Product: Pearson Education Customer Care Clear all filters (112 of 112 reviews match)
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Pearson Education - Extremely upset and frustrated - Company has many policy issues!

1.0
Details
We ordered our school book order on 8/7/19, and paid with credit card. Apparently, it is the Company policy not to contact you if there is a payment issue - whereas every other company we have dealt with, they always contact us immediately if there is any issue with payment. So because they did not contact us, we wasted 3 weeks thinking our order was arriving. When I called to see what was going on, and found out, I then replaced the order on 9/12. I no longer wanted to give a card to avoid issues! Still have not received info., and communication is horrible!
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Review
#1659088 Review #1659088 is a subjective opinion of poster.
Service
Pearson Education Customer Care
Cons
  • Not fulfilling their promises
  • Tech support
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered

Pearson Education in Muscat, Muscat - BETC training provider

Dear Sir; INTAJ Institute is a subsidiary of Sohar University, Oman-Sohar . We are planning to become BETC approve training centre to deliver technical training qualification level 2 for individuals & local industry. I've posted our online application day before yesterday but yet no feedback receive from your side. I will appreciate if you could lead us to become BETC approve training centre in Oman Regards, Obaid Hassan Al Jaradi Training Manager Mobile 97885020
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Review
#1657051 Review #1657051 is a subjective opinion of poster.
Service
Pearson Education Customer Care

Pearson Education - No body takes my call

1.0
Details
I renew my code but mylanguagelab didn’t take it. I had made numerous attempts to contact Pearso with no solution from them
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Review
#1656877 Review #1656877 is a subjective opinion of poster.
Service
Pearson Education Customer Care
Reason of review
Poor customer service
Loss
$90
Preferred solution
Let the company propose a solution

Pearson Education - Horrible Customer Service

1.0
Details
Website backtracks you through multiple sites until you can find a contact number. They put you on hold for a long time. Nothing works and everything is automated in the most ridiculous way possible. No way to tell the chat robot that you dont have a course ID. I dont know why anyone would buy such a non user friendly platform, ESPECIALLY when it is for school work.
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Review
#1652941 Review #1652941 is a subjective opinion of poster.
Service
Pearson Education Customer Care
Cons
  • Reliability issues
Tags
  • Killing Education
  • Horrible
  • Flawed Systems

Pearson Education - Did not get my score report

1.0
Details
I have done my exam on 5th September, but did not get my score report. Did not Even get any notification
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Review
#1650529 Review #1650529 is a subjective opinion of poster.
Service
Pearson Education Customer Care
Reason of review
Poor customer service

Pearson Education - Access Code

I logged into my math lab with my access code, it with through successfully. When i tried to log back in it’s asking me for an access code again. It won’t allow me to reuse my access code and i need to do my homework
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Review
#1647185 Review #1647185 is a subjective opinion of poster.
Service
Pearson Education Customer Care
Cons
  • Examples that have incomplete information
Tags
  • Pearson My Math Lab

Pearson Education in Worcester, Massachusetts - Refund

2.7
Details
I ordered the wrong book and needed a refund so that I could buy the right one from peaeson. Getting connected to a pearson representative for refunds isn't a thing. You have to write an email and wait. Something that could've been so simple takes days. I'm still waiting for them to get back to me and hopefully refund my momey back so that I can get the right book to do my homework. I gotta wait until monday for them to get back to me since I made the purchase on Friday evening.
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Review
#1647052 Review #1647052 is a subjective opinion of poster.
Service
Pearson Education Customer Care
Reason of review
Return, Exchange or Cancellation Policy
1.0
Details
I requested a desk copy in April on their website for a book I'm teaching this Fall. No book. I requested again on their website before school started. Still no book and it's two weeks into the semester! I contacted the Rep they had listed on the website. Rep Jennifer...
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Review
#1646295 Review #1646295 is a subjective opinion of poster.
Service
Pearson Education Customer Care
Pros
  • That they tried to resolve the issue
Cons
  • Service
Reason of review
Order processing issue
Preferred solution
Deliver product or service ordered

Pearson Education in Buena Park, California - Very poor customer service and lousy shipping process

1.6
Details
It takes several days for customer service to response and no phone# available for direct contact. The shipping process is disappointing. I ordered a book on 9/4 night and I was told it would ship on 9/5,and I chose overnight shipping, expecting it on 9/6, but they did not ship it on 9/5. This means I will not get it on the 6th. Why would they offer overnight service if they will not ship it accordingly
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Review
#1645897 Review #1645897 is a subjective opinion of poster.
Service
Pearson Education Customer Care
Reason of review
Poor customer service

Contact Pearson Education Customer Service

Mailing Address:
Pearson PLC
80 Strand
London , England WC2R 0RL
United Kingdom
Phone:
(202) 909-4520
All Pearson Education Contacts
1.0
Details
Pearson Education - I was on and off hold for FOUR HOURS
I’ve had to contact Pearson twice this week. The first being a two hour ordeal where I was hung up on and put on hold mid sentence. Then today I had another issue that took me from 12:30 to 4:30 to resolve. I was getting hung up on, redirected, I had to fill out online...
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3 comments
Irene Moore
#1746710
Shopping Expert

According to the Pearson Education reviews on PissedConsumer.com, the company currently has 1.3 out of 5 stars. The rating presented here is based on the feedback offered by customers in 419 different Pearson Education reviews.

Customers are not satisfied with poor customer service, technical support and wait time. However, customers like the website when it is running. To find a solution with Pearson Education, please contact the company customer care team. You may reach out to them by phone at (800) 328-5999 (toll-free number) and by email at scott.overland@pearson.com.

You may also share your experience with Pearson Education customers as well as the company top management by posting your comments via the company social networks. All contact information is available on the Pearson Education Contacts tab on the Pissed Consumer website.

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Review
#1640603 Review #1640603 is a subjective opinion of poster.
Service
Pearson Education Customer Care
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution