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1.0
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I am a teacher in Hawaii using Math XL For School and for any teacher out there wanting to use this program, DON'T !! The customer support people are the worst. They give a run around type response in hopes of frustrating the customers and keeping their monies. ...
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Chinenye
#1040534

Sounds to me like your students should be disheartened knowing their teacher is an ignoramus. You should really spend some time working with ENGLISH XL.

If what you just typed is any indication of your intelligence quotient, I am grateful that we have you quarantined in the middle of the Pacific so that you can't infect any of the mainland. Hope that helps!

ID
#707517 Review #707517 is a subjective opinion of poster.
Location
Honolulu, Hawaii
Service
Pearson Education Customer Care
Reason of review
Poor customer service
Loss
$2000
Preferred solution
GIVE THE CUSTOMER WHAT THEY WANT !!!

Sales Rep Treated Me Horribly.

1.0
Details
The sales representative in Hawaii has treated this customer (a professor) with complete disrespect. He refused sample texts (for review to purchase as an order for the students...his entire job here) due to having sent a sample previously to one of the many campuses I work. Literally, he made me feel as if I had stolen a text. This is so uncomfortable..without us reviewing texts, we buy NOTHING. Then, I tried to get support to complain and after an entire semester, received no return response. I cannot even find a link to complain about a sales person on any of the web sites. I spent four hours on this complaint project and that was valuable student time...I should have been grading, but this is so bothersome. It must be addressed. I changed to Worth and McGraw Hill for my student needs after 10 years working with this company. I order around 150 texts each semester from one of the companies...big loss for them. I also tell all other professors. They need to seriously work on the complaint support options.
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ID
#570047 Review #570047 is a subjective opinion of poster.
Location
Honolulu, Hawaii
Service
Pearson Education Customer Care
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

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