Product: Pearson Education Customer Care Clear all filters (91 of 91 reviews match)
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I bought MyMathLab in the end of May for a class then dropped the class within a week and received $112 back to my credit card. A month later June 26th, I was notified from my bank that Pearson charged my account $110.5 when I have not bought anything. I called...
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1.0
Product
Pearson Education Customer Care
I didn't like
  • Random charges
#1305268
I was double charged $108.25 on June 27, 2018, and I have not received my money back. This is so unprofessional. I've called multiple times and all they say is that is going to take up to 8 days but its already July 6. The last lady that assisted me kept calling me...
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2.1
Product
Pearson Education Customer Care
I didn't like
  • Unprofessionalism
#1296858
I have tried since June 21st (it's now July 5th) to have a response to my request on how to obtain a hard or soft copy version of a required textbook. There has been no response to either my phone calls or emails. My students want to have access to this book in other...
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1.0
Product
Pearson Education Customer Care
I didn't like
  • Customer service
#1296339
On July 4, 2018 I awoke to see a wonderful amount of $108.11 taken from my account. I have not ordered or authorized this charge as I just paid them at the beginning of June and am still in MyMathLab with four weeks to go. I call them on July 5th only to be put on hold...
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Anonymous
Cam

I'm in the same situation. They sent me an email July 3rd saying they will give me my refund 7-10 days and now its July 16th and still nothing. I'm disputing the charge throug...

Anonymous
Laura

Same happened to me! Where did you find an actual phone number to call? I’ve looked all over the website. Will you share it? Thank you!

1.8
Product
Pearson Education Customer Care
I didn't like
  • Fact that they took money for something i did not order
#1296033
Pearson Education - Double Charged
I was double charged for my purchase a month after the purchase because of “system changes.” The Pearsons page has changed but with my bank account too.. Customer service told me it may take up to 2 weeks, then if it’s not resolved I can open up another case. This is...
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1.0
Product
Pearson Education Customer Care
#1292919
A conflict of schedules prevented me from taking a class online during the summer. I had contacted Pearson support about a month ago requesting a refund after I officially dropped the class. I had contacted Pearson email customer support on many occasions to find out...
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2.0
Product
Pearson Education Customer Care
#1291883
My temp access expired, their payment system has been down for a week. Have called and online chatted almost everyday this week- I constantly get transferred, told there's nothing they can do, and told there is no customer relations phone number or email for me to...
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1.4
Product
Pearson Education Customer Care
I liked
  • Nada
I didn't like
  • Customer service and
#1286200
I want to talk to a real person not voice recording. I have negative 34 dollars in my bank account. I was charged 79 bucks twice. I NEED to get this fixed. ASAP. i need my money. I only needed to purchase the access code once not twice. If you can please please please...
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Anonymous
David

Pearson is a bunch of fraud *** *** Always double charging people and acting like they cant do anything about it. *** company and customer service on earth.

Anonymous
Esther007

These people are crooks. I just got charge for a purchase I did not even do. I have an unauthorized purchase through my bank for 103? Like what the actual F* . I call my bank ...

1.8
Product
Pearson Education Customer Care
#1272584
I cancelled at May 30, I called pearson customer service number, the lady who answered the phone is very nice. I was talking to her about switch my online homework meterial which is different price but the same content, but I accidentally paid the more expensive one....
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3.0
Product
Pearson Education Customer Care
#1270336
Whenever I have the misfortune to contact Pearson they screw things up so badly - how does this company survive? If you have shares in this company then sell them as there is now way they will continue in the long run!! 1. As a business author I used to have a direct...
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Product
Pearson Education Customer Care
#1219168