Contact Information

Pearson Education Phone Numbers

Toll-Free Number:

  • (866) 313-6194

Customer Support:

  • (210) 504-3055 International
  • (800) 328-5999

Domestic Orders and Inquiries:

  • (800) 922-0579 Business Accounts
  • (800) 947-7700 Individuals Phone

Media:

  • (202) 471-2187 Vice President, Media and Communities
  • (202) 909-4520

Sales Inquiries:

  • (866) 842-7428

Technical Support/Customer Support:

  • (866) 313-6194
  • +44 207 010 2000
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Pearson Education Email:

Corporate Office Address:

Pearson PLC
80 Strand
London , England WC2R 0RL
United Kingdom

Fax:

+44 (0)20 7070 6060

Help in Social Networks:

Summary of Pearson Education Customer Service Calls

1581 TOTAL
CALLS
38% SUCCESSFUL
CONNECTIONS
03:11 AVG CALL
DURATION
6% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Customers Contact Pearson Education to Ask about:

Account Question:

  • “Order not showing on account”
  • “Log in”
  • “Forgot my username & password”

Payments and Charges Question:

  • “Not processing payment”
  • “Payment issues”
  • “Product they trying to charge my card for”

Refund Question:

  • “Refund”
  • “Refund dropped class”
  • “Refund Help” , Review # 1619852

Request for Information Question:

  • “About a book”
  • “Question about access code”
  • “Checking to see if my math lab is valid”

Shipping and Delivery Question:

  • “Cant get the access to my online course”
  • “I didn't get my refund”
  • “I didn’t get the access code”

Product/ Service Question:

  • “To buy access codes”
  • “My *** tools are brokeN”
  • “I ordered a book and I never received it”

Return/ Replace Question:

  • “Return product”
  • “I need to return an unused book”
  • “Certificate replacement” , Review # 1573332

Activation/ Cancellation Question:

  • “Cancel order”
  • “Can’t activate my code to use online test prep questions” , Review # 1598879
  • “Wrongful cancellation of my exam”

Website/ Application Question:

  • “Mistake in my application”
  • “I demand my access code because your website is ***” , Review # 1603067
  • “Website down”

Staff Question:

  • “Customer service”
  • “Need to purchase additional service with my book”

Cards Question:

  • “Trying to get accesss card”

Other Question:

  • “It's not letting me do my assignments”
  • “Sign in issues”
  • “Having issue with site”

Pearson Education Rating Stats

1.4 out of 5 stars
based on 328 reviews
See all 644 reviews

Rating trend

About

Top Pearson Education Services

Customer Care, Technical Support, Shipping Service

Top Pearson Education Products

Website, Mymathlab Program, Program

Pearson Education Pros and Cons

Pros: When it worked, Non, I liked math before i used this software, When it worked it was a good site to use, Thinking i was done with them

Cons: Customer service, Technical support, Price, Tech support, System

Summary

Pearson Education has been on the market since 1998. It is a company which provides a number of educational services. Pearson Education features an education publishing. And it offers assessment services. They are provided to schools and students directly as well as different corporations and organizations. On the market there are a lot of different media educational brands, and Pearson Education owns a big number of those. It has Fronter, Bug Club, eCollege, MyEnglishLab, Penguin Readers and Longman, etc. Pearson Education is an international company, which operates in more than 70 countries of the world. The international office of the company is based in London, UK. North America branch of Pearson Education is headquartered Upper Saddle River, New Jersey.

Pearson Education reviews and complaints

Pearson Education is ranked 194 out of 1479 in Education category

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Pearson Education Stats

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Number of Reviews

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Number of Comments

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Number of Calls

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