And Mastering Program
Cons
  • No access to course content after class is ended by instructor
  • Test errors
  • I do not like the funamental principles behind this product
Reason of review
Bad quality
Loss
$153
Preferred solution
Full refund
Tags
  • mediocre service reps
  • Confusion
  • Crimes Against Humanity
  • Theft
  • Business Failure
1.0
Details
In two semesters I've taken three classes that require Pearson eBooks. I have had a problem with every single one. You can't use the same log in with MyMathLab and with Revel which is stupid but whatever. What is infuriating is that as soon as you log into one you...
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Review
#1624011 Review #1624011 is a subjective opinion of poster.
Product
Pearson Education Mylab And Mastering Program
Cons
  • Literally everything else
Reason of review
Problems with payment
Loss
$69
Preferred solution
Price reduction
Tags
  • slow website

Pearson Education - Half dozen calls and hours of waiting for support. Still no solution. No call back. NO MORE PEARSON!

1.0
Details
I'm a professor. Trying to launch a course that uses some Pearson online resources. I have a small question. I have invested hours in getting an answer from Pearson Tech support. They have created a half dozen case numbers, have referred me to 'High Level Support', but they have not contacted me, and hang up when I called them. My new motto: No more Pearson!
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Review
#1580387 Review #1580387 is a subjective opinion of poster.
Product
Pearson Education Mylab And Mastering Program
Pros
  • Some very nice online learning materials
Cons
  • Abysmal customer support
Reason of review
Poor customer service
Loss
$4000
Preferred solution
Change to a different publisher next term.
Tags
  • Waste Of Time

Pearson Education - All the problems are blamed on the student

1.0
Details
When I reach out to costumer help they never take responsibility for the bad performance of the program but rather blame the student. Nothing works right no matter what operating system you use or type of computer. My school has to be getting commission from this company, there’s no other reason this is still in use.
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Review
#1505922 Review #1505922 is a subjective opinion of poster.
Product
Pearson Education Mylab And Mastering Program
Cons
  • Nothing works
Reason of review
Bad quality
Loss
$7
Preferred solution
Quit your job and take up finger painting
Tags
  • Junk

Contact Pearson Education Customer Service

Mailing Address:
Pearson PLC
80 Strand
London , England WC2R 0RL
United Kingdom
Phone:
(202) 909-4520
All Pearson Education Contacts

Pearson Education Reviews

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  4. 7 reviews
  5. 10 reviews
Pearson Education reviews
1.0
Details
I have been dealing with this terribly coded site for days now. I discovered that their coding is terrible and doesn't work with really any web browser unless you manually enter information. Why am I forced to pay for this nonsense? They have subpar product and just...
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1 comment
Anonymous
#1644167

I ordered a book and a code from you guys OVER TWO WEEKS AGO. And I STILL havent recieved it.

I don’t know what kind of money grabbing scheme you all are running but this is so wrong. I’m getting zeros on my assignments because you people extort people for there money. I even paid extra money for overnight shipping. Sent two emails, and no response yet to date.

I will be filing a formal complaint everywhere I possibly can. It’s sad that college students everywhere have no choice other than you use your poor services in order to pass our classes.

Review
#1468183 Review #1468183 is a subjective opinion of poster.
Product
Pearson Education Mylab And Mastering Program
Reason of review
Bad quality
Loss
$135
Preferred solution
Price reduction