Product: Pearson Education Customer Care Clear all filters (112 of 112 reviews match)
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Pearson Education in Elmhurst, Illinois - No refund

1.0
Details
They have awful customer service. I sent back my book for a return and after a month no one ever sent me a confirmation or my money back. I started to send emails to see if they got it and then they said i will get my money in 10 days. It has been 20 days since that email and I have still not gotten my money
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Review
#1375391 Review #1375391 is a subjective opinion of poster.
Service
Pearson Education Customer Care
Reason of review
Return, Exchange or Cancellation Policy
1.0
Details
I ordered what was supposed to be an ebook from their website. They took the money from my account immediately of course but then “shipped” my access code with no tracking number. The code never showed up I called customer service they told me the would look into what...
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#1372025 Review #1372025 is a subjective opinion of poster.
Service
Pearson Education Customer Care
Reason of review
Order processing issue

Pearson Education in Gilbert, Arizona - Terrible

1.5
Details
They decided to hang up on me
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Review
#1370452 Review #1370452 is a subjective opinion of poster.
Service
Pearson Education Customer Care
Reason of review
Poor customer service
They did not reply to my emails to cancel my order for a week, they pretty much waited on until the product was shipped to ask if I wanted to cancel it. Then would not reply about the return process. When I finally found the return address and returned it , I finally...
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Review
#1365762 Review #1365762 is a subjective opinion of poster.
Service
Pearson Education Customer Care
Reason of review
Order processing issue

Pearson Education in Dallas, Texas - Failed to provide service and a refund

1.0
Details
I bought an access code for a class. Pearson messed up and none of the book worked for our entire class. They agreed to give us refunds but only in the form of a gift card. This is unacceptable.
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#1362318 Review #1362318 is a subjective opinion of poster.
Service
Pearson Education Customer Care
Reason of review
Return, Exchange or Cancellation Policy

Pearson Education in Sterling Heights, Michigan - Charged me twice

1.0
Details
I have been charged twice for material. On september 6th I called to tell them. It is now September 21st and I call daily. They tell me they have issed a credit & it takes 5-10 days now its 10-15 days & still no money!! I am on the phone for a half hour every day trying to get this resolved!
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Review
#1361925 Review #1361925 is a subjective opinion of poster.
Service
Pearson Education Customer Care
Reason of review
Problems with payment
1.8
Details
You think that they would have more than plenty of books to give out to students at a University but when they ran out I was annoyed a bit but did not get to mad about it. But when I went in to get the books the day they were supposed to be in and they tell me that...
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Review
#1358959 Review #1358959 is a subjective opinion of poster.
Service
Pearson Education Customer Care
Reason of review
Order processing issue
Preferred solution
Let the company propose a solution
My son purchased a Chemistry Book Access code and was never sent the access code. Attempts to reach customer service have been fruitless. Terrible! You have to reach out via email then wait and wait and wait. He went through the process last week-no phone number on...
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Review
#1351897 Review #1351897 is a subjective opinion of poster.
Service
Pearson Education Customer Care
Reason of review
Poor customer service
Loss
$85
2.4
Details
It seems that as a company, Pearson is attempting to provide a moderately priced educational service to the best of their ability. Though the intentions of this business are in the right place, the amount of customer frustration is substantial. I believe I speak for...
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Review
#1349781 Review #1349781 is a subjective opinion of poster.
Service
Pearson Education Customer Care
Pros
  • I like the concept of this business
Cons
  • Customer service
  • I do not like the funamental principles behind this product
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
  • What Customer Service
  • Mesa College
  • Education
  • Textbook Access Code Failure
  • Pearson Online

Pearson Education - Getting access code

1.1
Details
I ordered my access code through mypearsonstore.com and I haven't received my order. It has been past more than a week and nothing. Very bad for such a big company. No customer phone number only technical support as if I need technical support right now. I will be dropped from my calls without this *** access code. College and books are such a scam. I never want to order through this people anymore. They even Make you think twice about college. Terrible for getting orders on time.
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Review
#1349071 Review #1349071 is a subjective opinion of poster.
Service
Pearson Education Customer Care
Reason of review
Order processing issue