Product: Pearson Education Customer Care Clear all filters (91 of 91 reviews match)
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Pearson Education - Worst customer service

Since the migration of Pearson Higher Education's new systems and business model, as a textbook buyer, I am unable to quickly get a customer service person the phone to explain order status if there is a problem, or whether or not a shipment has actually gone out, sometimes Oasis is not is sync with the warehouse. I was hung up four times and rerouted in the credit department, no one would talk to me about our account. The customer service department is very frustrating from a bookstore perspective, since we are no longer a valued customer, all we get is the run around. It is the worst situation for our college bookstores. I dread having to call to get any issue resolved, and their reference email really does not do me any good, and is not wanted.
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Pearson Education Customer Care
#1524152
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Pearson Education - So far Terrible

I have requested access to a textbook as an instructor twice. As of this email I have received zero feedback. I haver tried to call every number on the website and I have gotten "No longer in service messages" or "Mailbox not set messages". I have tried to call my rep directly and the number has been busy every time I have called. I sent an email last week and I have yet to get a response. I am extremely disappointed that the lack of customer service I am receiving. I can be reached at pmgeorge@troy.edu or 334-808-6582. Thank you, Patrick George
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Pearson Education Customer Care
#1500627
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Pearson Education - HORRID Company

I teach at a large research I university in Arizona. Not only can we no longer get ahold of our Pearson Rep, the company is trying to soak our students for online products that do not work. I sincerely hope that this company realizes that, should my department dump the Pearson textbook line, they will lose a lot of revenue. Get it together!
1.0
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Pearson Education Customer Care
I didn't like
  • Program designed for failure
  • Customer service doesnt respond to emails
  • Technical support
#1491049
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Pearson Education - Contact phone number

I have been trying all day to find a phone number to call from the website for help with questions about online versions of a book and to order a book. There is not really any phone numbers on your website and every time I went to something it was no help. You need better contact information. I am very dissatisfied.
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Pearson Education Customer Care
#1487523
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Pearson Education - No refund even though Pearson said they initiated it

I bought mastering physics online course portal but then I dropped the class and no longer needed it. Put in a refund ticket, took forever for Pearson to contact me but they finally did weeks later. Said they would refund money back into my paypal account in 10 days. It’s been close to two months and still no sign of that money. Honestly have given up at this point. Lost 68 dollars and 95 cents to this.
1.0
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Pearson Education Customer Care
#1486686
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Pearson Education - Useless

I explained my problem 10 times to some representative who had too much trouble understanding not only english but also how the Pearson system works. He then told me that he could not fix my problem, when my other classmates had the same problem fixed. They hire some useless people.
1.0
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Pearson Education Customer Care
I didn't like
  • Phone service
#1460170
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I had to get a textbook for a class, but it needed an access code for the lab. The homework was coming up, so I ordered a textbook and spent for overnight delivery. The next day, they notify that the book is on back-order. Specifically, the email said that I can reply...
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1.0
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Pearson Education Customer Care
I didn't like
  • Lack of service
#1455822
I ordered a textbook (about $90) from Pearson back in October 2018 for a college course I was taking. Right after I purchased the textbook I received an email saying the book I ordered was a restricted item and I would not be charged for it. I even contacted customer...
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1.0
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Pearson Education Customer Care
I didn't like
  • Poor customer support
  • Refund policy
  • Wait time
#1455802

Pearson Education - Disc not delivered and not answering emails

I have emailed now called and was not even on hold for ten minutes waiting for her to say anything
1.0
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Pearson Education Customer Care
#1455245
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Basically I needed a textbook by a certain date in September. When I originally purchased the book I clicked the option for overnight shipping and upon checking out and paying it just changed to standard shipping by itself. I called the same day and spoke to someone...
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1.0
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Pearson Education Customer Care
#1433890