1.3
Details
09/09/2019 I ordered an electronic text book from the Pearson website. This is the second time ive had to use them because of the schools choice. It is always a problem the first time the class was almost over before the fixed the information and only after i suggested...
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Review
#1646965 Review #1646965 is a subjective opinion of poster.

My math lab issues | Pearson Education review from Roselle, Illinois

My math lab issues - Pearson Education review
I cannot log in. When I try it says “this” (please see attached photo.)
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Review
#1638661 Review #1638661 is a subjective opinion of poster.

Can’t login | Pearson Education review from Chicago, Illinois

1.0
Details
i just registered and bought my revel and i can’t get in to use my book online
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Review
#1637703 Review #1637703 is a subjective opinion of poster.
Reason of review
Access/ activation issues
Loss
$70
Preferred solution
Let the company propose a solution

Can’t access account | Pearson Education review from Roselle, Illinois

Every time I try to enroll in a class I am locked out for an hour I have homework to do for classes and this is just unacceptable
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Review
#1631233 Review #1631233 is a subjective opinion of poster.
Product
Pearson Education Account
Reason of review
Problems with payment
1.0
Details
Waited on phone 30 minutes and they hung up
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1 comment
Anonymous
#1726784

This is common. They often do not know how to answer questions about their products.

Poorly staffed customer service. Been ordering tens of thousands of dollars of their products a year for 40 years and they only get worse over time.

Review
#1610404 Review #1610404 is a subjective opinion of poster.

Instructor ID does not work | Pearson Education review from Glenwood, Illinois

1.0
Details
My access code expired, I bought mathXL for 6 months now when I enter the course to re enter it doesn’t work. It keep saying “make sure 0 is the number and O is the letter” and I’m doing that.
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Review
#1594919 Review #1594919 is a subjective opinion of poster.

I took an quiz and the answers werent included even though I answered all question | Pearson Education review from Chicago, Illinois

Robert Moore rmoore166@student.ccc.edu 7736200657 Biology 121 06/23/2019Sunday June 23 2019 This is a QuizChapter Four Quiz 25.00% I scored higher than this and it was not recorded
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Review
#1566841 Review #1566841 is a subjective opinion of poster.
Reason of review
score incomplete on online quiz
1.0
Details
I have contacted this company 5 times since September 2nd trying to obtain a refund. After 3 attempts 2-1/2 weeks ago I finally received an email that they would refund the money within 10-15 days. Why a refund should take that long is beyond me (it didn’t take them...
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Review
#1379739 Review #1379739 is a subjective opinion of poster.
Service
Pearson Education Customer Care
Cons
  • Returning book is impossible
  • Customer service is nonexistent
Reason of review
Poor customer service
Loss
$144
Preferred solution
Full refund

No refund | Pearson Education review from Elmhurst, Illinois

1.0
Details
They have awful customer service. I sent back my book for a return and after a month no one ever sent me a confirmation or my money back. I started to send emails to see if they got it and then they said i will get my money in 10 days. It has been 20 days since that email and I have still not gotten my money
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Review
#1375391 Review #1375391 is a subjective opinion of poster.
Service
Pearson Education Customer Care
Reason of review
Return, Exchange or Cancellation Policy

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Pearson Education Questions
My daughter ordered 11 copies of a math lab instead of one. 10 minutes after mistake happened I called. A month later still waiting on the refund and still have not gotten the access code. Today has been my fourth call to this company. I have been on the phone for two...
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Review
#1359326 Review #1359326 is a subjective opinion of poster.
Product
Pearson Education Mymathlab Program
Reason of review
Poor customer service
Loss
$600