Product: Pearson Education Customer Care Clear all filters (0 of 82 reviews match)
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Pearson Education - No refund

They have awful customer service. I sent back my book for a return and after a month no one ever sent me a confirmation or my money back. I started to send emails to see if they got it and then they said i will get my money in 10 days. It has been 20 days since that email and I have still not gotten my money
1.0
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Pearson Education Customer Care
#1375391
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I ordered what was supposed to be an ebook from their website. They took the money from my account immediately of course but then “shipped” my access code with no tracking number. The code never showed up I called customer service they told me the would look into what...
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1.0
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Pearson Education Customer Care
#1372025
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Pearson Education - Terrible

They decided to hang up on me
1.5
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Pearson Education Customer Care
#1370452
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They did not reply to my emails to cancel my order for a week, they pretty much waited on until the product was shipped to ask if I wanted to cancel it. Then would not reply about the return process. When I finally found the return address and returned it , I finally...
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Pearson Education Customer Care
#1365762
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Pearson Education - Failed to provide service and a refund

I bought an access code for a class. Pearson messed up and none of the book worked for our entire class. They agreed to give us refunds but only in the form of a gift card. This is unacceptable.
1.0
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Pearson Education Customer Care
#1362318
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Pearson Education - Charged me twice

I have been charged twice for material. On september 6th I called to tell them. It is now September 21st and I call daily. They tell me they have issed a credit & it takes 5-10 days now its 10-15 days & still no money!! I am on the phone for a half hour every day trying to get this resolved!
1.0
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Pearson Education Customer Care
#1361925
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You think that they would have more than plenty of books to give out to students at a University but when they ran out I was annoyed a bit but did not get to mad about it. But when I went in to get the books the day they were supposed to be in and they tell me that...
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1.8
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Pearson Education Customer Care
#1358959
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My son purchased a Chemistry Book Access code and was never sent the access code. Attempts to reach customer service have been fruitless. Terrible! You have to reach out via email then wait and wait and wait. He went through the process last week-no phone number on...
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Pearson Education Customer Care
#1351897
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It seems that as a company, Pearson is attempting to provide a moderately priced educational service to the best of their ability. Though the intentions of this business are in the right place, the amount of customer frustration is substantial. I believe I speak for...
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2.4
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Pearson Education Customer Care
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  • I like the concept of this business
I didn't like
  • I do not like the funamental principles behind this product
  • Customer service
#1349781
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Pearson Education - Getting access code

I ordered my access code through mypearsonstore.com and I haven't received my order. It has been past more than a week and nothing. Very bad for such a big company. No customer phone number only technical support as if I need technical support right now. I will be dropped from my calls without this *** access code. College and books are such a scam. I never want to order through this people anymore. They even Make you think twice about college. Terrible for getting orders on time.
1.1
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Pearson Education Customer Care
#1349071
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