Product: Pearson Education Customer Care Clear all filters (0 of 82 reviews match)
filters
Seller:
Show
State:
Show
City:
Show
Product:
I order a book last for my son and after checking the order status online several times and the status did not change. I decided to contact Pearson customer service to inquire about the status of my order. I explain to the rep that I have experience this issue over the...
Read more
1.0
Product
Pearson Education Customer Care
#1342707
Reply to reviews
All I wanted was a refund for my access code but every time I keep asking for it they would direct me to the same page over and over again. I submitted a case and then they told me to call this number and then I was sent back to the SAME page I filed my refund with...
Read more
Product
Pearson Education Customer Care
#1341745
Reply to reviews
I have spent over a week dealing with their customer service team. After being promised a refund I was still charged and have had to argue with them to receive a refund which they already said they had given me. Terrible response times, rude emails filled with spelling...
Read more
1.1
Product
Pearson Education Customer Care
#1341694
Reply to reviews
I can't open the test bank for my course. There isn't a phone number anywhere to get support!!!!! Keeps linking me to articles and other things that are not helping me! Oh and I ordered a copy of the text book over a month ago and did not receive it even though...
Read more
Product
Pearson Education Customer Care
#1340154
Reply to reviews
I just got off of a 41 MINUTE PHONE CALL with someone who was barely able to help me. It took her that long and me having to continuously repeat myself by explaining that her instructions weren't working for her to finally give me what I had explained I needed in the...
Read more
1.0
Product
Pearson Education Customer Care
#1338914
Reply to reviews
I requested a paperback copy of the book 6 weeks ago, I asked my rep to have a copy sent to me (several times). She assured me the requests were forwarded, I believe her. Ever since I decided to adopt Revel Oltmanns I have had nothing but problems with Pearson. Today I...
Read more
Product
Pearson Education Customer Care
#1334406
Reply to reviews
Pearson Education - Second Attempt to send message: Re: Overcharge
Attention Pearson Education: This email serves to highlight that I have been charged on three occasions for payment to use your service. I am currently enrolled at Embry-Riddle Aeronautical University in Math 106 class. A registration confirmation was sent to my...
Read more
Product
Pearson Education Customer Care
#1332631
Reply to reviews
Pearson is the shi**ies* customer service I've ever encountered. I know that probably no one will read this review, especially no one from Pearson, and no one will care. I was on the support page for ASSIGNMENTS. The chat popped up, connecting me to a robot. Robot...
Read more
1.1
Product
Pearson Education Customer Care
I liked
  • When it worked it was a good site to use
I didn't like
  • Unprofessionalism
#1327176
Reply to reviews
Show

Pearson Education - Useless

No one ever answered, just kept sending me to other menus.
Product
Pearson Education Customer Care
#1317925
Reply to reviews
Pearson is one of the most faulty online systems I've ever used for a college course. There's always some sort of maitenence which causes one not to be able to access assignments. Calling customer service is just another headache. I was on with an agent for almost an...
Read more
Anonymous
Anonymous

Funny you say this because i was attempting to buy a Heinemann book from Pearson tonight and their entire website is just trash. Nothing would load and constant errors during ...

1.0
Product
Pearson Education Customer Care
#1315617
Reply to reviews