Contact Information

Pearson Education Phone Numbers

Toll-Free Number:

  • (800) 328-5999

Customer Support:

  • (210) 504-3055 International
  • (800) 328-5999

Domestic Orders And Inquiries:

  • (800) 922-0579 Business Accounts
  • (800) 947-7700 Individuals Phone

Media:

  • (202) 471-2187 Vice President, Media and Communities
  • (202) 909-4520

Sales Inquiries:

  • (866) 842-7428
  • (888) 247-2099
  • +44 207 010 2000
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Pearson Education Email:

Corporate Office Address:

Pearson PLC
80 Strand
London , England WC2R 0RL
United Kingdom

Fax:

+44 (0)20 7070 6060

Help in Social Networks:

Summary of Pearson Education Customer Service Calls

4170 TOTAL
CALLS
16% SUCCESSFUL
CONNECTIONS
03:22 AVG CALL
DURATION
5% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Customers Contact Pearson Education to Ask about:

Account Question:

  • “Can’t log into my account”
  • “Login not working”
  • “Login”

Refund Question:

  • “I want to get a refund”
  • “Still haven't received my refund”
  • “Refund”

Payments and Charges Question:

  • “I got charged twice”
  • “Charged twice for textbook”
  • “Billing”

Request for Information Question:

  • “Request a refund”
  • “Question about access code”
  • “Questions won't submit”

Shipping and Delivery Question:

  • “Didn't receive Access code”
  • “I haven't got my result”
  • “Issue with delivery”

Product/ Service Question:

  • “Book access”
  • “System not working”
  • “To buy access codes”

Activation/ Cancellation Question:

  • “Cancel my subscription”
  • “One of my books never came and I want to cancel the order”
  • “Cancel Purchse”

Return/ Replace Question:

  • “Return questions”
  • “Certificate replacement”
  • “Return product”

Website/ Application Question:

  • “Website not working”
  • “Website down”
  • “"Not Signed In" error”

Staff Question:

  • “Customer service”
  • “Need to purchase additional service with my book”

Cards Question:

  • “Lost access card”
  • “Trying to get accesss card”
  • “Access card issues”

Other Question:

  • “Cannot access the eText book I purchased”
  • “Have not recieved pte Score report”
  • “Problems with quiz”

Pearson Education Rating Stats

1.4 out of 5 stars
based on 475 reviews
See all 893 reviews

Rating trend

About

Top Pearson Education Services

Customer Care, Technical Support, Shipping Service

Top Pearson Education Products

Website, Mymathlab Program, Textbook

Pearson Education Pros and Cons

Pros: When it worked, Nada, When it worked it was a good site to use, That they tried to resolve the issue, Customer service

Cons: Customer service, Technical support, Price, Customer service and, Tech support

Summary

Pearson Education has been on the market since 1998. It is a company which provides a number of educational services. Pearson Education features an education publishing. And it offers assessment services. They are provided to schools and students directly as well as different corporations and organizations. On the market there are a lot of different media educational brands, and Pearson Education owns a big number of those. It has Fronter, Bug Club, eCollege, MyEnglishLab, Penguin Readers and Longman, etc. Pearson Education is an international company, which operates in more than 70 countries of the world. The international office of the company is based in London, UK. North America branch of Pearson Education is headquartered Upper Saddle River, New Jersey.

Pearson Education reviews and complaints

Pearson Education is ranked 194 out of 1486 in Education category

Area Served

USA

Payment Methods

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Pearson Education Stats

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Number of Reviews

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Number of Comments

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Number of Calls

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