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The lab and mastering portion of their terrible lineup is the clunkiest website I have ever used. Each click requires you to wait 2 seconds before something happens on the screen, and if you have one accidental comma, or any deviation from what they think the answer...
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1.0
#1105278
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My professor sent a link, a log on name, and a password. This brought me to a link that say the item was $80 with free shipping. Once the item was in the shopping cart, the price changed to $126 plus shipping and tax. I had no option but to order it and thought I could...
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2.4
I liked
  • Program
I didn't like
  • Pricing
  • Customer service doesnt respond to emails
  • There is no customer service phone number
#1100936
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Pearson Education - Bunk!!  Avoid!!!
Seems like a good idea, yet they clearly have not worked out some the kinks. Cannot even delete highlights, even after the touchy system highlighted an entire page when I did not want it too. Save your money and buy the textbook! Delete function sucks! {{REDACTED}}
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1.0
#1098690
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Pearson Education Customer Care Review

Pearson Education
#1004695
Worst customer service I ever witness. When they can't answer you question they hang up on you...yeah THEY HANG UP! Then when you solve your issue ( on your own) they have the AUDACITY to email you back to "check in" simply replied back "f*** you"
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Pearson Education Account Review

Pearson Education
#1004005
1.0
Details
I need to get into my account but forgot my user name and pass word tried to get help no help as of yet, lashonblair@gmail .com , please can someone help me please
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Scholarship, Grants and Programs
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Pearson Education Mymathlab Program Review

Pearson Education
#971369
1.0
Details
Pearson's MyStatLab is inconsistent and coded badly. Apparently, very few people at Pearson actually know how simple things like rounding rules or math actually works. Additionally, the interface mangles numbers consistently or sometimes displays one set of parameters, and then, in review, a different set of parameters are displayed, destroying your answer and/or grade.
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Additional Fees
Advertised vs Delivered
Billing Practices
Customer service
Diversity of Products or Services
Equipment Quality
Location
Price Affordability
Product or Service Quality
Reliability
Scholarship, Grants and Programs
Staff
Value for money
Website

Pearson Education Mymathlab Program Review

Pearson Education
#924162
I like being able to do HW, the resources for learning & studying and even testing. However, getting customer support without jumping through hoops, needs substantial improvement. Too much red tape. For the record, the product is great but no immediate help for specific IT help.
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I've spent 6 hours on the phone with Pearson Technical Support this week. It feels like a part time job. I first called to verify that the book I was purchasing was correct. They were not able to give me a clear answer, only that "I was not to worry because I can...
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1.0
#1098506
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Recently I purchased a book of your publication from amazon.in named "Logical Reasoning and Data Interpretation for the CAT" by N.K.Sinha and this book is the worst book I have ever used. First of all the book does not provide solutions to all the questions. Secondly,...
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Ordered a book package with lab. Was waiting. Then received email saying it was on back order. Great. I decided to just cancel the order and order the online lab and get to work on my class, using the digital text online. That worked great. HOWEVER, they sent me the...
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2.1
#1095457
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It has been going on over a week now and I still cannot log in to Revel. My class has had labs and quizzes already. I am going to have to buy a 2nd hard copy version just to learn. Their customer support has offered me nothing. I call them and all they can say is they...
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1.0
I didn't like
  • It support as well as their actual website errors
  • Call center will not deviate from script to allow for help
  • Technical support
#1093771
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Every issue I have had (and it's been the second day) has ended in me having to solve it on my own - wasting hours of time trying to figure out something simple. For example, for a weird issue with linking my account to BB I was directed to watch a nonexistent video. I...
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#1092079
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Well, I was on hold with these people for about an hour. I have so much to do. So much homework and other things. If you can't run a company then don't run it at all. Plz change management. I would lolly like to have a company that could actually answer the phone for a...
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Vilnius, Vilniaus M.
I didn't like
  • Service
#1091481
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You can no longer reach someone at Pearson Higher Education Publishing using an "800' number. No number is provided. This is deliberate, because their new corporate "strategy' is to funnel all requests for desk copies through the sales rep, who is available...whenever....
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1.0
#1091214
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