Product: Pearson Education Customer Care Clear all filters (0 of 46 reviews match)
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I order a book last for my son and after checking the order status online several times and the status did not change. I decided to contact Pearson customer service to inquire about the status of my order. I explain to the rep that I have experience this issue over the...
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1.0
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Pearson Education Customer Care
#1342707
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All I wanted was a refund for my access code but every time I keep asking for it they would direct me to the same page over and over again. I submitted a case and then they told me to call this number and then I was sent back to the SAME page I filed my refund with...
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Pearson Education Customer Care
#1341745
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I have spent over a week dealing with their customer service team. After being promised a refund I was still charged and have had to argue with them to receive a refund which they already said they had given me. Terrible response times, rude emails filled with spelling...
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1.1
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Pearson Education Customer Care
#1341694
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I bought MyMathLab in the end of May for a class then dropped the class within a week and received $112 back to my credit card. A month later June 26th, I was notified from my bank that Pearson charged my account $110.5 when I have not bought anything. I called...
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1.0
Product
Pearson Education Customer Care
I didn't like
  • Random charges
#1305268
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I cancelled at May 30, I called pearson customer service number, the lady who answered the phone is very nice. I was talking to her about switch my online homework meterial which is different price but the same content, but I accidentally paid the more expensive one....
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3.0
Product
Pearson Education Customer Care
#1270336
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Whenever I have the misfortune to contact Pearson they screw things up so badly - how does this company survive? If you have shares in this company then sell them as there is now way they will continue in the long run!! 1. As a business author I used to have a direct...
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Pearson Education Customer Care
#1219168
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Last Wednesday I started having issues with accessing my etext book, I called today (Saturday) and spoke with a gentleman named Erick.Let's just say, he went beyond to assist me with my problem. Turns out is was a browser issue. Despite the fact I said I'll call Apple...
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5.0
Product
Pearson Education Customer Care
#1182222
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Pearson Education - Incompetent reps top to bottom

Tried to get a desk copy for over a month prior to teaching a course. After reaching out to different representatives on more than one occasion by every method known, still no book. Incompetent... I teach several intro courses and hundreds of students a year. I am done with this company.
1.0
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Customer service
Product or Service Quality
Reliability
Staff
Product
Pearson Education Customer Care
#1177155
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Every customer support link leads you back to the same form, which only takes you in a circle of useless articles.I get trying to reduce the flood of emails such a huge company can have, but sometimes we actually know we need to talk to a person, or at least get a case...
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1.3
Product
Pearson Education Customer Care
#1176683
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Pearson for some ungodly reason has hired overseas' telephone agents who break the law by demanding that your telephone conversation be recorded by Pearson, operating off the Continental United States.I live in a State that prohibits the recording of any conversation...
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YouthfulClownFish
YouthfulClownFish

I am forewarned - Never will I buy bools from this POS company & so will all of my friends

1.7
Product
Pearson Education Customer Care
I didn't like
  • Lack of service
#1175522
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