Louisville, Colorado
Not resolved
1.0
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Returned book within 30 day policy. Book sent back to me.

I re-sent it back & asked for credit - showed USPS tracking to PROVE book was returned on time. Now holding on 10th call - still waiting for credit to my visa. Last call to Rita - she talked to Chris in credit - who assured me credit would hit within 24-48 hours. It's now 12 days later - NO CREDIT on VISA.

RIDICULOUS. Come on - trying to be polite and patient with customer service reps - who are all very nice & try to help - but no action, follow thru.

Have talked to (in order of calls) Rochelle, Rita, Jennifer, Tony, Aubrey, Rita again, Rochelle again, Melina.

DO NOT BUY A BOOK FROM PEARSON....

Reason of review: Need credit for returned book.

Monetary Loss: $149.

Preferred solution: Full refund.

Pearson Education Cons: Returning book is impossible.

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