State: New Jersey City: Cranbury Clear all filters (3 of 835 reviews match)
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Pearson Education in Cranbury, New Jersey - Pearson refuses to help disabled vet

2.1
Details
Ordered a book package with lab. Was waiting. Then received email saying it was on back order. Great. I decided to just cancel the order and order the online lab and get to work on my class, using the digital text online. That worked great. HOWEVER, they sent me the first order and charged me $260 for the same thing I bought. No accountability that I can see. It is IMPOSSIBLE to get help. I will steer everyone away from buying from this company. I have filed around five help requests and no one will contact me. disgusted with this criminal organization.
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Review
#1095457 Review #1095457 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$260
Preferred solution
You MUST take back this package deal. I canceled it, you sent it anyway, after I ordered just the online lab with digital text. Your policy says you don't take back labs. unopened. it is Pearson's mistake in sending it out. I am disable vet

Pearson Education in Cranbury, New Jersey - New Access Code no longer useable

Purchased an access code with course book for My IT Lab which instructor, after I opened the book, did not use either. I realize now that I do not need any other IT classes, only Math. The Math class I am taking uses My Math Lab. I should be able to use the IT Lab access code for My Math Lab or should have been able to receive a refund, which I could not. This is wrong that a refund cannot be given or credit for use in another Lab at Pearson. I now have to spend over $100 again for something I already purchased but was unable to use because of the instructor's decision to not use the Lab after the start of the semester.
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Review
#997059 Review #997059 is a subjective opinion of poster.
Reason of review
Return, Exchange or Cancellation Policy
Loss
$104
Preferred solution
Allow me to use IT access code for Math
1.0
Details
What a horrible program, you put in the correct response and still get it wrong the books do not help learn the actual formulas because they like to elaborate so much to the point where you can not learn anything. The program is awful!! I would never recommend this...
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Review
#987777 Review #987777 is a subjective opinion of poster.
Reason of review
Bad quality
Loss
$300
Preferred solution
Full refund

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