Pearson Education - Literally extortion

1.8
Details
I am not happy that sometimes, even if a given course is assigned, that the student has to pay $50, $100, $200+ solely to take the exams for the course, because it's on Pearson. It's extortion towards lower-income students, e.g. me.

User's recommendation: Avoid professors who use Pearson, at all costs.

View full review
ID
#2142403 Review #2142403 is a subjective opinion of poster.
Product
Pearson Education Mylab And Mastering Program
Cons
  • I did not like their overpriced online software
  • Prices are almost extortion
Loss
$1000
Preferred solution
Full refund

Pearson Education - Students cannot access account

Pearson Education - Students cannot access account
Students can not long into course. Getting a code course 1
View full review
ID
#1917546 Review #1917546 is a subjective opinion of poster.
Product
Pearson Education Mylab And Mastering Program
Preferred solution
Fix to where students can access account
1.0
Details
Because of the *** racket you are running, exploiting people for every penny they have when all they are trying to do is further their education, already paying $3,500 per semester and you have the audacity to charge $250 for a textbook that is needed for one semester,...
View full review
ID
#1782244 Review #1782244 is a subjective opinion of poster.
Product
Pearson Education Mylab And Mastering Program
Cons
  • I will never recover
  • Account access
Reason of review
Literally all of the above: Poor customer service, bad quality, pricing issue, access/ activation issues, return exchange of cancellation policy
Loss
$101
Preferred solution
Full refund

Pearson Education - Everyone who works there needs to be laid off while the creators and head honchos should be blacklisted from any computer

1.0
Details
This service does not work. It leaves no room for imperfections and that frustrates the *** out of me. MyMathLab suffers from one fatal flaw and that boils down to the overall linearity of the answers as there is only one EXACT right answer. you added an extra space when you wrote your ordered pair? INCORRECT you decided to type in pi instead of pi/1 despite being the same answer? DING *** YOUR ANSWER IS WRONG! When you are failing quizzes because"your answer is juuuuuuuuuuuuuust off it becomes annoying AS *** then we go to the videos that are supposed to help you, they RARELY ever help as they will only go over the bare basics of that section (Applies to the "textbooks" as well) and for some questions, THEY HAVE NO VIDEO TO GIVE YOU PROPER ASSISTANCE. what doesn't help is that the speaker of the video is hard to understand at times and when you do understand what the *** he is saying you want to slice your ears off like Brian Griffin during his bad drug trip as his voice is grating as he constantly plubs up the lines with times where the videos display glitchy visuals that makes it even harder to see what he talks about. I honestly should not need to go to places like khan academy and other sites because your *** employees cannot write a competent book or make a competent and understandable video.
View full review
ID
#1720168 Review #1720168 is a subjective opinion of poster.
Product
Pearson Education Mylab And Mastering Program
Cons
  • Poorly designed website and video player
  • Anything about pearson - they are a bootleg company in every way
Reason of review
Bad quality
Preferred solution
go bankrupt

Pearson Education - Absolutely TERRIBLE customer service phone handling

1.0
Details
As a university faculty member, have tried multiple phone numbers for customer service as seen on the Pearson website. One had a recording saying the number was no longer in service. The other one, after multiple menu steps, connects but then goes dead. This is TERRIBLE support. Dr Jim Fraser
View full review
ID
#1673668 Review #1673668 is a subjective opinion of poster.
Location
Durham, North Carolina
Product
Pearson Education Mylab And Mastering Program

Pearson Education - Can't wait to graduate so I never have to use My Lab again

1.5
Details
I have absolutely no idea why my university continues to partner its courses with this company's online homework programs, the My Labs and Mastering *insert subject*. I have to pay over $100 just to do homework per subject. And it's only a year long subscription. If I take chemistry in the fall one year and the second half in the following fall, I have to pay for it TWICE. And if I don't buy the book that accompanies it new with the access code, it's a journey and a half to get it. I am actually seeking out ways to review Pearson now just so I can complain and maybe universities will see how broken it is. The nail in the coffin was that all of my web browsers suddenly say the official My Lab websites are "NOT SECURE" and I can't access it. It wasn't like that before! Did they skip out on making sure the website is secure? I'd say so with the massive data leak in 2018. I have to do homework on my phone now because it's the only thing that doesn't stop me due to security risks. And do they have tech support for these kind of issues? No! No email address, no phone number to call, just some automated support system (I guess) that has never replied to me. Even my professors complain about it! The university bookstore staff don't know what to do with it either. I refuse to believe Pearson isn't making enough in the bank to at least have a call center. It's also incredibly ironic that they don't have an email address for tech support when they're supposed to be the online alternative to school work. Online alternatives should be their thing!
View full review
ID
#1671360 Review #1671360 is a subjective opinion of poster.
Location
South Gate, California
Product
Pearson Education Mylab And Mastering Program

Pearson Education - Non-Transferable between physics classes?!?!?!

1.0
Details
I bought modified mastering physics for my physics 121 course, however in the first week of classes I found out that I really needed to be taking physics 114. Unlike literally any other software out there (webassign, ALEKS, sapling) Pearson doesn't let you switch your payment to another class, so I just spent $120 for something I can't use and to add insult to injury I NEED TO BUY THE PHYSICS 114 PACKAGE FOR ANOTHER $120!!!!!!
View full review
ID
#1667403 Review #1667403 is a subjective opinion of poster.
Product
Pearson Education Mylab And Mastering Program
Cons
  • Wayyyyyy too expensive for a half-assed company
Reason of review
Return, Exchange or Cancellation Policy
Loss
$240
Preferred solution
Let the company propose a solution

Pearson Education - Charged wrong amount

I was charged 77 dollars when the code was 69.99. it does not state there is tax or service fee in the order and the receipt says 69.99 however that's not what I was charged. A refund for the money would be appreciated.
View full review
ID
#1667319 Review #1667319 is a subjective opinion of poster.
Product
Pearson Education Mylab And Mastering Program
Reason of review
Pricing issue
Loss
$77
Preferred solution
Full refund

Pearson Education - My Lab

Hello, Professor Brendan Stern has request help via email from Pearson and no luck, his students can't access mylab their access code does not work. I am calling Pearson as am typing this message. Will call back if I need too. Classes has started and students have homework etc to do. I hope you can assist with this issue. my email address leslie.southwell@gallaudet.edu or call at 202-651-5474. Thank you
View full review
ID
#1638503 Review #1638503 is a subjective opinion of poster.
Location
Washington, District Of Columbia
Product
Pearson Education Mylab And Mastering Program
Reason of review
Waited on the phone almost 20mins, had to leave but will call back later

Pearson Education Reviews

  1. 562 reviews
  2. 93 reviews
  3. 39 reviews
  4. 14 reviews
  5. 27 reviews
Pearson Education reviews
1.0
Details
At University of Missouri - Kansas City, the faculty and administration have started "opting-in" students for "AutoAccess" a program designed, they claim, to save students money on textbooks. Most of these "AutoAccess" products are served as a part of Pearson's MyLabs...
View full review
ID
#1627101 Review #1627101 is a subjective opinion of poster.
Product
Pearson Education Mylab And Mastering Program
Cons
  • Test errors
  • No access to course content after class is ended by instructor
  • Blatant use of outdated content created over a decade ago
Reason of review
Bad quality
Loss
$153
Preferred solution
Full refund
1.0
Details
In two semesters I've taken three classes that require Pearson eBooks. I have had a problem with every single one. You can't use the same log in with MyMathLab and with Revel which is stupid but whatever. What is infuriating is that as soon as you log into one you...
View full review
ID
#1624011 Review #1624011 is a subjective opinion of poster.
Product
Pearson Education Mylab And Mastering Program
Cons
  • Literally everything else
Reason of review
Problems with payment
Loss
$69
Preferred solution
Price reduction

Pearson Education - Half dozen calls and hours of waiting for support. Still no solution. No call back. NO MORE PEARSON!

1.0
Details
I'm a professor. Trying to launch a course that uses some Pearson online resources. I have a small question. I have invested hours in getting an answer from Pearson Tech support. They have created a half dozen case numbers, have referred me to 'High Level Support', but they have not contacted me, and hang up when I called them. My new motto: No more Pearson!
View full review
ID
#1580387 Review #1580387 is a subjective opinion of poster.
Product
Pearson Education Mylab And Mastering Program
Pros
  • Some very nice online learning materials
Cons
  • Abysmal customer support
Reason of review
Poor customer service
Loss
$4000
Preferred solution
Change to a different publisher next term.

Pearson Education - All the problems are blamed on the student

1.0
Details
When I reach out to costumer help they never take responsibility for the bad performance of the program but rather blame the student. Nothing works right no matter what operating system you use or type of computer. My school has to be getting commission from this company, there’s no other reason this is still in use.
View full review
ID
#1505922 Review #1505922 is a subjective opinion of poster.
Product
Pearson Education Mylab And Mastering Program
Cons
  • Nothing works
Reason of review
Bad quality
Loss
$7
Preferred solution
Quit your job and take up finger painting
1.0
Details
I have been dealing with this terribly coded site for days now. I discovered that their coding is terrible and doesn't work with really any web browser unless you manually enter information. Why am I forced to pay for this nonsense? They have subpar product and just...
View full review
1 comment
Anonymous
#1644167

I ordered a book and a code from you guys OVER TWO WEEKS AGO. And I STILL havent recieved it.

I don’t know what kind of money grabbing scheme you all are running but this is so wrong. I’m getting zeros on my assignments because you people extort people for there money. I even paid extra money for overnight shipping. Sent two emails, and no response yet to date.

I will be filing a formal complaint everywhere I possibly can. It’s sad that college students everywhere have no choice other than you use your poor services in order to pass our classes.

ID
#1468183 Review #1468183 is a subjective opinion of poster.
Product
Pearson Education Mylab And Mastering Program
Reason of review
Bad quality
Loss
$135
Preferred solution
Price reduction

Pearson Education - My refund is late

1.0
Details
I need a refund because my I have purchased the second in
View full review
ID
#1464044 Review #1464044 is a subjective opinion of poster.
Product
Pearson Education Mylab And Mastering Program