Product: Pearson Education Customer Care Clear all filters (112 of 112 reviews match)
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Pearson Education - Access code to My lab

4.0
Details
had a great experience. and the answers that I requested were answered and I was given great customer service.
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Review
#1640330 Review #1640330 is a subjective opinion of poster.
Service
Pearson Education Customer Care
Pros
  • When it worked it was a good site to use
Reason of review
Good customer service

Pearson Education in Reston, Virginia - Horrible customer service

Waited on the phone for hours to see why the code i purchased didn't work. This company is a monopoly and doesn't care. To advertise that they have 24-hr customer service but be unavailable is a crime.
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Review
#1639714 Review #1639714 is a subjective opinion of poster.
Service
Pearson Education Customer Care
Reason of review
Poor customer service

Pearson Education in Phoenix, Arizona - Horrible customer service bought an e-book doesn’t even work

Talk to 7 people to try to help me nobody knows how to solve the problem but the e-book doesn’t even open up it’s a blank page
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Review
#1638756 Review #1638756 is a subjective opinion of poster.
Service
Pearson Education Customer Care
Reason of review
Poor customer service

Pearson Education - Changing teacher code for same subject

1.0
Details
Pearson Education - Changing teacher code for same subject
Horrible customer service, I waited for 45-50 minutes and no answer. Very unprofessional and not helpful at all. Very disappointed with this educational system thus far. My request is very easy to fix; although, I have had no communication with customer service line. Already, see delays in my school work due to that.
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Review
#1637313 Review #1637313 is a subjective opinion of poster.
Service
Pearson Education Customer Care
Cons
  • Wait time
Reason of review
Poor customer service
Tags
  • Account Access Issues
  • What Customer Service
1.0
Details
Pearson Education - It would be nice if someone would answer!
What happened is no one has answered the phone, check the hd time on the picture. As i am submitting this review i still have not spoke to a single person.... Thanks Pearson, just wanted tk get the mobile app to work!
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1 comment
CalmSawfish851
#1739141

Same here! I don’t know what’s going on with them today but no one literally is answering the phone.

I need some answers soon. Hopefully they will get their *** together

Review
#1637196 Review #1637196 is a subjective opinion of poster.
Service
Pearson Education Customer Care
Reason of review
I just want someone to answer the phone!
Preferred solution
Someone to answer the damn phone....

Pearson Education in Brooklyn, New York - Issues with access code

Customer Service closed. Automative service suggest to call back.
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Review
#1636506 Review #1636506 is a subjective opinion of poster.
Service
Pearson Education Customer Care
Reason of review
Poor customer service
1.0
Details
YOUR COMPANY SENDS YOU AROUND THE WORLD, PHILLIPINES AMERICA, INDIA. NO ONE IS ABLE TO HELP YOU, YOU ARE REROUTED PUT ON HOLD WHEN SOMEONE IS FINALLY ABLE TO HELP YOU , SO YOU THINK YOUR DISCONNECTED. THIS IS A JOKE. My name is Jennie A. Baca Kalaher. I purchased...
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Review
#1633309 Review #1633309 is a subjective opinion of poster.
Service
Pearson Education Customer Care
Reason of review
Poor customer service

Pearson Education in New Orleans, Louisiana - Can’t get into my course

Can’t login to MyLab so i'am able to access my homework.
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Review
#1568683 Review #1568683 is a subjective opinion of poster.
Service
Pearson Education Customer Care

Pearson Education - Terrible Program

1.4
Details
It always freezes and never loads when it is suppose to. When you get error codes and try to connect to customer service it never connects. Definitely do not recommend any school to use horrible program!
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Review
#1563724 Review #1563724 is a subjective opinion of poster.
Service
Pearson Education Customer Care
Pros
  • Payment process
Cons
  • Quality of the product
  • Entire system
Reason of review
Bad quality
Loss
$100
1.0
Details
It has been over 3 months and a full semester to get refunds for a class I purchased before finding the bulk deal for the same material. They have been a nightmare to deal with and keep transferring and hanging up on me. No one there has a clue of what is going on. I...
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Review
#1563435 Review #1563435 is a subjective opinion of poster.
Service
Pearson Education Customer Care
Reason of review
Return, Exchange or Cancellation Policy
Loss
$216
Preferred solution
Full refund