Pearson Education - Cannot get refund for an online book they say we have access to but we don't!

We have attempted to get a refund for a textbook that we do not have access to on our account.This was paid for July 15, 2015.

Attached receipt. We have been trying to get a refund and was told we would have a refund within 7 business days. It has now been 12 days and nothing has been done. The customer service is nothing but a run around and waste of time, tech support is also no help at all, they don't even have a customer service number.

I am also attaching a screen image that we took that shows we do not have access to the book we paid for.


This review is a subjective opinion of a user.
Report Comment Private message author

More Review Details

Price Affordability
Customer service
Product or Service Quality

  • What I liked
      No items
  • What I disliked
    • Returning book is impossible
    • How they treated me
    • Customer service
    • Slow refund process

Reason of review:
Poor customer service
Preferred solution:
Full refund
Monetary loss:
Product or service
Review category
review #707115

Author wants to be contacted by the company. Learn more

Had an experience with Pearson Education? Submit review ›
Helpful? 0 Yes 0 0 No 0
Had the same issue 0 Yes 0
Comment as anonymous As anonymous or Log in
OR Is it your business? Respond to your
customers as verified company representative.
Apply for a Free Plan

Post a comment to start a discussion.

Great comment! Would you like to convert it into review?

You will be able to edit the text before publishing.

You May Also Like

× You are about to contact

Review submitted through "Contact Us" will not get published on the site or forwarded to Pearson Education. However, many companies do monitor reviews on our site.

You were reading a complaint about Pearson Education.
Filing a new complaint about