When I tried to buy an access code for my online math class, they froze my account 3 times. I had to call and get them to unfreeze it.
Finally, I drove down to my school and purchased a physical code. When I entered my physical code, I could get into the class, but I couldn't view or use any of the content. I called customer support and after taking fifteen minutes just for them to pull up my account and figure out the basic question I was asking, they told me that the only possible solution was to delete everything off of my computer. LIke, seriously?
That's the only possible solution? Obviously I didn't want to do that and the guy was acting like I was being unreasonable. The staff are frustrating, the site is impossible, the program is so nitpicky, and I just hate it so much. Also, it's not available on Chrome!
I'm on a chromebook so that's my only option! So basically the whole thing is a piece of crap, and if you have another option, take it.
Product or Service Mentioned: Pearson Education Mathxl Program.
Reason of review: Pricing issue.