Still have not received my refund and it’s been a month | Pearson Education in Hesperia, California

I ordered the wrong online math class and immediately bought the correct one and applied for a refund on the wrong one(mathXL). I got an email saying the refund was process but I haven’t received it. When I contacted Pearson they said it was refunded to PayPal and waiting for PayPal to credit it to my account but PayPal has no history of the refund. Noones helping me
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Review
#1675233 Review #1675233 is a subjective opinion of poster.
Product
Pearson Education Mathxl Program
Reason of review
Return, Exchange or Cancellation Policy
Loss
$60
Preferred solution
Full refund

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