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Pearson Education - Poor customer service

Update by user Sep 23

Still resolving. Pearson's admitted fault, agreed to re run test at no further cost. Waiting to see if new test works and no further issues.

Original review posted by user Aug 23
My child had to complete a Pearson's supplied test online. Connectivity issues occurred after a successful pretest, so couldn't access the test at allotted time. Contacted Pearson's via email immediately (don't bother trying to call them, they don't answer!), took 5 days to get a response! They told us test can be retaken if we pay again. Pointed out via several more emails as they are hard of understanding, that we never accessed the test as we couldn't! Looked at Trustpilot, Reddit etc, this company is utterly loathed for poor customer service and money grabbing. They shouldn't be allowed to have these contracts and their CEO Mr Fallon should be arrested for fraudulent business practices. How are they allowed to continue trade in the UK?

User's recommendation: PEARSON'S - MONEY GRABBING & POOR CUSTOMER SERVICE.

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ID
#2131219 Review #2131219 is a subjective opinion of poster.
Service
Pearson Education Customer Care
Cons
  • Did not respond to requests for support and help
  • Appalling attitude
  • Product will not load
Loss
$75
Preferred solution
Deliver product or service ordered

Pearson Education - Poor customer service

Every time I reach out for help thru phone or online chat, you try to get me to buy something. I already did but will not again. Poor customer support. Would appreciate a call back at 508-737-1017 asap
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ID
#2130365 Review #2130365 is a subjective opinion of poster.
Service
Pearson Education Customer Care
Preferred solution
Deliver product or service ordered

Pearson Education - Bad customer Services

1.3
Details
The Worst ever experience with PTE customers care, I have not seen any organization so careless, I am struggling to get my test reschedule, there was some glitch in the software on the day of test(3rd August 2020), I have given a Case ID 04837148 and Executives told me PTE tech team will get back to me with in 4-5 days. This is 10th day already I have not even received a single email from PTE team. I called up customer services many times and customer care executives were disconnecting my calls again and again. I am so frustrated , I need your URGENT attention on this matter .

User's recommendation: Never, I will never ever recommend.

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ID
#2113896 Review #2113896 is a subjective opinion of poster.
Service
Pearson Education Customer Care
Loss
$250
Preferred solution
Full refund

Pearson Education - Unable to contact customer service for any reason

5.0
Details
Unable to contact customer service for any reason

User's recommendation: Be prepared to be ripped off and unable to resolve it once it happens.

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ID
#2033343 Review #2033343 is a subjective opinion of poster.
Service
Pearson Education Customer Care
Pros
  • Unable to get in contact with customer service
Loss
$300
Preferred solution
Full refund

Pearson Education - Horrible Customer Service 0 STARs if possible

on hold for an hour just to get a hold of somebody then put on hold for another 3 hrs just for them to not even answer, Literally the background music died down. Is it possible to shut down this entire company? not just the customer service, just shut this scam of a company down.That would be a great consideration

User's recommendation: DO NOT HAVE BUSINESS with THIS COMPANY.

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ID
#2023028 Review #2023028 is a subjective opinion of poster.
Service
Pearson Education Customer Care
Cons
  • Long wait time
  • On hold for every question about 30-45 mins
  • No reference numbers
Loss
$2000
Preferred solution
Shut down of this company, Give another company a chance to make money

Pearson Education - Access Code

4.0
Details
The line was busy and couldn't get the help demanded
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ID
#1951329 Review #1951329 is a subjective opinion of poster.
Service
Pearson Education Customer Care
Pros
  • When it worked it was a good site to use
Cons
  • Too difficult to get in contact with customer service
Preferred solution
Let the company propose a solution

Pearson Education - Successmaker

Not in service..temporarily I need customer service
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ID
#1856030 Review #1856030 is a subjective opinion of poster.
Service
Pearson Education Customer Care
Preferred solution
Answer a question on how to reset a student

Pearson Education - Terrible service

1.0
Details
Unbelievable system blocks to get to a course I've already paid for! The want to have cashed files and cookies unblocked!?!

User's recommendation: Don't use them.

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ID
#1834927 Review #1834927 is a subjective opinion of poster.
Service
Pearson Education Customer Care
Pros
  • Customer service is a con
Cons
  • Poor customer service
Loss
$37
Preferred solution
Full refund

Pearson Education - Technical issues

1.0
Details
Called the number and it says my call can not go through AND YOU GUYS NEED TO UPDATE THE TOLL FREE NUMBER BECAUSE IT IS NO LONGER ACCESSIBLE FOR OTHERS TO REACH OUT TO YOU GUYS. THANK YOU!
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ID
#1830303 Review #1830303 is a subjective opinion of poster.
Service
Pearson Education Customer Care

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Pearson Education - Customer service

1.0
Details
They said to call between 9am-8pm Monday-Friday. It is 9:30am, and they are making me wait around 20 minutes for them to pick up the phone. Also, they keep saying two calls ahead. They are very slow.

User's recommendation: Be Patience, they are very slow.

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ID
#1825471 Review #1825471 is a subjective opinion of poster.
Location
New York, New York
Service
Pearson Education Customer Care

Pearson Education - Rescheduling Charges because coronavirus fee

1.0
Details
Nobody responded my call. I waited, called again and nothing.

User's recommendation: Answer your phone.

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ID
#1824129 Review #1824129 is a subjective opinion of poster.
Location
Elkton, Maryland
Service
Pearson Education Customer Care

Pearson Education - Unable to access assignments

1.0
Details
No one is answering my calls to get this problem fixed.
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ID
#1820494 Review #1820494 is a subjective opinion of poster.
Location
Canoga Park, California
Service
Pearson Education Customer Care

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Pearson Education - Return & refund

1.0
Details
The Worst customer service ever. They're never answering the phones
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ID
#1812234 Review #1812234 is a subjective opinion of poster.
Service
Pearson Education Customer Care
Preferred solution
Full refund

Pearson Education - AVOID

1.0
Details
They provide ZERO support. I have been teaching a class since AUGUST 2019 and I STILL DON'T HAVE ACCESS TO THE TEACHING MATERIALS. No working phone numbers, staffed by contractors who seem to always be elsewhere (not available when needed most), outdated course materials. Spelling errors, misleading test questions, thier materials are programmed in FLASH, about 50 websites, very confusing access....I could go on and on
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ID
#1804230 Review #1804230 is a subjective opinion of poster.
Location
Tallahassee, Florida
Service
Pearson Education Customer Care

Pearson Education - To future authors - get a working phone number.

I am trying to check on a 1099 form. I have left messages; I have sent an email. No one responds. Phone mail boxes are full. Does anyone work at Pearson?? I found another phone number for customer service. It is no longer valid. I would like to file my income taxes but cannot without the 1099 form from Pearson. HELP!
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ID
#1782968 Review #1782968 is a subjective opinion of poster.
Service
Pearson Education Customer Care
Cons
  • Horrible customer service
Reason of review
Poor customer service
Preferred solution
Sent 1099 form