Contact Information

Pearson Education Phone Numbers

Toll-Free Number:

  • (866) 264-0620 General

Customer Support For Learners:

  • (866) 264-0620 General

Order Inquiries For Educators:

  • +44 845 313 8888

Order Inquiries For Learners:

  • (800) 567-3800 Canada
  • (800) 848-9500 USA
  • +8 523 181 0000 Asia
  • +6 129 454 2222 Australia, New Zealand, Fiji, Papua New Guinea, Guam
  • +44 870 607 3777 United Kingdom, Europe, Middle East, Africa

Order Inquiries For Practitioners:

  • (800) 627-7271

Pearson Prek-12 School Support:

  • (888) 827-0772 Customer Support for For SuccessMaker and iLit
  • (844) 597-3224 Pearson Connexus Support
  • (800) 234-5832 Technical Support
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Pearson Education Email:

Corporate Office Address:

Pearson PLC
80 Strand
London , England WC2R 0RL
United Kingdom



Other Info:

Mailing Address USA:

Pearson Education, Inc.

200 Old Tappan Road

Old Tappan, NJ 07675

Mailing Address for Returns:

Pearson Returns Facility

258 Prospect Plains Road

Cranbury, NJ 08512-3605

Help in Social Networks:

Summary of Pearson Education Customer Service Calls

6199 TOTAL
03:24 AVG CALL

Top Reasons of Customers Calls

Consumers Call the Most From

Customers Contact Pearson Education to Ask about:

Account Question:

  • “Can't log in”
  • “Cant log in”
  • “Can’t login to class”

Refund Question:

  • “Refund”
  • “Refund needed”
  • “Refund issue”

Payments and Charges Question:

  • “4 charges for 1 book I purchased”
  • “I was charged twice for textbook”
  • “Charged twice”

Product/ Service Question:

  • “Not working”
  • “Purchased access code is not working”
  • “Access code not working”

Request for Information Question:

  • “Request a refund”
  • “Question about book”
  • “Order confirmation has full address but shipping confirmation missing apartment number”

Return/ Replace Question:

  • “Return”
  • “Return & refund”
  • “Return of book”

Activation/ Cancellation Question:

  • “Cancelling an order”
  • “Cancel order”
  • “I need to cancel an order” , Review # 1768146

Shipping and Delivery Question:

  • “Bought wrong item”
  • “Professor did not get link to open text” , Review # 1768432
  • “Order was placed 5 days ago and paid for 2 day shipping. Order still not here”

Website/ Application Question:

  • “Cannons access website”
  • “Website not working”
  • “Website”

Cards Question:

  • “Card not being accepted”
  • “Won't process card to get access code”
  • “Trying to get accesss card for modified mastering biology with etext”

Staff Question:

  • “Customer service”
  • “Due to my under age, iam not able to give pte exam.So i have mail to pte customer service for to take permission of pte exam but they don't response my mail.”
  • “Need to purchase additional service with my book”

Employment Question:

  • “Debit card won't work with purchase”
  • “Looking to verify employment”
  • “Paycheck”

Other Question:

  • “I cant access my course”
  • “I can’t acess my eText”
  • “No access to etext”

Pearson Education Rating Stats

1.4 out of 5 stars
based on 553 reviews
See all 1074 reviews

Rating trend


Top Pearson Education Services

Customer Care, Technical Support, Shipping Service

Top Pearson Education Products

Website, Mymathlab Program, Textbook

Pearson Education Pros and Cons

Pros: When it worked, Nada, Books and digital content, When it worked it was a good site to use, That they tried to resolve the issue

Cons: Customer service, Technical support, Price, Tech support, Customer service and


Pearson Education has been on the market since 1998. It is a company which provides a number of educational services. Pearson Education features an education publishing. And it offers assessment services. They are provided to schools and students directly as well as different corporations and organizations. On the market there are a lot of different media educational brands, and Pearson Education owns a big number of those. It has Fronter, Bug Club, eCollege, MyEnglishLab, Penguin Readers and Longman, etc. Pearson Education is an international company, which operates in more than 70 countries of the world. The international office of the company is based in London, UK. North America branch of Pearson Education is headquartered Upper Saddle River, New Jersey.

Pearson Education reviews and complaints

Pearson Education is ranked 210 out of 1280 in Education category

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Pearson Education Stats

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Number of Calls

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