Not resolved
Customer service
Equipment Quality

I can't even buy their product right now. Whenever I try to buy the program required for my class, the link directs to some page with a bunch of text.

When I close the window and and click the link again it says there's an error with my account. I have already talked to two customer service representatives and one said my account was updating and to wait 24 hours, so I did and it did the same thing. The other said there was a glitch in my account and to wait 24 hours so the system can fix itself, but it still did the same thing. I think they both didn't know what was actually happening to my account so they both just told me to wait 24 hours.

They probably weren't even doing anything to fix it. I don't understand why I have to wait 24 hours every time Pearson messes up.

Product or Service Mentioned: Pearson Education Website.

Reason of review: The site has a lot of problems..

Preferred solution: Fix your site so I can buy the required product for my class..

I didn't like: Website, Poor customer support.

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