Pearson Education - Book purchase

1.2
Details
Answer the phone and better customer service for people who are ordering!!
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ID
#1777443 Review #1777443 is a subjective opinion of poster.
Service
Pearson Education Customer Care
Reason of review
No info on delivery status, can’t get ahold of any one to confirm delivery, answer a bunch of questions just to get the number for customer service just for it to be a busy signal throughout the day!
Preferred solution
Fix the Problem!!!

Pearson Education - Issues with a refund

3.5
Details
The whole refund process took a while! The website isn't helpful, I tried to cancel my order maybe 5 or 10 minutes after I made it by mistake and realized it. First I followed the website instructions went to the contact us section sent them a message but there was no confirmation email or anything letting me know that the message went through. I wasn't sure if it was because it didn't work, so I tried again just to make sure. Still, nothing, so I started looking for a phone number. Nothing. I finally found a contact number here on pissedconsumer.com, I called but it was closed. I called again in the morning finally reached a rep after 10/15 minutes wait, explained my issue it wasn't the right department (k-12 instead of higher ed) so they transferred me I was on the phone waiting for over 45minutes before I got through to a rep. Turn out they send access code to the content by mail and my codes were already in the warehouse to be shipped. So I had to wait until it got home. I received the package a week later, then called back to get a refund and return the product. They said the refund should be processed within 10 to 15 days and ended up leaving me the package said I didn't have to return it. So I am now waiting for the refund. It was difficult to get there but I have to say, I talked to 3 different representatives in the process they were all outstanding, very helpful and courteous! So while Pearson makes it hard to reach live people to deal with issues, once you reach someone you actually get really good customer service.
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ID
#1775184 Review #1775184 is a subjective opinion of poster.
Location
Menlo Park, California
Service
Pearson Education Customer Care

Pearson Education - To be a registered centre to provide A levels

Can any rep return my call please.tq.I can be reached at +60162526311
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ID
#1773386 Review #1773386 is a subjective opinion of poster.
Service
Pearson Education Customer Care
1.0
Details
I am an instructor who has been forced to use Pearson products for my course. Both professors and students have multiple complaints about this product. The book representatives do not conta back or meet with classes to solve customer service issues before they can...
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ID
#1773107 Review #1773107 is a subjective opinion of poster.
Location
Albuquerque, New Mexico
Service
Pearson Education Customer Care

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Pearson Education - I couldn’t even get hold of the customer service

1.0
Details
Its very complicated to get hold of the customer service
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ID
#1769443 Review #1769443 is a subjective opinion of poster.
Location
Houston, Texas
Service
Pearson Education Customer Care

Pearson Education - Don't contact Pearspm

Customer Support is PATHETIC! There is no live representative to speak to! Every option on the automated phone service refers back to the website! This is so frustrating.
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ID
#1768899 Review #1768899 is a subjective opinion of poster.
Service
Pearson Education Customer Care
Reason of review
Poor customer service
Preferred solution
CALL ME! I NEED ADVICE!

Pearson Education - DO not use

1.0
Details
Can't get support through web, by phone nor the rep
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ID
#1768185 Review #1768185 is a subjective opinion of poster.
Location
Tallahassee, Florida
Service
Pearson Education Customer Care

Pearson Education - Trouble Registration

Your call cannot be answered at this time, please try again later
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ID
#1762762 Review #1762762 is a subjective opinion of poster.
Location
Meridian, Idaho
Service
Pearson Education Customer Care
Verified Buyer

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Pearson Education - Unknown

Pearson Education - Unknown
Number was said to be incorrect or temporarily unavailable.
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ID
#1761110 Review #1761110 is a subjective opinion of poster.
Service
Pearson Education Customer Care
Pros
  • Books and digital content
Cons
  • Phone service
Reason of review
Return, Exchange or Cancellation Policy
Loss
$75
Preferred solution
Full refund

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Verified Reviewer

Resolved: Pearson Education - Inconveniency/need replacement book

Update by user Jan 15

Customer service replaced

Original review posted by user Jan 13
Nobody answered the customer support line
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Resolved
ID
#1760590 Review #1760590 is a subjective opinion of poster.
Service
Pearson Education Customer Care
Pros
  • Good authors
Cons
  • Bad customer service
Reason of review
Poor customer service
Loss
$130
Verified Buyer

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Pearson Education - Wrong Purchase

1.0
Details
Pearson Education - Wrong Purchase
I want a refund so I can purchase the right product and I can not get ahold of Pearson or anyone who will help me
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ID
#1760499 Review #1760499 is a subjective opinion of poster.
Location
Glendora, California
Service
Pearson Education Customer Care

Pearson Education - Charged for a code and never got it and double charged

2.0
Details
I was double charged for a order that I didnt even get a code for or order confirmation. When I called to resolve I got no answer.
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ID
#1759851 Review #1759851 is a subjective opinion of poster.
Service
Pearson Education Customer Care
Cons
  • Online support
  • Cannot process a refund
  • Server is not reliable
Reason of review
Order processing issue
Loss
$181
Preferred solution
Let the company propose a solution

Pearson Education - Server Error

1.0
Details
It rang once then made an error noise and a robot came on and said were sorry, youve reached the wrong number or are calling from a number that has been blockedIve had nothing but issues with this online etext and cant get any help!!
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ID
#1759342 Review #1759342 is a subjective opinion of poster.
Location
Orlando, Florida
Service
Pearson Education Customer Care
Reason of review
Access/ activation issues
Preferred solution
Let the company propose a solution

Pearson Education - Terrible customer service

1.0
Details
We have attempted to set up on-line scoring for a program purchased from Pearson since August 2019. To date, after no less that 5 phone calls that lasted anywhere from 50 minutes to 1 hour, 15 minutes and being transferred to no less than 6 different people each time we called, WE STILL DON"T HAVE THE ONLINE SCORING SYSTEM that we paid for. Customer services personnel are not knowledgable and CANNOT ANSWER QUESTIONS. As a public school district, we do not have this kind of time. The level of incompetence is unacceptable.
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ID
#1753011 Review #1753011 is a subjective opinion of poster.
Location
Marion, Ohio
Service
Pearson Education Customer Care

Pearson Education - Help online

1.0
Details
Contacted number, representative transferred call to disconnected number.
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ID
#1750669 Review #1750669 is a subjective opinion of poster.
Location
Carrollton, Texas
Service
Pearson Education Customer Care