Product: Pearson Education Customer Care Clear all filters (91 of 91 reviews match)
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All I wanted was a refund for my access code but every time I keep asking for it they would direct me to the same page over and over again. I submitted a case and then they told me to call this number and then I was sent back to the SAME page I filed my refund with...
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Pearson Education Customer Care
#1341745
I have spent over a week dealing with their customer service team. After being promised a refund I was still charged and have had to argue with them to receive a refund which they already said they had given me. Terrible response times, rude emails filled with spelling...
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1.1
Product
Pearson Education Customer Care
#1341694
I can't open the test bank for my course. There isn't a phone number anywhere to get support!!!!! Keeps linking me to articles and other things that are not helping me! Oh and I ordered a copy of the text book over a month ago and did not receive it even though...
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Pearson Education Customer Care
#1340154
I just got off of a 41 MINUTE PHONE CALL with someone who was barely able to help me. It took her that long and me having to continuously repeat myself by explaining that her instructions weren't working for her to finally give me what I had explained I needed in the...
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1.0
Product
Pearson Education Customer Care
#1338914
I requested a paperback copy of the book 6 weeks ago, I asked my rep to have a copy sent to me (several times). She assured me the requests were forwarded, I believe her. Ever since I decided to adopt Revel Oltmanns I have had nothing but problems with Pearson. Today I...
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Pearson Education Customer Care
#1334406
Pearson Education - Second Attempt to send message: Re: Overcharge
Attention Pearson Education: This email serves to highlight that I have been charged on three occasions for payment to use your service. I am currently enrolled at Embry-Riddle Aeronautical University in Math 106 class. A registration confirmation was sent to my...
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Pearson Education Customer Care
#1332631
Pearson is the shi**ies* customer service I've ever encountered. I know that probably no one will read this review, especially no one from Pearson, and no one will care. I was on the support page for ASSIGNMENTS. The chat popped up, connecting me to a robot. Robot...
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1.1
Product
Pearson Education Customer Care
I liked
  • When it worked it was a good site to use
I didn't like
  • Unprofessionalism
#1327176

Pearson Education - Useless

No one ever answered, just kept sending me to other menus.
Product
Pearson Education Customer Care
#1317925
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Pearson is one of the most faulty online systems I've ever used for a college course. There's always some sort of maitenence which causes one not to be able to access assignments. Calling customer service is just another headache. I was on with an agent for almost an...
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Anonymous
Anonymous

Funny you say this because i was attempting to buy a Heinemann book from Pearson tonight and their entire website is just trash. Nothing would load and constant errors during ...

1.0
Product
Pearson Education Customer Care
#1315617
I have been charged out of the blue, again. Am being charged to subscribe every month? Because that is definitely NOT what I signed up for! The course has ended! No response yet from Pearson. No contact number in order to reach someone. Just getting robbed over here!...
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Product
Pearson Education Customer Care
#1314600