Last Wednesday I started having issues with accessing my etext book, I called today (Saturday) and spoke with a gentleman named Erick. Let's just say, he went beyond to assist me with my problem.
Turns out is was a browser issue. Despite the fact I said I'll call Apple customer support, Erick wasn't about to let me get off the phone until he had exhausted all his problem solving skills. In the end, I was highly satisfied because I was made to feel that my concerns mattered, and I didn't have to waste time calling and waiting for an apple rep to help me out. Erick is from the Philippines and I'm in the U.S.
⭐️⭐️⭐️⭐️⭐️ Not a pissed customer. Just wanted to acknowledge excellence
Product or Service Mentioned: Pearson Education Customer Care.
Reason of review: Good customer service.