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Its like the system was designed by children. They don't offer solutions to problems, when you go through the "Ask for help" program it skips vital steps and leaves students confused and angry, there is constantly issues with the text loading and, finally, they are...
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Anonymous
Anonymous

WOW! I completely agree! they go over ONE problem! What about the rest? what about the different types of problems!!!!!!! Some of the problems arent even in the book.! WTH

1.0
#1137444
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Horrible, horrible, horrible customer service system. Was immediately put through to an agent when initially seeking help, chatted for about 30 minutes, and was ultimately told to speak to my instructor. My instructor has made it clear that she can not resolve...
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Anonymous
William

You failed to inform us as to the type and specifications of the product.You also failed to indicate the costs involved.We don't know what you tried to buy, what you expected,...

1.6
#1136904
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The incident started with me asking how to put a triple bar into an answer on my homework. I was told that the answer did not require a triple bar. I asked her was she sure, she said yes, I am looking at the answer. I told her I was as well, right out of my Pearson...
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1.0
I didn't like
  • Tech support
  • There is no customer service phone number
  • Dishonesty of staff
#1136245
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Pearson Education - Bunk!!  Avoid!!!
1/1

Pearson Education - Bunk!! Avoid!!!

Pearson Education
#1098690
1.0
Details
Seems like a good idea, yet they clearly have not worked out some the kinks. Cannot even delete highlights, even after the touchy system highlighted an entire page when I did not want it too. Save your money and buy the textbook! Delete function sucks! {{REDACTED}}
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Equipment Quality
Pearson Education - Awful.
1/1

Pearson Education - Awful.

Pearson Education
#1067876
1.0
Details
every time i try to do an assignment and i fill out the problem, i get the correct answer, yet it continues to tell me that i'm wrong. how am i supposed to complete the assignment with satisfactory grades if everything i do is counted as wrong? it's ridiculous.
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Website

Pearson Education - Thanks a lot Pearson

Pearson Education
#1065916
I have never dealt with so much site maintenance. I would just like to give a shout out to Pearson for deciding to do maintenance when i have a test due today!! Are you going to pay for my tuition next time?? This is absolutely ridiculous!
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Pearson Education - Absolutely Ridiculous

Pearson Education
#1065915
As I have seen in soooo many other comments, Pearson MML knows how to screw over their consumers. Thanks a bunch for this almost full days worth of scheduled maintenance! Not that I have a test due today or anything.....apparently their service blows because every weekend maintenance is absurd!
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On Thursday, 11/6/17 my study plan assignments in My Math were almost all completed. Pearson did an update and on 11/8/17 over half of my completed assignments were suddenly incomplete. Contacted Pearson, was basically told “hate it for ya, redo the assignments, take...
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#1135699
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In short, it is almost impossible to get usable customer service for integrated Canvas/MyLab courses. The MyLab products are great but the support is so bad we will have to look for replacements. It is not possible for instructors or students to reach a technical...
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1.0
I didn't like
  • Technical support
#1131394
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Pearson Education - PearsonITCert - unable to connect to Practice Test Service
Purchased the book thru Amazon 9780789754554. Installed the practice test software (local Windows). Successful install Attempted login - see attached. Used the contact us to register issue on 11/1/2017 no response Today, I called support 1 800 677 6337 guessing I was...
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1.0
#1129193
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Math follows a set of rules. The rules are there for a reason, when your software tells you that your following the wrong rules then turns around on another problem and says what was wrong is right. You have an issue. Example, adding and subtracting fractions no don't...
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#1126425
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Absolute garbage, and is the root cause of my failing to grasp the concepts taught in class. The answer system is so picky and inconsistent that I am routinely scored wrong on questions I answered correctly. I'm not good at chemistry- I am learning all of this for the...
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1.0
#1123365
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PTE IS AN ILLEGITIMATE TEST THAT DOES NOT ACCURATELY REPRESENT ENGLISH SPEAKING ABILITY. I have a civil engineering degree from a world renowned university in South Africa and enjoy public speaking. I wrote the PTE test 3 times. I received 43/90 for speaking for two...
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1.0
I didn't like
  • Inability to use their brains
  • Being lied to and strongarm tactics by pearons rep
  • Call center will not deviate from script to allow for help
#1121043
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Called Pearson Vue on 10/25/2017, after a long message I got connect to a person who I believe in India. After he asked me for all the information and I gave the case number which opened by the test center, he put me on hold for 10 mins. Then he came back and asked if...
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I didn't like
  • Customer service
#1120504
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