Not resolved

We have attempted to get a refund for a textbook that we do not have access to on our account.This was paid for July 15, 2015.

Related: Pearson Education - Customer service people are clueless and completely unhelpful

Attached receipt. We have been trying to get a refund and was told we would have a refund within 7 business days. It has now been 12 days and nothing has been done. The customer service is nothing but a run around and waste of time, tech support is also no help at all, they don't even have a customer service number.

I am also attaching a screen image that we took that shows we do not have access to the book we paid for.


Review about: Mymathlab.

I didn't like: Returning book is impossible, How they treated me, Customer service, Everything about them, Slow refund process.

Review #707115 is a subjective opinion of a user.

Product or Service Quality
Customer service
Price Affordability
PRODUCT OR SERVICE Pearson Education Account
Reason of Review / Monetary Loss Poor customer service / $96
Preferred solution Full refund

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