Product: Pearson Education Customer Care Clear all filters (0 of 82 reviews match)
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Basically I needed a textbook by a certain date in September. When I originally purchased the book I clicked the option for overnight shipping and upon checking out and paying it just changed to standard shipping by itself. I called the same day and spoke to someone...
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1.0
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Pearson Education Customer Care
#1433890
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Pearson Education - Help with receipt

Was given another number to call.
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Pearson Education Customer Care
#1420871
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I use "On Cooking" 5e update and have been trying to get in contact with Heidi Dressler about an exam copy of 6E for several weeks with no feedback from her. Tried navigating website and all I do is go in circles and never getting to ordering possibilities of the...
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Pearson Education Customer Care
#1420111
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Pearson Education - Requested refund three months ago

More than three months ago I requested a refund for a Psychology book purchased through Pearson in the form of a check. I haven’t received the refund and when I cannot customer service I’m being told the situation is resolved when clearly it hasn’t been.
1.0
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Pearson Education Customer Care
#1406286
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Pearson Education - Reg account creation for accessing Instructor resources

Pearson Education - Reg account creation for accessing Instructor resources
I have attached the mail. I haven't received the instructions yet!
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Pearson Education Customer Care
#1406070
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Listen, I was trying to buy some things on November 7th. And I suddenly get this surprise that my card got declined. I'm broke, OK? I'm a college student, so yeah. But I was extremely baffled the fact that my card got declined when I knew that I had enough on my card....
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Pearson Education Customer Care
#1398452
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I opened several cases to get a refund when I bought an online book that I didn't need. I had to open several cases because they would close each case and say the refund has been issued but there would be no refund. This happened over a period of almost two months. And...
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Anonymous
Heidi

Same problem, absolute worst customer service of my life.

Anonymous
ANNIE

I am having the same issue.I got a book which I didn't need and returned it. I have the USPS tracking number which states the date it was received by Pearson. They are DISHONE...

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Pearson Education Customer Care
#1390303
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I have read so many accounts from College students about being ripped off from purchases and poor or lack of any customer service from Pearson Education that I'm surprised that there is no Class action lawsuit for this, Do you *** even sleep? I initiated a search of...
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1.0
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Pearson Education Customer Care
I didn't like
  • All
#1382381
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I have contacted this company 5 times since September 2nd trying to obtain a refund. After 3 attempts 2-1/2 weeks ago I finally received an email that they would refund the money within 10-15 days. Why a refund should take that long is beyond me (it didn’t take them...
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1.0
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Pearson Education Customer Care
I didn't like
  • Returning book is impossible
  • Customer service is nonexistent
#1379739
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I needed to return an unopened book because on the first day of class, we were told the book wasn't required. After a horrible one hour on the phone with customer service overseas, I was able to get a return label for UPS. Before all that it took me at least an hour to...
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Pearson Education Customer Care
#1377812
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