I am currently taking a physics class that requires us to use Mastering Physics through Pearson Education. It has been by far the worst experience I've ever had with customer service.
I tried to buy the course yesterday and kept having errors where I could login and do assignments but not see it on my homepage. I called and the woman on the other end of the phone had no idea what she was talking about. True incompetence. But thats not the end of it.
Today I could not even access my account. I called earlier today, I was on the phone for an hour and got nowhere. I don't even think she understood what I was saying. She was literally reading a script.
She'd reply "We will do everything to get to the bottom of this and do the best we can" every time I asked a question (mind you it was the same question). The technical support at this company is filled with pure stupidity.
Product or Service Mentioned: Pearson Education Technical Support.
Reason of review: Poor customer service.
Preferred solution: Deliver product or service ordered.
I didn't like: Customer service, Entire system, Wait time, Inability to use their brains.