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Verified Reviewer

Pearson Education - Do not find username and password

2.3
Details
Hi Its international call from india and waste lot of money but did not get respond. You should provide free chargable number in each country. Thanks
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ID
#1737645 Review #1737645 is a subjective opinion of poster.
Service
Pearson Education Customer Care
Reason of review
Angry
Loss
$20
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Pearson Education - Avoid this company

I returned a book & it was received by the company on September 13, reach out to them on October 11; I was giving a case number & a reminder that refund will be 4-6 weeks. November 8 week #8 no refund got a new case number saying refund in 10-14 days that was 14 additional days to the 8 weeks I already waited. Week 12 sent another email the response was that I should see my refund in 10-15 business day & a reference number was giving. Guess what! 15 business days passed & no refund. This makes it 3 MONTHS & no refund
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ID
#1722866 Review #1722866 is a subjective opinion of poster.
Service
Pearson Education Customer Care
Reason of review
Return, Exchange or Cancellation Policy
Loss
$181
Preferred solution
Full refund

Pearson Education - Ordering I’m

1.5
Details
I was trying to find which version of the book to buy to be able to have a sheet to put my answers for my nutrition final. The only thing all three women kept telling me was the ibsn which I made clear multiple times was NOT what the phone call was about as I already have this information and actually gave them that information. All three were also very hard to understand and would talk over me. Highly unprofessional for a scholarly company.
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ID
#1721284 Review #1721284 is a subjective opinion of poster.
Service
Pearson Education Customer Care
Cons
  • Absolutely everything
  • Terrible explanations
  • Customer service will not answer after 4 hours
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Pearson Education - I'm having trouble with math symbols

4.8
Details
Katrina helped me a lot with my problem and we were able to solve it. Thanks to her.
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ID
#1717571 Review #1717571 is a subjective opinion of poster.
Location
Minneapolis, Minnesota
Service
Pearson Education Customer Care
Reason of review
Good customer service

Pearson Education - Terrible service!!!! They bill you for orders that aren't even yours!! You can never reach them by phone......and when you do go through you're outsourced to the Phillipines who cannot help you!

Terrible service!!!! They bill you for orders that aren't even yours!! You can never reach them by phone......and when you do go through you're outsourced to the Phillipines who cannot help you!
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ID
#1710950 Review #1710950 is a subjective opinion of poster.
Service
Pearson Education Customer Care
Cons
  • Unprofessionalism
Reason of review
Billing for an order that isn't mine!!!
Preferred solution
An attorney and pressing charges if they don't get my name off of billing!!!

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Verified Reviewer

Pearson Education - Be patient

1.0
Details
I never received a response to my request opened on. Oct. 20 @ 21:31:25 GMT I know you are busy, but I would like a response. Have a good day Request was for a replacement disk for a purchased text book.
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ID
#1705424 Review #1705424 is a subjective opinion of poster.
Service
Pearson Education Customer Care
Pros
  • Slow response time
  • Textbook when it worked
Reason of review
LACK OF A RESPONSE TO MY INQUIRY
Preferred solution
READ MY EMAILS IN RESPONSE TO YOUR (SOLUTION?).

Pearson Education - The worst customer service of any company

1.0
Details
I paid my invoice once via check and they lost it. The next time via credit card and they keep sending me bills. It is impossible to reach them on the phone or ger anyone to return an email. Stay away
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ID
#1692499 Review #1692499 is a subjective opinion of poster.
Service
Pearson Education Customer Care
Reason of review
Problems with payment
Preferred solution
Let the company propose a solution

Pearson Education - Cannot Access Course

1.0
Details
I've been trying to access course for several weeks. Keep calling to troubleshoot and they gave temporary access to the course. Great right...WRONG. I have tried to purchase full access to the course and they've locked me out of my account.
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ID
#1662144 Review #1662144 is a subjective opinion of poster.
Service
Pearson Education Customer Care
Cons
  • Service
  • Access code problems
  • That they stole from me
Reason of review
Poor customer service
Loss
$82
Preferred solution
Let the company propose a solution

Pearson Education - Extremely upset and frustrated - Company has many policy issues!

1.0
Details
We ordered our school book order on 8/7/19, and paid with credit card. Apparently, it is the Company policy not to contact you if there is a payment issue - whereas every other company we have dealt with, they always contact us immediately if there is any issue with payment. So because they did not contact us, we wasted 3 weeks thinking our order was arriving. When I called to see what was going on, and found out, I then replaced the order on 9/12. I no longer wanted to give a card to avoid issues! Still have not received info., and communication is horrible!
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ID
#1659088 Review #1659088 is a subjective opinion of poster.
Service
Pearson Education Customer Care
Cons
  • Not fulfilling their promises
  • Tech support
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered

Pearson Education - No body takes my call

1.0
Details
I renew my code but mylanguagelab didn’t take it. I had made numerous attempts to contact Pearso with no solution from them
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ID
#1656877 Review #1656877 is a subjective opinion of poster.
Service
Pearson Education Customer Care
Reason of review
Poor customer service
Loss
$90
Preferred solution
Let the company propose a solution

Pearson Education - Worst Customer Service Ever

1.0
Details
My access code was not working, so I tried calling the "24/7 Customer Service".........I was on the phone with them for a total of 2 hours and 14 minutes......and NOT ONCE did I talk to an actual person. The automated voice told me my wait time was 4 minutes. 4 minutes my *** I was on hold for so long that I eventually figured it out my own damn self. I've never had such bad customer service. To sum it up, this company is HORRIBLE CUSTOMER SERVICE, if you have an issue, your on ya own to fix it. AVOID THIS COMPANY AT ALL COSTS!!@!!!!!!!!!!!!!!!!!!!!!!
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ID
#1655381 Review #1655381 is a subjective opinion of poster.
Service
Pearson Education Customer Care
Pros
  • Nada
Cons
  • Literally everything else
  • Wayyyyyy too expensive for a half-assed company
  • Terrible customer service
Reason of review
Poor customer service
Preferred solution
Price reduction

Pearson Education - Billing

1.0
Details
I have been billed 2 times for 99.99$. I have not ordered anything. Your company could not find anything.... I was put on hold for 30 min only to be told to send an email....
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ID
#1655218 Review #1655218 is a subjective opinion of poster.
Service
Pearson Education Customer Care
Reason of review
Order processing issue

Pearson Education - Horrible Customer Service

1.0
Details
Website backtracks you through multiple sites until you can find a contact number. They put you on hold for a long time. Nothing works and everything is automated in the most ridiculous way possible. No way to tell the chat robot that you dont have a course ID. I dont know why anyone would buy such a non user friendly platform, ESPECIALLY when it is for school work.
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ID
#1652941 Review #1652941 is a subjective opinion of poster.
Service
Pearson Education Customer Care
Cons
  • Reliability issues

Pearson Education - Did not get my score report

1.0
Details
I have done my exam on 5th September, but did not get my score report. Did not Even get any notification
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ID
#1650529 Review #1650529 is a subjective opinion of poster.
Service
Pearson Education Customer Care
Reason of review
Poor customer service

Pearson Education - Access Code

I logged into my math lab with my access code, it with through successfully. When i tried to log back in it’s asking me for an access code again. It won’t allow me to reuse my access code and i need to do my homework
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ID
#1647185 Review #1647185 is a subjective opinion of poster.
Service
Pearson Education Customer Care
Cons
  • Examples that have incomplete information