Manufacturer: Pearson Education Category: Customer Care Clear all filters (26 of 26 reviews match)
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I paid for and scheduled the CCNP ROUTE exam circa 11/2016 using my credit card.Given I had been working a lot with switching lately I decided to take the CCNP SWITCH exam instead and take the ROUTE exam later. When I tried to cancel online to get the refund so I could...
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Anonymous
Anonymous

Yes They hide and you cannot get a straight answer and a new person each time

Anonymous
Anonymous

This company has no business evaluating student performance Its all about the almighty dollar $$$

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Pearson Education Customer Care
#1032449
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Would you like me to keep this chat window open for you? Ann Melody G (1/24/2017, 12:38:42 AM): Since I have not heard from you yet, I will now close this chat. Please feel free to chat with us again if we can be of further assistance. Ann Melody G (1/24/2017, 12:38:58 AM): Thank you for contacting Pearson Education...
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Anonymous
Anonymous

They just outsource and hire temps and they dont train well Everyone is lost and just trying to hang on to their poorly paid job

2.0
Product
Pearson Education Customer Care
I didn't like
  • Lack of english
#1031872
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I spent 35 minutes on the phone with a representative I could barely understand for him to send me the "Read Me" document which I specified I had already went through and have on my computer currently after asking the same questions over and over.He was more worried...
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Pearson Education Customer Care
I didn't like
  • Phone support
  • Customer service and
  • Attitude
#990138
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Pearson Education Customer Care Review

#1004695
Worst customer service I ever witness. When they can't answer you question they hang up on you...yeah THEY HANG UP! Then when you solve your issue ( on your own) they have the AUDACITY to email you back to "check in" simply replied back "f*** you"
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Pearson Education Customer Care Review

#857347
On phone for an hour in 15 minutes.May 31 2:16 pm still no help. What is this?
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I actually have a good review.Yes, the homework answer process is lengthy, Im aware. However, today i dealt with support for the first time and was highly pleased! I took a calc. Class last semester and had to withdraw, long story short i registered for it again this...
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4.7
Product
Pearson Education Customer Care
#988133
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I have been trying for several month to get Person's representatives/educators help with Revel set-up for Canvas for Psychobiology course.I have asked at least for a guide to do it myself (this is my first class offering on Canvas and Canvas system is new to our...
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1.0
Product
Pearson Education Customer Care
I didn't like
  • Poor support
  • Poor customer support
#978032
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Very rude encounter with a supervisor after a day trying to locate my university's rep, in order to troubleshoot why the school was dropped from the portal menu - and as result, we do not exist.Presents a problem when 25 students call or email order the textbook...
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Pearson Education Customer Care
#977303
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I purchased a book from the college bookstore for my son's computer class.While he was signing up, he told me he needed me to pay for a lab fee. In a rush, I went ahead to pay with my credit card when and immediately discovered that the book had an access code. I tried...
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1.0
Product
Pearson Education Customer Care
#932730
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After spending around a half hour on hold trying to reach customer support, I was greeted by a man who seemed in no apparent rush to accomplish anything.After repeatedly re-verifying the same information multiple times we finally determined I had acquired the wrong...
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Pearson Education Customer Care
#919826
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I find it utterly ridiculous that universities require this textbook and its associate lab (it this case (MyOMLab) only to find the "the access code doesn't work"...aka error code 84 This is the second overpriced book I've purchased from Pearson, and both time same...
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Pearson Education Customer Care
#910070
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I've used Pearson before for a biology and another programming course and it turned out fine-- just your typical pay to complete homework assignments ***.Buggy system and not much help on assignments, but at least it worked and I could just do the assignments and get...
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Pearson Education Customer Care
#909930
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