Pearson Education - I AM A NATIVE ENGLISH SPEAKER WAS FAILED BY PEARSON ENGLISH TEST 3 TIMES BUT THEN GOT 9/9 for IELTS.
PTE IS AN ILLEGITIMATE TEST THAT DOES NOT ACCURATELY REPRESENT ENGLISH SPEAKING ABILITY.I have a civil engineering degree from a world renowned university in South Africa and enjoy public speaking.
I wrote the PTE test 3 times. I received 43/90 for speaking for two tests and one test result was cancelled due to security reasons. I did all the practice tests online and received training. As a result, I lost a scholarship to go to Oxford in the UK and now have no job as I had resigned in anticipation of going to Oxford.
I then did the IELTS test and received 9/9 for speaking. I sent 101 emails to Pearson and spent over 8 hours on the phone relating to understanding why I had failed and various other poor customer service experiences that I had. It took me 5 months to get on the phone to someone to explain to me why this had happened. I have received almost no response and no compensation throughout this process.
It is truly embarrassing for Pearson to have let such a thing to happen and for someone to be treated in this way.DO NOT LET THIS HAPPEN TO YOU, DO NOT DO A TEST WITH THEM, THEY WILL WASTE YOUR TIME AND MONEY.
Reason of review: Poor customer service.
Monetary Loss: $1500.
I didn't like: Inability to use their brains, Being lied to and strongarm tactics by pearons rep, Call center will not deviate from script to allow for help.