Product: Pearson Education Account Clear all filters (12 of 12 reviews match)
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It has been going on over a week now and I still cannot log in to Revel.My class has had labs and quizzes already. I am going to have to buy a 2nd hard copy version just to learn. Their customer support has offered me nothing. I call them and all they can say is they...
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1.0
Product
Pearson Education Account
I didn't like
  • It support as well as their actual website errors
  • Call center will not deviate from script to allow for help
  • Technical support
#1093771
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Every issue I have had (and it's been the second day) has ended in me having to solve it on my own - wasting hours of time trying to figure out something simple.For example, for a weird issue with linking my account to BB I was directed to watch a nonexistent video. I...
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Pearson Education Account
#1092079
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I tried to register my purchase without a Course ID, but couldn't find my textbook on the MyEducation lab website. There is a warning in the description that the product should only be purchased as required by your instructor, but given that this is the set text for...
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2.1
Product
Pearson Education Account
I didn't like
  • Refund policy
#1017712
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Pearson Education Account Review

#1004005
1.0
Details
I need to get into my account but forgot my user name and pass word tried to get help no help as of yet, lashonblair@gmail .com , please can someone help me please
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So I have a stat course that requires me to use MyStatLab, which in itself isn't a terrible product.My issue arose when I tried to purchase the access code after the trial expired. Unfortunately for me, my account locked the day that my professor was supposed to be...
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1.0
Product
Pearson Education Account
I didn't like
  • Error messages
#928066
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Their customer service reps have no useful information at any point.They cannot ever give time frames as to when issues will be fixed. They have been dealing with my account for over a week now and I still cannot log into the account. And every time I contact them, I...
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Anonymous
Anonymous

That is no joke. I just tried to contact them and the person I spoke to had terrible grammar and no clue what to do. All they did was give me guesses at what I could try and t...

Anonymous
Anonymous

I have had the same experienced with their mess for years

Product
Pearson Education Account
#914085
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Their customer service is a joke.I have been trying to contact someone for about 6 hours. You click on "chat now", but you sit and wait for 30 mins or until you decide to click "cancel chat" because it is obvious no one will chat with you. My username and password...
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Anonymous
Anon

I've been dealing with this issue for three days now. Nobody gets back to me, and I just had the most unhelpful customer service representative ever. I'm pretty sure she was w...

Anonymous
Kaitlyn

How were you able to fix this problem? I've been on the phone for hours and my password won't work anymore.

2.3
Product
Pearson Education Account
#909484
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Pearson Education - Cannot get refund for an online book they say we have access to but we don't!
Pearson Education - Cannot get refund for an online book they say we have access to but we don't!
Pearson Education - Cannot get refund for an online book they say we have access to but we don't!
Pearson Education - Cannot get refund for an online book they say we have access to but we don't!
We have attempted to get a refund for a textbook that we do not have access to on our account. This was paid for July 15, 2015. Attached receipt. We have been trying to get a refund and was told we would have a refund within 7 business days. It has now been 12 days and...
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1.0
Product
Pearson Education Account
I didn't like
  • How they treated me
  • Customer service
  • Returning book is impossible
#707115
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We have to use an older version of Java to make TestNav work. We are manually un-installing Java 8! This is a security issue and very time consuming! I called their tech support and their guy was vey unhelpful and when I asked to speak to a supervisor I was told there...
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Product
Pearson Education Account
#549011
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I was using the free trial. When free trial ended, the account got blocked not letting me register, on the SAME day when my homework was due. I called 3 times to the 24/7 customer support. All of them said you have to wait, there is nothing we can do. This whole...
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Pearson Education Tappan, New York
Product
Pearson Education Account
#540226
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Oh my god. I cannot begin to explain everything that is wrong with Pearson, especially MyMathLab. But I will certainly put my horrible experience in... First, everything works fine, I created an account with a trial period, did all problems out of homework, logged...
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Anonymous
PEARSON ***KS

MyMathLab is AWFUL! AWFUL! I spend more time waiting on the cursor to spin round and round than I do actually doing the problems. Today, it finally just told me "we cannot co...

1.0
Product
Pearson Education Account
#531446
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