Not resolved
Customer service
Product or Service Quality

I ordered the most recent edition of a text book but my professor told me to get the older edition and get a credit for the difference. I contacted customer service and was charged for the older edition and was never given a credit for the newer edition, instead they charged me 2 more times for the newer edition.

I have tried on numerous occasions to contact the customer service department by phone and email to fix this but have gotten no response. These people owe me $318.60 and I don't know how to get it back.

When I call the customer service number I am left on hold and then am eventually disconnected. I don't know what else to do except to report them to the Better Business Bureau.

Product or Service Mentioned: Pearson Education Mylab And Mastering Program.

Reason of review: Return, Exchange or Cancellation Policy.

Monetary Loss: $319.

Preferred solution: Full refund.

I didn't like: How customer service mishandled my return.

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