Product: Pearson Education Mylab And Mastering Program Clear all filters (10 of 10 reviews match)
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Pearson Education - Half dozen calls and hours of waiting for support. Still no solution. No call back. NO MORE PEARSON!

1.0
Details
I'm a professor. Trying to launch a course that uses some Pearson online resources. I have a small question. I have invested hours in getting an answer from Pearson Tech support. They have created a half dozen case numbers, have referred me to 'High Level Support', but they have not contacted me, and hang up when I called them. My new motto: No more Pearson!
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Author
Product
Pearson Education Mylab And Mastering Program
Pros
  • Some very nice online learning materials
Cons
  • Abysmal customer support
Reason of review
Poor customer service
Loss
$4000
Preferred solution
Change to a different publisher next term.
Review #1580387 is a subjective opinion of poster.
0 comments

Pearson Education - All the problems are blamed on the student

1.0
Details
When I reach out to costumer help they never take responsibility for the bad performance of the program but rather blame the student. Nothing works right no matter what operating system you use or type of computer. My school has to be getting commission from this company, there’s no other reason this is still in use.
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Author
Product
Pearson Education Mylab And Mastering Program
Cons
  • Nothing works
Reason of review
Bad quality
Loss
$7
Preferred solution
Quit your job and take up finger painting
Tags
Review #1505922 is a subjective opinion of poster.
1 comment
1.0
Details
I have been dealing with this terribly coded site for days now. I discovered that their coding is terrible and doesn't work with really any web browser unless you manually enter information. Why am I forced to pay for this nonsense? They have subpar product and just...
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Anonymous
#1644167

I ordered a book and a code from you guys OVER TWO WEEKS AGO. And I STILL havent recieved it. I don’t know what kind of money grabbing scheme you all are running but this is s...

Author
Product
Pearson Education Mylab And Mastering Program
Reason of review
Bad quality
Loss
$135
Preferred solution
Price reduction
Review #1468183 is a subjective opinion of poster.
0 comments

Pearson Education - My refund is late

1.0
Details
I need a refund because my I have purchased the second in
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Author
Product
Pearson Education Mylab And Mastering Program
Review #1464044 is a subjective opinion of poster.
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Pearson Education - Refund Help

I’ve made several attempts to get a refund for an access code I did not use. Please call me at 1 (662) 436-4356. The online option is useless.
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Author
Product
Pearson Education Mylab And Mastering Program
Reason of review
Return, Exchange or Cancellation Policy
Review #1421726 is a subjective opinion of poster.
0 comments
1.0
Details
I ordered the most recent edition of a text book but my professor told me to get the older edition and get a credit for the difference. I contacted customer service and was charged for the older edition and was never given a credit for the newer edition, instead they...
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Author
Product
Pearson Education Mylab And Mastering Program
Cons
  • How customer service mishandled my return
Reason of review
Return, Exchange or Cancellation Policy
Loss
$319
Preferred solution
Full refund
Review #1361192 is a subjective opinion of poster.
0 comments
1.0
Details
Tried to pay for MyLab for a college course and it kept rejecting my credit card...there was nothing wrong with it. The error was 'Sorry, We are unable to process your request. Please contact Customer Support' Had to submit the problem AND then was given the phone...
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Author
Product
Pearson Education Mylab And Mastering Program
Reason of review
Problems with payment
Preferred solution
Let the company propose a solution
Review #1337814 is a subjective opinion of poster.
0 comments

Pearson Education - Lecture home...

2.0
Details
Last quarter, they decided to put homework titles in a tiny calendar, showing only truncated text. It took me a quarter to figure out that "Lecture home..." was not a link to the lecture material, but a link to the lecture homework, which was due on that day. The calendar showed the deadlines of the assignments, rather than the creation time of them. When I opened the homework, I already had not enough time to finish it. Besides that, it did not have any notifications, nor did it inform you of upcoming assignments via the Canvas LMS. I missed 3 homework assignments because the homework schedule was insanely hard to read. Now I am glad that they removed the calendar and put upcoming assignments in a list.
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Author
Product
Pearson Education Mylab And Mastering Program
Pros
  • When it worked
Cons
  • Interface design
Reason of review
Problem with delivery
Loss
$1
Preferred solution
Let the company propose a solution
Review #1139278 is a subjective opinion of poster.
0 comments
I'm taking college algebra through Pearson, and it has to be the most annoying thing I have ever done in my life.Every time I answer a question I get a text bubble that reads: "Incorrect. Your answer is equivalent to the correct answer, but not in the right form". That...
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Author
Location
Blakely, Georgia
Product
Pearson Education Mylab And Mastering Program
Reason of review
Bad quality
Preferred solution
Let the company propose a solution
Review #912494 is a subjective opinion of poster.
0 comments

Pearson Education - MyHistoryLab Slow on Computer

i have 30 mbps internet but Pearson MyHistoryLab is 100 KBPS all other website are close to 30 mbps but the MyHistoryLab that i need for college is slow as a snail and takes longer to use it that to google the fact but i cant google as i have to use my history lab luckly my college paid for it but still i dont except a 200 dollar program to be slower than a free website I think Pearson does not realize their program is slow as they said it was my internet when i have 30 mbps internet and i use a mbps program says 29 mbps on google but 100 kbps on My History Lab for the computer and i use a good computer without a virus and with very few programs
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Author
Location
Sanford, Maine
Product
Pearson Education Mylab And Mastering Program
Pros
  • Infomation
Cons
  • Speed
Reason of review
Bad quality
Preferred solution
speed up the program
Tags
Review #907625 is a subjective opinion of poster.