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Stop Charging Me and Not Activating My Account

I was assigned to use Pearson education MYITLAB for my economics class, and it has failed to register me three times. I've tried different computers, different browsers, and nothing has worked. Whats even more frustrating is the fact that they have managed to charge my card successfully every time, but have not been able to actually activate my course. My grade in the class absolutely depends on Pearson, and they have done nothing but let me down. I'm even currently on hold with customer support, and its been 30 minutes. The customer service is un-helpful and provide only how to receive a refund. I don't want a refund I want to access the class I've paid for.
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ID
#826488 Review #826488 is a subjective opinion of poster.
Location
Amarillo, Texas
Product
Pearson Education Myitlab Program
Reason of review
Pricing issue
This is the biggest scams going. I work at a high school and constantly have to pull students off of Pearson for technical problems. Now I am taking an antiquated computer course for Microsoft word and excel. (which we no longer have any students use. We use straight...
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ID
#822927 Review #822927 is a subjective opinion of poster.
Location
Mount Juliet, Tennessee
Reason of review
Bad quality

Pearson Education Mymathlab Review from Omaha, Nebraska

I can't say enough bad things about this company and their MathLab product. I just spent two hours trying to work out one *** math problem because this course has essentially enabled my professor to be completely absent from the teaching process. In the original Latin MyMathLab actually translates to 'teach yourself sucker'. The video's and examples explaining the material are hit and miss at best when 'teaching' the processes and often they will make assumptions and skip steps in the solving processes, meaning I then get to spend hours honing my GoogleFu just to teach myself some *** I don't need just to pass a required class that's unrelated to my career goals. I can't believe my University is getting to keep $1000 of my money as a finders fee for forcing me to buy this *** from Pearson Edu. And that doesn't even begin to approach the actual technical issues not related to the educational quality you will not be getting from this Pearson product. *** You. Pearson.
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ID
#819625 Review #819625 is a subjective opinion of poster.
Location
Omaha, Nebraska
Reason of review
Bad quality

It sucks! You charge too high for such a low quality technology. Only brand, nothing else

Competitors will win. Hopefully that happens soon. It sucks! You charge too high for such a low quality technology. Only brand, nothing else During the semester there were constantly announcements saying that the system was presenting issues. Almost every week. I failed grades because the system stopped during timed quizzes and lost grades for that reason. Things that are almost impossible to proof to the professor. So no help whatsoever when the system is inefficient.
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ID
#816467 Review #816467 is a subjective opinion of poster.
Location
Jacksonville, Florida
Cons
  • System
  • Customer service
  • Crashing on an browser
Reason of review
Bad quality
Loss
$1000
Preferred solution
Let the company propose a solution

Pearson Helpdesk support is not responsive

Third time I've called in, and have been waiting on hold FOREVER. The last call was answered after 30 minutes; the guy took my info, and was given a CALL BACK number, then the phone went dead. Did I get a call back? NO. I tried online chat; the guy has apologized times now, but not offered any help. He keeps telling me to call my school helpdesk, and the school helpdesk says that they contracted Pearson to take care of these problems.
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ID
#816175 Review #816175 is a subjective opinion of poster.
Location
Phoenix, Arizona
Reason of review
Poor customer service
I am currently in an online my math lab college course. However, I have had nothing but issues with this site. It will not let me purchase the course as it gives me nonstop errors. I have been trying to access my course (that I am now missing due dates for) for three...
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ID
#806292 Review #806292 is a subjective opinion of poster.
Location
Lynchburg, Virginia
Product
Pearson Education Program
Reason of review
Poor customer service
Allows for lazy professors to get paid to not teach, while students have to dish out ridiculous amounts of money for an overpriced "interactive learning tool" that only "teaches" through forced memorization, not understanding. Money goes to the mega-corporations and...
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ID
#800614 Review #800614 is a subjective opinion of poster.
Location
Syracuse, New York
My name is Allexis Dawson and I had so many problems with my math labs. The tool bar was always across the middle of the page sometimes I wouldn't even be able to fill in an answer to my question. Everyday I pray it doesn't take five min to load each section of each...
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1 comment
#1131570

Hi Allexis! I experienced the same kind of issue.

Pearson Technical support sent me an email for the recommended browser settings. Hope you can try this out to solve your issue https://247pearsoned.custhelp.com/app/answers/detail/a_id/7557/kw/7557.

ID
#800034 Review #800034 is a subjective opinion of poster.
Location
Anderson, South Carolina
Reason of review
Very poor customer service and horrible quality!
Loss
$300
Preferred solution
Full refund

WHY IS CONTACTING "24/7" SUPPORT SO LONG?

Update by user Feb 29, 2016

Finally got in contact with someone but the problem persists and they couldn't two me more information on what or how they see trying to fix it. Apparently over 80% of their products were affected.

This is ridiculous. How does that happen

Original review posted by user Feb 29, 2016
I am so fed up. i've been on hold for 2 hours and nothing... THIS IS SO RIDICULOUS. I'm convinced everyone takes a *** break and laughs at our attempts to seek help. im trying to study for a midterm and the site crashes and now no one can help me. way to go Pearson for *** up my GPA I am so fed up. i've been on hold for 2 hours and nothing... THIS IS SO RIDICULOUS. I'm convinced everyone takes a *** break and laughs at our attempts to seek help. im trying to study for a midterm and the site crashes and now no one can help me. way to go Pearson for *** up my GPA
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ID
#800026 Review #800026 is a subjective opinion of poster.
Location
Syracuse, New York
Pros
  • Set up and study plan is super helpful
  • I love the interactivity
Cons
  • Crashing on an browser
  • Bad 24 7 support
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered
To start, this program looks like it hasn't been updated in at least the past decade. We know it has been updated though, because the information is current, so why would such a gigantic company not take the time to redesign these programs so that they're more student...
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ID
#794770 Review #794770 is a subjective opinion of poster.
Location
Pocatello, Idaho
Product
Pearson Education Program
Reason of review
Bad quality
I spent 160 dollars on this textbook for access to this product, and it is useless. More than once it crashed and lost my progress. It loads poorly, it is glitchy, and even if I did not have these technical errors, no one could possible learn from it. It asks broad...
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1 comment
#1142502

Worst program I have ever used. Spent $800 for a class that I have to use this worthless site.

Uploads my completed documents as not completed or missing data. Crashed my computer twice.

Tech support has no idea what they are doing. Horrible!!!!

ID
#792237 Review #792237 is a subjective opinion of poster.
Location
Glen Ellyn, Illinois
Reason of review
Bad quality
Loss
$160
Preferred solution
either start making better products, or stop monopolizing the school systems. I shouldn't be forced to pay for your half complete software

Pearson Education Exploring Office 2013 Review from Westminster, Louisiana

Page 766. Makes a reference to Don and Matt purchasing a house together. Pearson may want to keep up with what they percieve to be the times, but I find the obvious reference to homosexuality very offensive,and think that if they want to be accommodating or inclusive they should not do it at the expense of those of us who know that this is foul and wrong. From now on, I will seek another publisher. I see no reason, other than trying to spread their *** agenda to include *** like this.
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ID
#788128 Review #788128 is a subjective opinion of poster.
Location
Westminster, Louisiana
Reason of review
Bad quality

My IT Lab

This program is completely awful. I had to use this program for a class in my undergrad studies and it didn't teach me anything, the only thing it had provided for me was frustration. Many of the activities I had to complete I already knew how to compute, but the system would only allow you to do it exactly their way. In some instances even the way they wanted you to do it still would not work. Absolutely terrible program that should not be used for any type of course in any substance whatsoever. If schools are going to continue to use this program for classes, it really needs to be revised just for the sanity of future students.
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ID
#787526 Review #787526 is a subjective opinion of poster.
Location
Kent, Ohio
Product
Pearson Education Program
Reason of review
Damaged or defective
Preferred solution
Let the company propose a solution

Pearson Education's PARCC test is (still) Full of ***

I am a freshman at Los Alamos High School, and for 2 years in a row I have had to deal with this, for lack of a more poignant term, *** Today I just took a 'practice test' The reason provided that Pearson needed a practice run of the test again, After sucking up 2 months of my 8th grade year with their test, Was to 'fix bugs'. You should not be 'fixing bugs' in your test after nearly 9 months of testing. This excuse is, once more, *** Furthermore, the test questions, this year and last, were utterly absurd. In the language arts test, which I just had to do a practice run of today, There were multiple right answers. There was only one way to earn points on the question. You must pick the 'right' answer and citation for that answer. This means you have a one in 16 chance of guessing which right answer is actually 'right'. *** During last year's math test, I was asked the following question, word for word. "A hose is filling a pool with a volume of 25 liters of water. How long will it take to fill the pool?" Any person with a basic understanding of math will understand that this is impossible to solve, as one has no method of discovering how fast the water is put into said pool. Furthermore, This was an extended response question. You have no method for even 'guessing' the right answer. Quite frankly, *** The truth is, these Bullsh*tting *** get payed and subsidized to 'fix' their test. But it's not broken. They get funding to 'fix' the test, and don't need to 'fix' the test. The only evidence they use for needing to 'fix' the test is failure rates of students. Which is why the test is designed to be failed. And why its enforcement by law under the threat of job loss from teachers, Is ***
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ID
#787521 Review #787521 is a subjective opinion of poster.
Location
Los Alamos, New Mexico
Product
Pearson Education Practice Exam
Cons
  • Crimes against humanity
  • Destroying human rights
  • Being lied to and strongarm tactics by pearons rep
Reason of review
You profiting off of making me suffer, and trying to make me fail so you can use me as a farm for cash.
Preferred solution
FUCKTHEFUCKOFFYOUFUCKINGFUCKFACESBULLSHITTINGPIECESOFTRASHFUCKFUCKFUCKFUCKSHITSHITSHITDICKFUCKERS!

Art Appreciation stinks

First the *the Edition of Sayer is a scam. Typical swapping out photos to be P.C. Some of there substitution images are not anywhere as good as the earlier additions! Revel is terrible; forcing an arbitrary chapter test for no other reason than seeing which students are reading the text; ridiculous. I always have and will continue to create and deliver my own quizzes! The content of the text, may have been expanded with several chapters that are, seemingly about art and social issues; however, a decent instructor has been covering these issues; revision after revision! It's a scam to get schools and students to pay more on an every 2-3 year schedule with little to show for it beyond books being useless at Re-sale. My department is canceling its use; just teaching from the text, NO BELLS AND WHISTLES.
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ID
#782083 Review #782083 is a subjective opinion of poster.
Location
Highland Park, Illinois
Reason of review
Bad quality