Manufacturer: Pearson Education Category: Customer Care Clear all filters (32 of 32 reviews match)
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My professor sent a link, a log on name, and a password.This brought me to a link that say the item was $80 with free shipping. Once the item was in the shopping cart, the price changed to $126 plus shipping and tax. I had no option but to order it and thought I could...
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2.4
Product
Pearson Education Customer Care
I liked
  • Program
I didn't like
  • There is no customer service phone number
  • Tech support
  • Pricing
#1100936
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Well, I was on hold with these people for about an hour.I have so much to do. So much homework and other things. If you can't run a company then don't run it at all. Plz change management. I would lolly like to have a company that could actually answer the phone for a...
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Pearson Education Vilnius, Vilniaus M.
Product
Pearson Education Customer Care
I didn't like
  • Service
#1091481
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You can no longer reach someone at Pearson Higher Education Publishing using an "800' number.No number is provided. This is deliberate, because their new corporate "strategy' is to funnel all requests for desk copies through the sales rep, who is available...whenever....
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1.0
Product
Pearson Education Customer Care
#1091214
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Pearson Education Customer Care Review

#1004695
Worst customer service I ever witness. When they can't answer you question they hang up on you...yeah THEY HANG UP! Then when you solve your issue ( on your own) they have the AUDACITY to email you back to "check in" simply replied back "f*** you"
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Pearson Education Customer Care Review

#857347
On phone for an hour in 15 minutes.May 31 2:16 pm still no help. What is this?
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This past semester I had to use Pearson MyLabsPlus for a 16 week math course I took online.Everything was going good until one day I was doing homework and was unable to save the answers to my math problems that it took me 5-10 minutes to do! I called customer service...
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Anonymous
Anonymous

my math lab sucks. colleges show know better. I can't teach myself advanced mathematics.

1.2
Product
Pearson Education Customer Care
#1075821
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We pay an OUTRAGEOUS amount of money for a product that never works, does not work as a teaching methodology and is nothing short of stealing state funding from students.Its Fraud, in a nutshell. And GOD forbid a student actually be able to call a human and get some...
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Anonymous
Pearson employee

As an employee , its a rip off indeed. The technology sucks and theyre being sued for human rights issues.

1.0
Product
Pearson Education Customer Care
I didn't like
  • Everythng
#1053478
Reply to reviews
I paid for and scheduled the CCNP ROUTE exam circa 11/2016 using my credit card.Given I had been working a lot with switching lately I decided to take the CCNP SWITCH exam instead and take the ROUTE exam later. When I tried to cancel online to get the refund so I could...
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Anonymous
Anonymous

Yes They hide and you cannot get a straight answer and a new person each time

Anonymous
Anonymous

This company has no business evaluating student performance Its all about the almighty dollar $$$

Product
Pearson Education Customer Care
#1032449
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Would you like me to keep this chat window open for you? Ann Melody G (1/24/2017, 12:38:42 AM): Since I have not heard from you yet, I will now close this chat. Please feel free to chat with us again if we can be of further assistance. Ann Melody G (1/24/2017, 12:38:58 AM): Thank you for contacting Pearson Education...
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Anonymous
elizabeth

Wow...thank you for posting that. I have tried to contact them twice and have been also very frustrated with the language barrier and lack of familiarity with products.

Anonymous
Anonymous

They just outsource and hire temps and they dont train well Everyone is lost and just trying to hang on to their poorly paid job

2.0
Product
Pearson Education Customer Care
I didn't like
  • Lack of english
#1031872
Reply to reviews
Chat transcript.Wincel Stephen A (3/8/2017, 2:57:05 PM): Hi, my name is Wincel Stephen. How may I help you? Wincel Stephen A (3/8/2017, 2:58:22 PM): How may I help you? Me (3/8/2017, 2:58:53 PM): I've been trying to contact you guys for a while now. Wincel Stephen A...
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1.2
Product
Pearson Education Customer Care
I didn't like
  • Poor support
  • Phone service
#1018423
Reply to reviews
I spent 35 minutes on the phone with a representative I could barely understand for him to send me the "Read Me" document which I specified I had already went through and have on my computer currently after asking the same questions over and over.He was more worried...
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Product
Pearson Education Customer Care
I didn't like
  • Lack of english
  • Technical support
  • Customer service and
#990138
Reply to reviews
I actually have a good review.Yes, the homework answer process is lengthy, Im aware. However, today i dealt with support for the first time and was highly pleased! I took a calc. Class last semester and had to withdraw, long story short i registered for it again this...
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4.7
Product
Pearson Education Customer Care
#988133
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