I ordered the most recent edition of a text book but my professor told me to get the older edition and get a credit for the difference. I contacted customer service and was charged for the older edition and was never given a credit for the newer edition, instead they charged me 2 more times for the newer edition.
I have tried on numerous occasions to contact the customer service department by phone and email to fix this but have gotten no response. These people owe me $318.60 and I don't know how to get it back.
When I call the customer service number I am left on hold and then am eventually disconnected. I don't know what else to do except to report them to the Better Business Bureau.
Product or Service Mentioned: Pearson Education Mylab And Mastering Program.
Reason of review: Return, Exchange or Cancellation Policy.
Monetary Loss: $319.
Preferred solution: Full refund.
I didn't like: How customer service mishandled my return.