Contact Pearson Education Customer Service
Pearson Education Phone Numbers and Emails
Toll-Free Number:
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(866) 264-0620For Learners
Customer Service:
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(800) 567-3800Canada
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(888) 827-0772For SuccessMaker and iLit
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(844) 597-3224Pearson Connexus Support
Pearson Education Emails:
Pearson Education Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Pearson Education Customer Service is rated at 1.3 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Pearson Education is 8662640620. 87% of consumers used this number to address their issues and concerns.
The longest wait times are on Monday, while the shortest are on Saturday. The average call time is 3 minutes.
Be prepared for the call as Pearson Education may ask you for the following information to identify you as a customer: email, phone number or first and last name.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Pearson Education Customer Service is rated at 1.3 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Pearson Education is 8662640620. 87% of consumers used this number to address their issues and concerns.
The longest wait times are on Monday, while the shortest are on Saturday. The average call time is 3 minutes.
Be prepared for the call as Pearson Education may ask you for the following information to identify you as a customer: email, phone number or first and last name.
People call Pearson Education mainly because of product/ service, account and request for information.
The best email to contact Pearson Education is companysecretary@pearson.com. 22% of customers use this email address to address their issues and concerns.
Contact Information
Pearson Education Website:
Pearson Education Help Center:
Corporate Office Address:
Other Info (opening hours):
Other Locations:
Edinburgh Gate,
Harlow CM20 2JE,
United Kingdom
Fax (UK): +44 0 870 850 5255
Fax (Intl.): +44 0 870 850 0155
26 Prince Andrew Place
Don Mills,
Ontario M3C 2T8,
Canada
Fax: +1-416-447-7755
Unit 4, Level 3, 14 Aquatic Dve,
Frenchs Forest,
New South Wales 2086,
Australia
Fax: +61-2-9453-0093
Pearson Education Customer Service Reviews
Took more than one hour still did not resolve my issue poor customer service. So much waste of money and time.
How Good is Pearson Education's Customer Service?
Pearson is a not friendly to it's customers.it is only interested in selling it's bools and getting its retuns on the sale of books.Any other issues that comes after the purchased of books is a challenge.Pearson is not ready to learn and get solutions to first time issues in respect to the purchase of their products by customers.they only frustrate its customers and i'm not the only customer with this perception
Although my problem was ultimately resolved, I never did make contact with a representative.
Exceptional
I bought Microsoft Access 2016 Comprehensive and Microsoft Excel 2016 Comprehensive books. I tried to gain access to student files and downloading them but, I have no success.
I can't get anyone to help me since I can't log in to ready my *** ebook
I’ve still yet to be verified or talk to anyone who can/will verify me as a professor at Keiser University.
Summary of Pearson Education Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Pearson Education?
Product/ Service Question:
- “I would like to do some freelance work”
- “Can't access my classes”
- “Cannot access material for my class”
Account Question:
- “I had some issue with my account”
- “Can’t log in”
- “Access to account”
Request for Information Question:
- “Need to talk”
- “Reschedule test”
- “Question about setting up MVC”
Refund Question:
- “Refund”
- “Refund of $400”
- Refund for product
Payments and Charges Question:
- “You charged me twice”
- “Charged twice for two textbooks and I am negative in my account”
- “Charge purchase”
Shipping and Delivery Question:
- “Haven't received my Art number yet”
- “Missing order”
- “Book delivery”
Activation/ Cancellation Question:
- “Try to cancel my account”
- “Cancel subscription”
- “I need to cancel my subscription”
Return/ Replace Question:
- “Returning call”
- “Returns”
- “Change my last name”
Website/ Application Question:
- “To test on site”
- “Website problems- need to reschedule”
- “Website issue iPhone 6 Pearson.com”
Staff Question:
- “Customer service”
- “Pearson Manager says books not available,we want only pearson to implement in our school plz help”
- “Pearson Ask me contact customer service”
Cards Question:
- “My card was charged without my consent”
- “Purchased access card”
- “Help w registering a student access code card for mastering A&P”
Employment Question:
- “Need copy of 1099-misc (author royalty)for 2023”
- “Confustion with form 1099”
- “Author needs 1099 taxes 2023”
Other Question:
- “Wrong class”
- “Ebook”
- “Test issues”
Compare Pearson Education To
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