Product: Pearson Education Customer Care Clear all filters (0 of 82 reviews match)
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Whenever I have the misfortune to contact Pearson they screw things up so badly - how does this company survive? If you have shares in this company then sell them as there is now way they will continue in the long run!! 1. As a business author I used to have a direct...
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Pearson Education Customer Care
#1219168
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Last Wednesday I started having issues with accessing my etext book, I called today (Saturday) and spoke with a gentleman named Erick.Let's just say, he went beyond to assist me with my problem. Turns out is was a browser issue. Despite the fact I said I'll call Apple...
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5.0
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Pearson Education Customer Care
#1182222
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Pearson Education - Incompetent reps top to bottom

Tried to get a desk copy for over a month prior to teaching a course. After reaching out to different representatives on more than one occasion by every method known, still no book. Incompetent... I teach several intro courses and hundreds of students a year. I am done with this company.
1.0
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Customer service
Product or Service Quality
Reliability
Staff
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Pearson Education Customer Care
#1177155
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Every customer support link leads you back to the same form, which only takes you in a circle of useless articles.I get trying to reduce the flood of emails such a huge company can have, but sometimes we actually know we need to talk to a person, or at least get a case...
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1.3
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Pearson Education Customer Care
#1176683
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Pearson for some ungodly reason has hired overseas' telephone agents who break the law by demanding that your telephone conversation be recorded by Pearson, operating off the Continental United States.I live in a State that prohibits the recording of any conversation...
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YouthfulClownFish
YouthfulClownFish

I am forewarned - Never will I buy bools from this POS company & so will all of my friends

1.7
Product
Pearson Education Customer Care
I didn't like
  • Lack of service
#1175522
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I called Pearson recently to inquire about the price of stand-alone MYLab/Mastery products.I am a student and cannot afford the prices at my college bookstore, so I'm trying to get what I need for the least possible amount. First, the person I spoke to was barely...
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Pearson Education Customer Care
#1169713
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Horrible, horrible, horrible customer service system.Was immediately put through to an agent when initially seeking help, chatted for about 30 minutes, and was ultimately told to speak to my instructor. My instructor has made it clear that she can not resolve technical...
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Anonymous
William

You failed to inform us as to the type and specifications of the product.You also failed to indicate the costs involved.We don't know what you tried to buy, what you expected,...

1.6
Product
Pearson Education Customer Care
#1136904
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The incident started with me asking how to put a triple bar into an answer on my homework.I was told that the answer did not require a triple bar. I asked her was she sure, she said yes, I am looking at the answer. I told her I was as well, right out of my Pearson...
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1.0
Product
Pearson Education Customer Care
I didn't like
  • Dishonesty of staff
  • Tech support
  • It support as well as their actual website errors
#1136245
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Called Pearson Vue on 10/25/2017, after a long message I got connect to a person who I believe in India. After he asked me for all the information and I gave the case number which opened by the test center, he put me on hold for 10 mins. Then he came back and asked if...
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Pearson Education Customer Care
I didn't like
  • Bad customer service
#1120504
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Trying to order a very expensive product for a school - no-one answers calls or rings back! Rubbish customer service as I've been passed on several times and still haven't got anywhere... It's like they don't want your money!
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Anonymous
James Kelly

Did anyone come back to you to help you? I’m sorry you’ve had a bad experience. I work for Pearson and have just discovered this website so will do what I can to help. I know ...

Product
Pearson Education Customer Care
#1105646
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