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I purchased a new Statistics book and scratched off the code and attempted to register for the online aspect of my class. The code did not work and it said it did not recognize it.

So I tried calling customer support and after waiting 30 minutes, I decided to wait for the chat service as well. I ended up waiting exactly 1 hour and 28 minutes for both services without getting a response from either.

I have attempted to call customer service again today and yet again I have waited thirty minutes to no avail. It's so frustrating that these programs are required by classes when they are so flawed and sloppy.

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