Product: Pearson Education Customer Care Clear all filters (112 of 112 reviews match)
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1.0
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Update by user Dec 27, 2018

This was not at the location in Centennial CO. Not sure why this was added on my review.

Original review posted by user Dec 27, 2018

Basically I needed a textbook by a certain date in September. When I originally purchased the book I clicked the option for overnight shipping and upon checking out and paying it...
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Review
#1433890 Review #1433890 is a subjective opinion of poster.
Service
Pearson Education Customer Care

Pearson Education in Tampa, Florida - Help with receipt

Was given another number to call.
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Review
#1420871 Review #1420871 is a subjective opinion of poster.
Service
Pearson Education Customer Care
Reason of review
Poor customer service
I use "On Cooking" 5e update and have been trying to get in contact with Heidi Dressler about an exam copy of 6E for several weeks with no feedback from her. Tried navigating website and all I do is go in circles and never getting to ordering possibilities of the...
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Review
#1420111 Review #1420111 is a subjective opinion of poster.
Service
Pearson Education Customer Care
Reason of review
Poor customer service
Preferred solution
someone contact us

Pearson Education in Las Vegas, Nevada - Requested refund three months ago

1.0
Details
More than three months ago I requested a refund for a Psychology book purchased through Pearson in the form of a check. I haven’t received the refund and when I cannot customer service I’m being told the situation is resolved when clearly it hasn’t been.
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Review
#1406286 Review #1406286 is a subjective opinion of poster.
Service
Pearson Education Customer Care
Reason of review
Poor customer service

Pearson Education in Thiruvananthapuram, Kerala - Reg account creation for accessing Instructor resources

Pearson Education - Reg account creation for accessing Instructor resources
I have attached the mail. I haven't received the instructions yet!
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Review
#1406070 Review #1406070 is a subjective opinion of poster.
Service
Pearson Education Customer Care
Reason of review
Poor customer service
Listen, I was trying to buy some things on November 7th. And I suddenly get this surprise that my card got declined. I'm broke, OK? I'm a college student, so yeah. But I was extremely baffled the fact that my card got declined when I knew that I had enough on my card....
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Review
#1398452 Review #1398452 is a subjective opinion of poster.
Service
Pearson Education Customer Care
Reason of review
Poor customer service
I opened several cases to get a refund when I bought an online book that I didn't need. I had to open several cases because they would close each case and say the refund has been issued but there would be no refund. This happened over a period of almost two months. And...
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2 comments
Anonymous
#1593748

Same problem, absolute worst customer service of my life.

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Review
#1390303 Review #1390303 is a subjective opinion of poster.
Service
Pearson Education Customer Care
Reason of review
Return, Exchange or Cancellation Policy
1.0
Details
I have read so many accounts from College students about being ripped off from purchases and poor or lack of any customer service from Pearson Education that I'm surprised that there is no Class action lawsuit for this, Do you *** even sleep? I initiated a search of...
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Review
#1382381 Review #1382381 is a subjective opinion of poster.
Service
Pearson Education Customer Care
Cons
  • All
Reason of review
Poor customer service
1.0
Details
I have contacted this company 5 times since September 2nd trying to obtain a refund. After 3 attempts 2-1/2 weeks ago I finally received an email that they would refund the money within 10-15 days. Why a refund should take that long is beyond me (it didn’t take them...
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Review
#1379739 Review #1379739 is a subjective opinion of poster.
Service
Pearson Education Customer Care
Cons
  • Returning book is impossible
  • Customer service is nonexistent
Reason of review
Poor customer service
Loss
$144
Preferred solution
Full refund
I needed to return an unopened book because on the first day of class, we were told the book wasn't required. After a horrible one hour on the phone with customer service overseas, I was able to get a return label for UPS. Before all that it took me at least an hour to...
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Review
#1377812 Review #1377812 is a subjective opinion of poster.
Service
Pearson Education Customer Care
Reason of review
Return, Exchange or Cancellation Policy