Product: Pearson Education Mylab And Mastering Program Clear all filters (13 of 13 reviews match)
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Pearson Education in Washington, District Of Columbia - My Lab

Hello, Professor Brendan Stern has request help via email from Pearson and no luck, his students can't access mylab their access code does not work. I am calling Pearson as am typing this message. Will call back if I need too. Classes has started and students have homework etc to do. I hope you can assist with this issue. my email address leslie.southwell@gallaudet.edu or call at 202-651-5474. Thank you
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Review
#1638503 Review #1638503 is a subjective opinion of poster.
Product
Pearson Education Mylab And Mastering Program
Reason of review
Waited on the phone almost 20mins, had to leave but will call back later
1.0
Details
At University of Missouri - Kansas City, the faculty and administration have started "opting-in" students for "AutoAccess" a program designed, they claim, to save students money on textbooks. Most of these "AutoAccess" products are served as a part of Pearson's MyLabs...
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Review
#1627101 Review #1627101 is a subjective opinion of poster.
Product
Pearson Education Mylab And Mastering Program
Cons
  • Lack of attention to customers
  • I do not like the funamental principles behind this product
  • Test errors
Reason of review
Bad quality
Loss
$153
Preferred solution
Full refund
Tags
  • mediocre service reps
  • Confusion
  • Crimes Against Humanity
  • Theft
  • Business Failure
1.0
Details
In two semesters I've taken three classes that require Pearson eBooks. I have had a problem with every single one. You can't use the same log in with MyMathLab and with Revel which is stupid but whatever. What is infuriating is that as soon as you log into one you...
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Review
#1624011 Review #1624011 is a subjective opinion of poster.
Product
Pearson Education Mylab And Mastering Program
Cons
  • Literally everything else
Reason of review
Problems with payment
Loss
$69
Preferred solution
Price reduction
Tags
  • slow website

Pearson Education - Half dozen calls and hours of waiting for support. Still no solution. No call back. NO MORE PEARSON!

1.0
Details
I'm a professor. Trying to launch a course that uses some Pearson online resources. I have a small question. I have invested hours in getting an answer from Pearson Tech support. They have created a half dozen case numbers, have referred me to 'High Level Support', but they have not contacted me, and hang up when I called them. My new motto: No more Pearson!
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Review
#1580387 Review #1580387 is a subjective opinion of poster.
Product
Pearson Education Mylab And Mastering Program
Pros
  • Some very nice online learning materials
Cons
  • Abysmal customer support
Reason of review
Poor customer service
Loss
$4000
Preferred solution
Change to a different publisher next term.
Tags
  • Waste Of Time

Pearson Education - All the problems are blamed on the student

1.0
Details
When I reach out to costumer help they never take responsibility for the bad performance of the program but rather blame the student. Nothing works right no matter what operating system you use or type of computer. My school has to be getting commission from this company, there’s no other reason this is still in use.
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Review
#1505922 Review #1505922 is a subjective opinion of poster.
Product
Pearson Education Mylab And Mastering Program
Cons
  • Nothing works
Reason of review
Bad quality
Loss
$7
Preferred solution
Quit your job and take up finger painting
Tags
  • Junk
1.0
Details
I have been dealing with this terribly coded site for days now. I discovered that their coding is terrible and doesn't work with really any web browser unless you manually enter information. Why am I forced to pay for this nonsense? They have subpar product and just...
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1 comment
Anonymous
#1644167

I ordered a book and a code from you guys OVER TWO WEEKS AGO. And I STILL havent recieved it.

I don’t know what kind of money grabbing scheme you all are running but this is so wrong. I’m getting zeros on my assignments because you people extort people for there money. I even paid extra money for overnight shipping. Sent two emails, and no response yet to date.

I will be filing a formal complaint everywhere I possibly can. It’s sad that college students everywhere have no choice other than you use your poor services in order to pass our classes.

Review
#1468183 Review #1468183 is a subjective opinion of poster.
Product
Pearson Education Mylab And Mastering Program
Reason of review
Bad quality
Loss
$135
Preferred solution
Price reduction

Pearson Education - My refund is late

1.0
Details
I need a refund because my I have purchased the second in
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Review
#1464044 Review #1464044 is a subjective opinion of poster.
Product
Pearson Education Mylab And Mastering Program

Pearson Education in Baldwin, Louisiana - Refund Help

I’ve made several attempts to get a refund for an access code I did not use. Please call me at 1 (662) 436-4356. The online option is useless.
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Review
#1421726 Review #1421726 is a subjective opinion of poster.
Product
Pearson Education Mylab And Mastering Program
Reason of review
Return, Exchange or Cancellation Policy
1.0
Details
I ordered the most recent edition of a text book but my professor told me to get the older edition and get a credit for the difference. I contacted customer service and was charged for the older edition and was never given a credit for the newer edition, instead they...
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Review
#1361192 Review #1361192 is a subjective opinion of poster.
Product
Pearson Education Mylab And Mastering Program
Cons
  • How customer service mishandled my return
Reason of review
Return, Exchange or Cancellation Policy
Loss
$319
Preferred solution
Full refund
Tags
  • incompetent customer service reps

Contact Pearson Education Customer Service

Mailing Address:
Pearson PLC
80 Strand
London , England WC2R 0RL
United Kingdom
Phone:
(202) 909-4520
All Pearson Education Contacts
1.0
Details
Tried to pay for MyLab for a college course and it kept rejecting my credit card...there was nothing wrong with it. The error was 'Sorry, We are unable to process your request. Please contact Customer Support' Had to submit the problem AND then was given the phone...
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Review
#1337814 Review #1337814 is a subjective opinion of poster.
Product
Pearson Education Mylab And Mastering Program
Reason of review
Problems with payment
Preferred solution
Let the company propose a solution