My school bookstore sold me a $140~ access code that was "supposed" to be good for Chem. 1 & Chem.

2. The code I bought did not work for Chem. 1 so I contacted Pearson (chat is the photo) and was given a new code so I could access my Chem. 1 course.

The "agent" I talked to said that I just needed to contact them again for another code for my Chem. 2 class. Fast forward to today, 07/01/2019, I called Pearson because my access for my eBook is going to expire on the 6th. I chatted with someone for almost 2 hours and it was like talking to a wall.

Then I called someone and talked to them for about an hour.

I can't get another code now because its course based and even though my course uses the same book, the course itself wont work. So I spent $140~ for an access code that only worked for half a semester and now I need to buy the book that I HAD ALREADY PURCHASED!

Product or Service Mentioned: Pearson Education Program.

Reason of review: Poor customer service, pricing issue, not as described.

Monetary Loss: $70.

Preferred solution: I just want the damn eTextbook.

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