(3 of 835 reviews match)
Not only are the questions on Mastering Chemistry poorly written and inaccurate, the process to actually having access to the website is tedious alone. As college students, we are already paying thousands of dollars for tuition, and being unfair as it is that our...
My internet is probably the fastest a customer can get but does not matter when I am doing my home work at mymathlab.com it is really frustrating the fact that I had paid over $100 for a code and cannot use the website properly because it is so slow, all I have to say...
Reason of review
Not as described/ advertised
Pearson Education in New York, New York - Sold incomplete product. deceptive publishing
I purchased an new version of e-text Auditing and Assurance Services: An Integrated Approach, Fifteenth Edition. On page xvii of the preface, it states "The educational version of ACL software is included with every new copy of this edition." No where is that version found. Me and my school have contacted Pearson via chat, phone and email. I spent hours trying to resolve this. They essentially said that they - the publisher - is not responsible for the content of their book. I sent them screen shots of the pages that show that every book should come with ACL information. They said it has nothing to do with them. They aren't in charge of content! This is the publisher saying that! Somehow the vendor is responsible for content! I don't understand. That would be like Nike selling shoes without soles then telling me it's Foot Locker's fault. After each chat/email/call, they'd send me an email saying the issue is resolved so they can close their file. What is resolved? That they can charge for something they don't deliver and walk away. I actually tried pursuing CourseSmart, an affiliated vendor, because I felt they didn't do quality control before selling me the product. I spent a few hours with the vendor too, At least they got a supervisor to call me. They said that their contract is only to sell the products and he will escalate the issue to their contracts team because Pearson is outside their contract. I think that Pearson may be treating this like an additional package component. Some of their textbooks do have the option of purchasing extra online licenses and resources, such as My Accounting Lab. My course does not require My Accounting Lab. This is not one of those products. This is content inside cover of the book that is supposed to be there that isn't. The online bookstore doesn't talk about ACL because it is a content issue, not an additional feature. Very deceptive.
Reason of review
awful customer service - by email or chat only; only #'s are for tech support. Refusing to take responsibility for their own content that they produce. Selling a defective product. Deceptive
Let the company propose a solution
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