I’ve had to contact Pearson twice this week. The first being a two hour ordeal where I was hung up on and put on hold mid sentence.
Then today I had another issue that took me from 12:30 to 4:30 to resolve. I was getting hung up on, redirected, I had to fill out online forms, until FINALLY someone was able to speak to me, only to hear that the quiz half my class was assigned to retake doesn’t allow retakes. She was convinced I was in the wrong time zone and that my assignment was overdue, which it wasn’t (proof below). It took me my entire afternoon to answer a 30 second question.
Then y’all have the nerve to ask for a good review after you’ve wasted HOURS of my time this week? If there are distinct restrictions for certain types of quizzes, why wouldn’t y’all make that clear to your instructors or your website? It would be helping y’all as well because you wouldn’t have calls constantly pouring in daily.
Now half of my World History and Origins lecture have failing grades because we were under the impression we could retake our quiz as many times as we’d like until the due date. Thanks:)
Product or Service Mentioned: Pearson Education Customer Care.
Reason of review: Poor customer service.
Preferred solution: Let the company propose a solution.