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Summary of Pearson Education Customer Service Calls

251 TOTAL CALLS
82% SUCCESSFUL CONNECTIONS
02:40 AVG CALL DURATION
1% ISSUES RESOLVED

Customers Contact Pearson Education to Ask about:

Payments and Charges:

  • “Overcharge”
  • “To dispute charge”
  • “Charged with something that did not order”

Refund:

  • “Refund dropped class”
  • “My refund is late”
  • “Refunds”

Account:

  • “Problem receiving new password from Pearson”
  • “I can’t access my account”
  • “Account name change”

Shipping and Delivery:

  • “Cant get the access to my online course”
  • “I didn’t get the access code”
  • “Problem with delivery”

Product/ Service:

  • “Need to buy a book”
  • “To buy access codes”
  • “I begin to do my homework, the system does not let me go through; so I need some help”

Cards:

  • “Trying to get accesss card”

Staff:

  • “Customer service”

Other:

  • “I need to reset my user bame”
  • “Assignment error”
  • “Ipm books”

About Pearson Education

Top 5 Pearson Education Services

Customer Care, Technical Support, California Nurse Aid Exam, Exam

Top 5 Pearson Education Products

Website, Mymathlab Program, Program, Account, Revel Program

Top 5 Likes about Pearson Education

When it worked, I liked math before i used this software, When it worked it was a good site to use, Thinking i was done with them, Non

Top 5 Dislikes about Pearson Education

Customer service, Technical support, Price, Tech support, Customer service and

Summary

Pearson Education has been on the market since 1998. It is a company which provides a number of educational services. Pearson Education features an education publishing. And it offers assessment services. They are provided to schools and students directly as well as different corporations and organizations. On the market there are a lot of different media educational brands, and Pearson Education owns a big number of those. It has Fronter, Bug Club, eCollege, MyEnglishLab, Penguin Readers and Longman, etc. Pearson Education is an international company, which operates in more than 70 countries of the world. The international office of the company is based in London, UK. North America branch of Pearson Education is headquartered Upper Saddle River, New Jersey.

Pearson Education reviews and complaints

Pearson Education is ranked 222 out of 1384 in Education category

Payment Methods

MasterCard

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Pearson Education Stats

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Number of Comments

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Number of Calls

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