Pearson Education Contact Information

Toll-Free Number:

  • (866) 313-6194

Customer Support:

  • (210) 504-3055 International
  • (800) 328-5999

Media:

  • (202) 471-2187 Vice President, Media and Communities
  • (202) 909-4520

Sales Inquiries:

  • (866) 842-7428

Technical Support/Customer Support:

  • (866) 313-6194
  • +44 207 010 2000

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Currently you can call only US numbers.

Fax:

+44 (0)20 7070 6060

Social Networks:

Summary of Pearson Education Customer Service Calls

379 TOTAL CALLS
87% SUCCESSFUL CONNECTIONS
03:10 AVG CALL DURATION
4% ISSUES RESOLVED

Customers Contact Pearson Education to Ask about:

Payments and Charges:

  • “Charged twice for an online code”
  • “Charged but not able to open material”
  • “Overcharge”

Refund:

  • “My refund is late”
  • “Refund dropped class”
  • “I want a refund”

Account:

  • “Pearson will not let me log in to my student account. It will not recognize my username or password.”
  • “I can’t access my account”
  • “Problem receiving new password from Pearson”

Shipping and Delivery:

  • “I didn’t get the access code”
  • “Cant get the access to my online course”
  • “Problem with delivery”

Product/ Service:

  • “I ordered a book and I never received it”
  • “Need to buy a book”
  • “I begin to do my homework, the system does not let me go through; so I need some help”

Request for Information:

  • “I cant figure out how to pay for online course on black board”
  • “Book inquiry”
  • “To see how much longer I can access myspanishlab”

Cards:

  • “Trying to get accesss card”

Activation/ Cancellation:

  • “Cancel order”
  • “Need to cancel a refund request”

Return/ Replace:

  • “Need help changing password”

Website/ Application:

  • “Your stupid website does not work, code scratched off”

Staff:

  • “Customer service”

Other:

  • “Trying to track down a book”
  • “Can’t complete school assignment”
  • “I never ordered a book.”

Pearson Education Rating Stats

1.3 out of 5 stars
based on 257 reviews
See all 492 reviews reviews

Rating stats

  1. 193 reviews
  2. 52 reviews
  3. 8 reviews
  4. 2 reviews
  5. 2 reviews

Rating trend

About Pearson Education

Top 5 Pearson Education Products

Website, Mymathlab Program, Program, Account, Textbook

Top 5 Likes about Pearson Education

When it worked, I liked math before i used this software, When it worked it was a good site to use, Thinking i was done with them, Non

Top 5 Dislikes about Pearson Education

Customer service, Technical support, Price, Tech support, System

Summary

Pearson Education has been on the market since 1998. It is a company which provides a number of educational services. Pearson Education features an education publishing. And it offers assessment services. They are provided to schools and students directly as well as different corporations and organizations. On the market there are a lot of different media educational brands, and Pearson Education owns a big number of those. It has Fronter, Bug Club, eCollege, MyEnglishLab, Penguin Readers and Longman, etc. Pearson Education is an international company, which operates in more than 70 countries of the world. The international office of the company is based in London, UK. North America branch of Pearson Education is headquartered Upper Saddle River, New Jersey.

Pearson Education reviews and complaints

Pearson Education is ranked 207 out of 1300 in Education category

Payment Methods

MasterCard

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Pearson Education Stats

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