Pearson Education Contact Information

Toll-Free Number:

  • (866) 313-6194

Customer Support:

  • (210) 504-3055 International
  • (800) 328-5999

Media:

  • (202) 471-2187 Vice President, Media and Communities
  • (202) 909-4520

Sales Inquiries:

  • (866) 842-7428

Technical Support/Customer Support:

  • (866) 313-6194
  • +44 207 010 2000

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Currently you can call only US numbers.

Fax:

+44 (0)20 7070 6060

Social Networks:

Summary of Pearson Education Customer Service Calls

487 TOTAL CALLS
89% SUCCESSFUL CONNECTIONS
03:09 AVG CALL DURATION
5% ISSUES RESOLVED

Customers Contact Pearson Education to Ask about:

Payments and Charges:

  • “They overcharged my credit card”
  • “Monetary transaction”
  • “Billing issues”

Refund:

  • “Refund dropped class”
  • “My refund is late”
  • “I want a refund”

Account:

  • “Account”
  • “Problems with login”
  • “Pearson will not let me log in to my student account. It will not recognize my username or password.”

Shipping and Delivery:

  • “I didn’t get the access code”
  • “Cant get the access to my online course after entering access code”
  • “Problem with delivery”

Request for Information:

  • “The submit button wont work and let me answer the questions”
  • “I requested a refund but don’t need it”
  • “Buy book”

Product/ Service:

  • “I’m calling Pearson Education because I need assistance in regards to my Ebook access code”
  • “I ordered a book and I never received it”
  • “Need to buy a book”

Activation/ Cancellation:

  • “Need to cancel a refund request”
  • “Cancel order”

Cards:

  • “Trying to get accesss card”

Return/ Replace:

  • “Return”
  • “Need help changing password”

Website/ Application:

  • “Your stupid website does not work, code scratched off”

Staff:

  • “Customer service”

Other:

  • “Access code issue”
  • “Help with order”
  • “Repeat course”

Pearson Education Rating Stats

1.3 out of 5 stars
based on 263 reviews
See all 511 reviews reviews

Rating stats

  1. 199 reviews
  2. 52 reviews
  3. 8 reviews
  4. 2 reviews
  5. 2 reviews

Rating trend

About Pearson Education

Top 5 Pearson Education Products

Website, Mymathlab Program, Program, Textbook, Account

Top 5 Likes about Pearson Education

When it worked, I liked math before i used this software, When it worked it was a good site to use, Thinking i was done with them, Non

Top 5 Dislikes about Pearson Education

Customer service, Technical support, Price, Tech support, System

Summary

Pearson Education has been on the market since 1998. It is a company which provides a number of educational services. Pearson Education features an education publishing. And it offers assessment services. They are provided to schools and students directly as well as different corporations and organizations. On the market there are a lot of different media educational brands, and Pearson Education owns a big number of those. It has Fronter, Bug Club, eCollege, MyEnglishLab, Penguin Readers and Longman, etc. Pearson Education is an international company, which operates in more than 70 countries of the world. The international office of the company is based in London, UK. North America branch of Pearson Education is headquartered Upper Saddle River, New Jersey.

Pearson Education reviews and complaints

Pearson Education is ranked 207 out of 1309 in Education category

Payment Methods

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Pearson Education Stats

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Number of Calls

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