Product: Pearson Education Customer Care Clear all filters (35 of 35 reviews match)
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Horrible, horrible, horrible customer service system.Was immediately put through to an agent when initially seeking help, chatted for about 30 minutes, and was ultimately told to speak to my instructor. My instructor has made it clear that she can not resolve technical...
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Anonymous
William

You failed to inform us as to the type and specifications of the product.You also failed to indicate the costs involved.We don't know what you tried to buy, what you expected,...

1.6
Product
Pearson Education Customer Care
#1136904
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The incident started with me asking how to put a triple bar into an answer on my homework.I was told that the answer did not require a triple bar. I asked her was she sure, she said yes, I am looking at the answer. I told her I was as well, right out of my Pearson...
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1.0
Product
Pearson Education Customer Care
I didn't like
  • Dishonesty of staff
  • There is no customer service phone number
  • It support as well as their actual website errors
#1136245
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Trying to order a very expensive product for a school - no-one answers calls or rings back! Rubbish customer service as I've been passed on several times and still haven't got anywhere... It's like they don't want your money!
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Anonymous
James Kelly

Did anyone come back to you to help you? I’m sorry you’ve had a bad experience. I work for Pearson and have just discovered this website so will do what I can to help. I know ...

Product
Pearson Education Customer Care
#1105646
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Pearson Education Customer Care Review

#1004695
Worst customer service I ever witness. When they can't answer you question they hang up on you...yeah THEY HANG UP! Then when you solve your issue ( on your own) they have the AUDACITY to email you back to "check in" simply replied back "f*** you"
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Pearson Education Customer Care Review

#857347
On phone for an hour in 15 minutes.May 31 2:16 pm still no help. What is this?
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My professor sent a link, a log on name, and a password.This brought me to a link that say the item was $80 with free shipping. Once the item was in the shopping cart, the price changed to $126 plus shipping and tax. I had no option but to order it and thought I could...
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2.4
Product
Pearson Education Customer Care
I liked
  • Program
I didn't like
  • Pricing
  • Customer service doesnt respond to emails
  • Customer service and being overcharged
#1100936
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Well, I was on hold with these people for about an hour.I have so much to do. So much homework and other things. If you can't run a company then don't run it at all. Plz change management. I would lolly like to have a company that could actually answer the phone for a...
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Vilnius, Vilniaus M.
Product
Pearson Education Customer Care
I didn't like
  • Service
#1091481
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You can no longer reach someone at Pearson Higher Education Publishing using an "800' number.No number is provided. This is deliberate, because their new corporate "strategy' is to funnel all requests for desk copies through the sales rep, who is available...whenever....
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1.0
Product
Pearson Education Customer Care
#1091214
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This past semester I had to use Pearson MyLabsPlus for a 16 week math course I took online.Everything was going good until one day I was doing homework and was unable to save the answers to my math problems that it took me 5-10 minutes to do! I called customer service...
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Anonymous
Anonymous

my math lab sucks. colleges show know better. I can't teach myself advanced mathematics.

1.2
Product
Pearson Education Customer Care
#1075821
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We pay an OUTRAGEOUS amount of money for a product that never works, does not work as a teaching methodology and is nothing short of stealing state funding from students.Its Fraud, in a nutshell. And GOD forbid a student actually be able to call a human and get some...
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Anonymous
Pearson employee

As an employee , its a rip off indeed. The technology sucks and theyre being sued for human rights issues.

1.0
Product
Pearson Education Customer Care
I didn't like
  • Everythng
#1053478
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I paid for and scheduled the CCNP ROUTE exam circa 11/2016 using my credit card.Given I had been working a lot with switching lately I decided to take the CCNP SWITCH exam instead and take the ROUTE exam later. When I tried to cancel online to get the refund so I could...
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Anonymous
Anonymous

Yes They hide and you cannot get a straight answer and a new person each time

Anonymous
Anonymous

This company has no business evaluating student performance Its all about the almighty dollar $$$

Product
Pearson Education Customer Care
#1032449
Reply to reviews
Would you like me to keep this chat window open for you? Ann Melody G (1/24/2017, 12:38:42 AM): Since I have not heard from you yet, I will now close this chat. Please feel free to chat with us again if we can be of further assistance. Ann Melody G (1/24/2017, 12:38:58 AM): Thank you for contacting Pearson Education...
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Anonymous
elizabeth

Wow...thank you for posting that. I have tried to contact them twice and have been also very frustrated with the language barrier and lack of familiarity with products.

Anonymous
Anonymous

They just outsource and hire temps and they dont train well Everyone is lost and just trying to hang on to their poorly paid job

2.0
Product
Pearson Education Customer Care
I didn't like
  • Lack of english
#1031872
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