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Account | Pearson Education

Your customer service is absolute trash.
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Review
#1763426 Review #1763426 is a subjective opinion of poster.
Service
Pearson Education Customer Care
Reason of review
Poor customer service

Trouble Registration | Pearson Education in Meridian, Idaho

Your call cannot be answered at this time, please try again later
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Review
#1762762 Review #1762762 is a subjective opinion of poster.
Service
Pearson Education Customer Care
Verified Buyer

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Unknown | Pearson Education

Unknown - Pearson Education
Number was said to be incorrect or temporarily unavailable.
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Review
#1761110 Review #1761110 is a subjective opinion of poster.
Service
Pearson Education Customer Care
Pros
  • Books and digital content
Cons
  • Phone service
Reason of review
Return, Exchange or Cancellation Policy
Loss
$75
Preferred solution
Full refund

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Verified Reviewer

Resolved: Inconveniency/need replacement book | Pearson Education

Update by user Jan 15

Customer service replaced

Original review posted by user Jan 13

Nobody answered the customer support line
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Resolved
Review
#1760590 Review #1760590 is a subjective opinion of poster.
Service
Pearson Education Customer Care
Pros
  • Good authors
Cons
  • Bad customer service
Reason of review
Poor customer service
Loss
$130
Tags
  • Course Materal
Verified Buyer

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Wrong Purchase | Pearson Education in Glendora, California

1.0
Details
Wrong Purchase - Pearson Education
I want a refund so I can purchase the right product and I can not get ahold of Pearson or anyone who will help me
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Review
#1760499 Review #1760499 is a subjective opinion of poster.
Service
Pearson Education Customer Care

Charged for a code and never got it and double charged | Pearson Education

1.8
Details
I was double charged for a order that I didnt even get a code for or order confirmation. When I called to resolve I got no answer.
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Review
#1759851 Review #1759851 is a subjective opinion of poster.
Service
Pearson Education Customer Care
Cons
  • Online support
  • Cannot process a refund
  • Server is not reliable
Reason of review
Order processing issue
Loss
$181
Preferred solution
Let the company propose a solution
Tags
  • Pearson Etext

Server Error | Pearson Education in Orlando, Florida

1.0
Details
It rang once then made an error noise and a robot came on and said were sorry, youve reached the wrong number or are calling from a number that has been blockedIve had nothing but issues with this online etext and cant get any help!!
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Review
#1759342 Review #1759342 is a subjective opinion of poster.
Service
Pearson Education Customer Care
Reason of review
Access/ activation issues
Preferred solution
Let the company propose a solution

Order issue | Pearson Education in Atlanta, Georgia

1.0
Details
The call was not answered
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Review
#1757223 Review #1757223 is a subjective opinion of poster.
Service
Pearson Education Customer Care

Terrible customer service | Pearson Education in Marion, Ohio

1.0
Details
We have attempted to set up on-line scoring for a program purchased from Pearson since August 2019. To date, after no less that 5 phone calls that lasted anywhere from 50 minutes to 1 hour, 15 minutes and being transferred to no less than 6 different people each time we called, WE STILL DON"T HAVE THE ONLINE SCORING SYSTEM that we paid for. Customer services personnel are not knowledgable and CANNOT ANSWER QUESTIONS. As a public school district, we do not have this kind of time. The level of incompetence is unacceptable.
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Review
#1753011 Review #1753011 is a subjective opinion of poster.
Service
Pearson Education Customer Care

Pearson Education Reviews

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Help online | Pearson Education in Carrollton, Texas

1.0
Details
Contacted number, representative transferred call to disconnected number.
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Review
#1750669 Review #1750669 is a subjective opinion of poster.
Service
Pearson Education Customer Care