Product: Pearson Education Customer Care Clear all filters (91 of 91 reviews match)
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Pearson Education - Horrible

never picks up the phone. They are absolutely useless and horrendous. I cannot believe that they accept this as good customer service. I attempted to use my math lab login code and all I get is an error message on the site so I cannot access my materials and I am on a limited time frame to finish the course work. I have been on hold for over 40 minutes with no pick up at all. i will be sending emails to the head headquarters for this. I will not put up with all of this horrible non-sense while I am attempting to go to school with a full time job. All and all a horrible product with incompetent people providing customer service....if there is any.
1.2
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Pearson Education Customer Care
I liked
  • Non
#861503
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I don't know why they say 24/7 support when nobody is answering the phone.I have been on hold for hours and still nothing! They should change 24 hours to ZERO hour support! I just buy an access code from my college's bookstore and it say invalid and I had been trying...
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Anonymous
Anonymous

You've been hold due to a high volume of queues. ***.

Product
Pearson Education Customer Care
#861157
Locked out of my course twice now for no apparent reason.It says try again in an hour... called pearson 24/7 support and tried chatting with an agent. Someone finally answered after being on hold for over 30 min. No one ever answered my chat request. I'm still on the...
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Pearson Education Customer Care
#857884

Pearson Education Customer Care Review

On phone for an hour in 15 minutes.May 31 2:16 pm still no help. What is this?
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Pearson Education Customer Care
#857347
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SO CALLED 24/7 SUPPORT DOES NOT ANSWER WHAT A RIP OFF! in the middle of doing my homework assignment, i go to submit gives an error tried to find a number and all i get is fill in the blanks and submit don`t know why they are allowed to rip off students with false...
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Product
Pearson Education Customer Care
#836879
I am a teacher in Hawaii using Math XL For School and for any teacher out there wanting to use this program, DON'T !! The customer support people are the worst. They give a run around type response in hopes of frustrating the customers and keeping their monies. ...
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DontBeATwit
DontBeATwit

Sounds to me like your students should be disheartened knowing their teacher is an ignoramus. You should really spend some time working with ENGLISH XL. If what you just typed...

1.0
Product
Pearson Education Customer Care
#707517
it is always a pain to use their service. lots of technical difficulties and I this they are giving commissioned to professors to force students to use their worthless system. when ever I need to do an assignment I have to reset my firefox (yeah!! doesnt work on any...
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1.0
Product
Pearson Education Customer Care
I liked
  • Non
#693911
I ordered student book editions several times. First off all I have to call as there is no on-line order platform that contains the school books my children use in class. Difficult access and difficult to order the most rudimentary tool kids need for school. Delivery...
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Product
Pearson Education Customer Care
I didn't like
  • Shipment time
  • Ease of ordering
  • Shipping expenses
#638371
I purchased a book published by this company. It had an important CD included in the back cover which was discovered to be cracked. I went to Pearson's web site and filled out the problem form which had a category for cracked CDs expecting that Pearson would send a...
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Product
Pearson Education Customer Care
I didn't like
  • Customer service and
  • Customer service
#607732
I was waiting for over 20 minutes for an online live customer support...I could have sworn they have buttons with text of what to already say. Within one second they can type paragraphs of oh im sorry to hear that bla bla bla and then you tell them your issue and its...
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2.0
Product
Pearson Education Customer Care
I didn't like
  • Technical support
  • Wait time
  • Transparency
#605346