Contact Information

Pearson Education Phone Numbers

Toll-Free Number:

  • (800) 328-5999

Customer Support:

  • (210) 504-3055 International
  • (800) 328-5999

Domestic Orders And Inquiries:

  • (800) 922-0579 Business Accounts
  • (800) 947-7700 Individuals Phone

Media:

  • (202) 471-2187 Vice President, Media and Communities
  • (202) 909-4520

Sales Inquiries:

  • (866) 842-7428
  • (888) 247-2099
  • +44 207 010 2000
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Pearson Education Email:

Corporate Office Address:

Pearson PLC
80 Strand
London , England WC2R 0RL
United Kingdom

Fax:

+44 (0)20 7070 6060

Help in Social Networks:

Summary of Pearson Education Customer Service Calls

4846 TOTAL
CALLS
14% SUCCESSFUL
CONNECTIONS
03:25 AVG CALL
DURATION
6% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Customers Contact Pearson Education to Ask about:

Account Question:

  • “It won’t let me log into my account”
  • “I am not able to sign in my PTE account”
  • “Locked out account”

Refund Question:

  • “I emailed awhile ago about getting a refund for the one myAccounting Lab purchase because I accidentally bought it twice.”
  • “Refund needed”
  • “Refund”

Payments and Charges Question:

  • “Charged for an order I didn't place”
  • “Unknown charge”
  • “Charged but not placed”

Product/ Service Question:

  • “Need help with textbook asap”
  • “My access code isn’t working”
  • “Students can't do homework”

Request for Information Question:

  • “Product issue/inquiry” , Review # 1732284
  • “How late can I submit my late assignment”
  • “Textbook inquiry”

Shipping and Delivery Question:

  • “Haven't gotten my refund”
  • “Didn't receive Access code”
  • “I haven't got my result”

Activation/ Cancellation Question:

  • “My test was canceled”
  • “Uninformed cancellation”
  • “My uk certificates gone from found and in process to canceled and refunded but i want to know why”

Return/ Replace Question:

  • “Return”
  • “Certificate replacement” , Review # 1724435
  • “Return & refund” , Review # 1711461

Website/ Application Question:

  • “My application for a level exam certificates for university was refunded”
  • “Cannons access website”
  • “Website will not allow me to purchase a code”

Staff Question:

  • “Due to my under age, iam not able to give pte exam.So i have mail to pte customer service for to take permission of pte exam but they don't response my mail.”
  • “Customer service”
  • “Need to purchase additional service with my book”

Cards Question:

  • “Trying to transfer access card”
  • “Charging my card for”
  • “I need to access my score card but I forget my user name and password”

Employment Question:

  • “Looking to verify employment”
  • “Paycheck”

Other Question:

  • “Purchase”
  • “Rebooking of my test”
  • “Wrong Purchase”

Pearson Education Rating Stats

1.4 out of 5 stars
based on 513 reviews
See all 978 reviews

Rating trend

About

Top Pearson Education Services

Customer Care, Technical Support, Shipping Service

Top Pearson Education Products

Website, Mymathlab Program, Textbook

Pearson Education Pros and Cons

Pros: When it worked, Nada, Customer service, When it worked it was a good site to use, That they tried to resolve the issue

Cons: Customer service, Technical support, Price, Customer service and, Service

Summary

Pearson Education has been on the market since 1998. It is a company which provides a number of educational services. Pearson Education features an education publishing. And it offers assessment services. They are provided to schools and students directly as well as different corporations and organizations. On the market there are a lot of different media educational brands, and Pearson Education owns a big number of those. It has Fronter, Bug Club, eCollege, MyEnglishLab, Penguin Readers and Longman, etc. Pearson Education is an international company, which operates in more than 70 countries of the world. The international office of the company is based in London, UK. North America branch of Pearson Education is headquartered Upper Saddle River, New Jersey.

Pearson Education reviews and complaints

Pearson Education is ranked 201 out of 1497 in Education category

Area Served

USA

Payment Methods

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Pearson Education Stats

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Number of Reviews

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Number of Comments

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Number of Calls

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