Contact Information

You can contact the customer service representative of Pearson Education calling Pearson Education's helpline phone numbers.

Toll-Free Number:

  • (866) 264-0620 General

Customer Support For Learners:

  • (866) 264-0620 General

Order Inquiries For Educators:

  • +44 845 313 8888

Order Inquiries For Learners:

  • (800) 567-3800 Canada
  • (800) 848-9500 USA
  • +8 523 181 0000 Asia
  • +6 129 454 2222 Australia, New Zealand, Fiji, Papua New Guinea, Guam
  • +44 870 607 3777 United Kingdom, Europe, Middle East, Africa

Order Inquiries For Practitioners:

  • (800) 627-7271

Pearson Prek-12 School Support:

  • (888) 827-0772 Customer Support for For SuccessMaker and iLit
  • (844) 597-3224 Pearson Connexus Support
  • (800) 234-5832 Technical Support
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Currently you can call only US numbers.

Pearson Education Website:

Pearson Education Online Chat:

Pearson Education Email:

Corporate Office Address:

Pearson PLC
80 Strand
London , England WC2R 0RL
United Kingdom

Fax:

(201)785-2721

Other Info (opening hours):

Mailing Address USA:

Pearson Education, Inc.

200 Old Tappan Road

Old Tappan, NJ 07675

Mailing Address for Returns:

Pearson Returns Facility

258 Prospect Plains Road

Cranbury, NJ 08512-3605

Help in Social Networks:

Pearson Education Rating Based on 741 Reviews

Rating details

1.4
more details
Customer service
Product or Service Quality
Website
Reliability

Rating stats

Rating trend

Summary of Pearson Education Customer Service Calls

12.6K TOTAL
CALLS
03:20 AVG CALL
DURATION
3% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Pearson Education Customer Service?

Account Question:

  • “I am not able to sign in my PTE account”
  • “Unable to log in”
  • “Won't let me in my account”

Request for Information Question:

  • “Reschedule”
  • “Information on books for courses”
  • “For orfer inquiry”

Refund Question:

  • “Refund needed”
  • “Refund”
  • “I dropped my class and need a refund”

Product/ Service Question:

  • “Need to buy a book”
  • “Assignments not working”
  • “Ebook not working”

Payments and Charges Question:

  • “Charge on credit card for$76.20” , Review # 2191108
  • “Payment”
  • “I have been charged twice”

Shipping and Delivery Question:

  • “Didn't receive code email”
  • “I didn't get my result”
  • “A desk copy order that was not received!”

Activation/ Cancellation Question:

  • “I got a email my test is cancelled.”
  • “Canceled Order Never Acknowledged”
  • “Cancel and refund”

Return/ Replace Question:

  • “Return”
  • “Return & refund”
  • “Order return”

Website/ Application Question:

  • “Website”
  • “No access to site”
  • “Need to allow pop ups for your specific site”

Cards Question:

  • “I need my report card after corrections asap”
  • “Unable to access my score card”
  • “Regarding the score card of PTe academic” , Review #1991582

Staff Question:

  • “Customer service”
  • “Term of the service”
  • “Terrible service” , Review # 1834927

Employment Question:

  • “Applying for a job”
  • “Employment”
  • “Employment opportunity”

Other Question:

  • “Royalty inguire”
  • “Result late” , Review # 2194762
  • “Change the date”

About

Top Pearson Education Services

Customer Care, Technical Support, Shipping Service

Top Pearson Education Products

Website, Mymathlab Program, Textbook

Pearson Education Pros and Cons

Pros: Nada, Easy and fast, Books and digital content, When it worked, Accessible online homework

Cons: Terrible customer service, Technical support, Price, Poor support, Poor customer support

Related Companies

Pearson VUE, Pearson Education Australia, Pearson Education Canada, Pearson Education Uk, Pearson Education India

Summary

Pearson Education has been on the market since 1998. It is a company which provides a number of educational services. Pearson Education features an education publishing. And it offers assessment services. They are provided to schools and students directly as well as different corporations and organizations. On the market there are a lot of different media educational brands, and Pearson Education owns a big number of those. It has Fronter, Bug Club, eCollege, MyEnglishLab, Penguin Readers and Longman, etc. Pearson Education is an international company, which operates in more than 70 countries of the world. The international office of the company is based in London, UK. North America branch of Pearson Education is headquartered Upper Saddle River, New Jersey.

Pearson Education reviews and complaints

Pearson Education is ranked 215 out of 876 in Education category

Area Served

USA

Payment Methods

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